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BMC TrueSight Operations Management vs IBM Instana Observability comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 10, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Application Performance Monitoring (APM) and Observability
26th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Event Monitoring (3rd), IT Infrastructure Monitoring (30th), Cloud Monitoring Software (23rd), AIOps (13th)
IBM Instana Observability
Ranking in Application Performance Monitoring (APM) and Observability
41st
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of BMC TrueSight Operations Management is 0.7%, down from 0.8% compared to the previous year. The mindshare of IBM Instana Observability is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Ayobanji Iluyomade - PeerSpot reviewer
The solution is stable and can be used for monitoring and managing events, but it does not provide application or service monitoring features
We are moving from basic monitoring to AIOps, where we can do things like self-healing. We also want to create dashboards for IT and business users to show the status of their services. We have done a couple of demos. I recommend the solution to others. Overall, I rate the product a seven out of ten.
Tomas Kim - PeerSpot reviewer
Not expensive and offers good performance
The most valuable feature of the solution is performance. A one-vendor solution serves as a good feature of the tool. In the IT industry, the IT support team has lots of vendors to contact. DB monitoring is done by one company, while WaaS monitoring is done by another and done by another company, which makes it really complicated for the IT team concerned about the security levels. The tool's main feature is that it is a one-vendor solution. The analysis done by the tool is a good feature. The tool is used as an open-source tool. The tool is growing, and new features are being added to the product.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"The initial setup of BMC TrueSight Operations Management was easy."
"I like the event management part."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"BMC TrueSight Operations Management is easily scalable."
"It is a very stable product."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"The most valuable features of IBM Instana are its quick data collection and analytics after installing the agent."
"The solution has a one-second resolution, giving you the status of your application within one second."
"The most valuable feature of the solution is performance."
 

Cons

"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."
"Cost is an issue with BMC TrueSight Operations Management."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"The solution is a little obsolete."
"One area that requires improvement is related to the automation part, specifically automated actions like sending SMS."
"The product's initial setup phase is not very easy."
"The solution should include log management and improve reporting and integration with Cognos."
 

Pricing and Cost Advice

"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
"Though I have no clue about the tool's actual price, I know that it is astronomical."
"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
"It is a relatively inexpensive solution."
"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"The solution's pricing is reasonable compared to that of its competitors like Dynatrace."
"The tool's cost is normal as per the market. The tool is not expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
13%
Retailer
6%
Government
5%
Financial Services Firm
17%
Computer Software Company
8%
Manufacturing Company
8%
Hospitality Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
What is your experience regarding pricing and costs for IBM Instana Observability?
The tool's cost is normal as per the market. The tool is not expensive.
What needs improvement with IBM Instana Observability?
The tool should offer more LDR AI models. The monitoring is just a status, but the next level of a monitoring solution is to prevent an accident or stop an accident status. The solution should be t...
What is your primary use case for IBM Instana Observability?
Before IBM, I ordered our company's engineer to have a look at the tool and test it. I think it was two years ago, the transfer to IBM happened in our company. At the beginning, IBM Instana Observa...
 

Also Known As

ProactiveNet, TrueSight Operations Management
No data available
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Information Not Available
Find out what your peers are saying about BMC TrueSight Operations Management vs. IBM Instana Observability and other solutions. Updated: July 2025.
865,295 professionals have used our research since 2012.