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BMC TrueSight Operations Management vs Nagios XI comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in IT Infrastructure Monitoring
28th
Ranking in Cloud Monitoring Software
19th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (23rd), Event Monitoring (2nd), AIOps (13th)
Nagios XI
Ranking in IT Infrastructure Monitoring
19th
Ranking in Cloud Monitoring Software
21st
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
58
Ranking in other categories
Network Monitoring Software (14th), Server Monitoring (10th)
 

Mindshare comparison

As of July 2025, in the IT Infrastructure Monitoring category, the mindshare of BMC TrueSight Operations Management is 0.8%, down from 1.3% compared to the previous year. The mindshare of Nagios XI is 3.6%, down from 3.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
Amir  Said - PeerSpot reviewer
Effective alerting enhances network monitoring experience with an easy setup
We love Nagios XI due to the fact that JPS Web is very useful. JPS monitors the modem and performs switching, monitoring the computer, and performing switching. We implement some applications and traffic monitoring. The alerting system is very effective. For instance, if we have an alarm on some RAM storage if the traffic is cut or dropped.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"The tool is flexible enough to be customized based on customer requirements."
"The most valuable features of the solution are alert management, alert generation, and event management."
"BMC TrueSight Operations Management is easily scalable."
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"The Script Module in Nagios is really easy to use and is really cost efficient."
"We love Nagios XI due to the fact that JPS Web is very useful."
"The technical support is good."
"I can monitor a phone on a desk to very big servers of any company."
"Since this is an open source technology, if we are capable of writing the plugins in any scripting language, this product allows us to monitor anything we want."
"The features I've found the most useful are the plug-ins, the fact that you can connect almost everything to it. That's very useful."
"The most valuable feature is the monitoring of processes."
"The most valuable features of Nagios XI are you can customize it based on your use case and requirements. It is flexible and easy to integrate with our systems. You can customize the solution by adding additional features using code."
 

Cons

"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"The UI for the end users could be improved and more flexible than it is now."
"The product must provide application or service monitoring features."
"The solution's support service could be better."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"The installation and monitoring need improvement."
"The reporting part should be made simpler. While we can obtain all the reports we need, we always have to create work-arounds to get them."
"The product's stability could be even better."
"It can be quite difficult to know which drivers and agents to use when setting up."
"The technical support is variable - sometimes I get answers, but most of my tickets go unanswered."
"The pricing has recently risen. I know they've changed what is covered under the license, however, it doesn't change the way we use it and adds nothing to our experience, and yet we now have to pay more."
"The GUI could be improved. It's a bit too basic, and maybe having a GraphQL interface would resolve this."
"Nagios XI can improve its GUI for users with a new look."
 

Pricing and Cost Advice

"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."
"Pricing is very high."
"Other products are more expensive than BMC TrueSight."
"We did a five-year, multimillion dollar deal."
"The solution is based on endpoints and knowledge models which can be costly."
"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"For the cost of the commercial product and support, and taking into account the open source characteristics of it, I believe it is difficult to a better value."
"For our country in North Africa, it's expensive and we could purchase another solution for that price. But it's a reasonable price if we're speaking in international terms."
"The licensing fees for this solution are approximately $3,000 USD per year."
"This solution is very expensive, at approximately $5,000 USD when I purchased it, which is why I haven't upgraded my version in several years."
"You can grow into the higher-priced scale as they learn how to utilize the features for Nagios XI."
"Nagios XI is an expensive solution."
"Licensing costs are reasonable."
"As it is not an agentless tool, I think it is expensive."
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
15%
Manufacturing Company
5%
Government
5%
Educational Organization
22%
Computer Software Company
11%
Financial Services Firm
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
What do you like most about Nagios XI?
It is an open-source platform with valuable features for performance and stability.
What is your experience regarding pricing and costs for Nagios XI?
The pricing for the Nagios XI product is good and better than other solutions. I would give it a four or five.
What needs improvement with Nagios XI?
The user interface needs improvement. Many tools have poor user interfaces, making them hard to manage and navigate.
 

Also Known As

ProactiveNet, TrueSight Operations Management
No data available
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Nagios has over one million users globally, including AOL, DHL, McAfee, MCI, MTV, Yahoo!, Universal, Toshiba, Sony, Siemens, and JPMorgan Chase.
Find out what your peers are saying about BMC TrueSight Operations Management vs. Nagios XI and other solutions. Updated: May 2025.
860,168 professionals have used our research since 2012.