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BMC TrueSight vs Grafana Enterprise Stack comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight
Ranking in IT Infrastructure Monitoring
24th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
51
Ranking in other categories
Application Performance Monitoring (APM) and Observability (30th), Event Monitoring (7th), Cloud Monitoring Software (26th), AIOps (16th)
Grafana Enterprise Stack
Ranking in IT Infrastructure Monitoring
17th
Average Rating
8.4
Reviews Sentiment
6.1
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the IT Infrastructure Monitoring category, the mindshare of BMC TrueSight is 1.8%, up from 1.2% compared to the previous year. The mindshare of Grafana Enterprise Stack is 0.7%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
Grafana Enterprise Stack0.7%
BMC TrueSight1.8%
Other97.5%
IT Infrastructure Monitoring
 

Featured Reviews

NikhilKalwint - PeerSpot reviewer
Technical Specialist at ServiceIO
Has improved monitoring efficiency and supports fast issue resolution through responsive support and reliable automation
I work with BMC TrueSight and have been using it for eight-plus years BMC TrueSight brought a positive impact and benefits to our organization. The customization part is one of the advantages of the product, along with the monitoring capabilities. Automated root cause analysis and predictive…
RM
Test Lead at Calpine Group
Efficient monitoring and alerting enhance operational insights
With Grafana Enterprise Stack, we can identify issues that New Relic cannot help with. While New Relic requires purchase and supports frontend and backend components, Grafana Enterprise Stack helps identify where issues are occurring. When we need to deep dive into issues, we use New Relic to trace transactions and determine where maximum impact occurs, whether in core size, DB side, or frontend components that slow performance. We first evaluate with Grafana Enterprise Stack, then move to New Relic if we identify performance degradation, such as DB queries taking too much time. Grafana Enterprise Stack responds to queries within 6 to 12 hours. They contact users through email immediately when available. Similarly, New Relic follows the same pattern, responding immediately when requests are raised and resolving issues promptly.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup of BMC TrueSight Operations Management was easy."
"It is very helpful to be able to apply rule-based routing to alerts."
"From the time we get the incident logged to the time we get the customer back up and running, it has improved that by 33 percent or greater."
"The most valuable features of the solution are alert management, alert generation, and event management."
"We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP."
"The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"Grafana Enterprise Stack is a powerful open-source platform with robust capabilities in data visualizations, dashboard creations, and alerting."
"The most valuable features of Grafana for data visualization are its ability to create intuitive dashboards and its wide range of visualization options like graphs, charts, and tables."
"Our productivity has improved with its use."
"Grafana has enough features around dashboard management. It's got enough plugins to create your dashboards."
"Compared to other packages, Grafana Enterprise Stack is user-friendly and easy to configure quickly."
"The most valuable features for us are dashboards; we can dashboard anything that we can think of, we can dashboard and measure."
"The most valuable feature of Grafana Enterprise Stack is the dashboards."
"Grafana's most valuable feature is its ability to provide a graphical representation of data collected from various sources."
 

Cons

"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"Pricing is very high."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"The solution's support service could be better."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"I think the solution is overly complex and requires a lot of resources."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"One of the things that the TrueSight environment is missing is some of the HA abilities."
"Productivity has been improved with the use of Grafana Enterprise Stack, but cost savings or return on investment specifics are not clear."
"In terms of what Grafana provides, it just provides the charting tools. Everything else is third-party."
"The solution should include integration with Power BI."
"If Grafana Enterprise Stack could display transaction queries in dashboard format similar to New Relic, it would provide more options and capabilities for users."
"Grafana Enterprise Stack is complex and not easy or simple."
"They could use more small tutorials to explain a bit about how Grafana works."
"I find Grafana really hard to configure. It's difficult to build the dashboard, and it's non-intuitive. In my opinion, it's very difficult to work with Grafana."
"I have encountered occasional issues with false inputs or incorrect data in Grafana."
 

Pricing and Cost Advice

"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"Pricing is very high."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."
"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
"We did a five-year, multimillion dollar deal."
"I use the tool's free license."
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Outsourcing Company
11%
Construction Company
10%
Comms Service Provider
9%
Energy/Utilities Company
13%
Manufacturing Company
12%
Financial Services Firm
11%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise6
Large Enterprise24
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise7
 

Questions from the Community

What needs improvement with BMC TrueSight Operations Management?
There are some complexities with deployment that could be improved in BMC TrueSight.
What is your primary use case for BMC TrueSight Operations Management?
I work with BMC TrueSight and have been using it for eight-plus years.
What needs improvement with Grafana Enterprise Stack?
I am trying to think about its advanced alerting features; we do not use it too much for that. We do get it to report through to our help desk system and if a threshold gets broken, then a ticket i...
What is your primary use case for Grafana Enterprise Stack?
I have switched to a different suite, focusing on customer edge solutions that are mostly Fortinet. To manage it, I use Grafana Enterprise Stack and a whole bunch of tools that we wrote ourselves. ...
What advice do you have for others considering Grafana Enterprise Stack?
We use Grafana Enterprise Stack in all of our clients. I rate this product an eight out of ten.
 

Also Known As

ProactiveNet, TrueSight Operations Management
No data available
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
1. Uber 2. PayPal 3. eBay 4. Sony 5. Red Hat 6. IBM 7. Cisco 8. Adobe 9. Expedia 10. Booking.com 11. Airbnb 12. LinkedIn 13. Twitter 14. Netflix 15. Spotify 16. Pinterest 17. Slack 18. GitLab 19. Docker 20. Atlassian 21. Salesforce 22. Microsoft 23. Google 24. Amazon 25. Facebook 26. Apple 27. Intel 28. Oracle 29. SAP 30. VMware 31. HP 32. Dell
Find out what your peers are saying about BMC TrueSight vs. Grafana Enterprise Stack and other solutions. Updated: November 2026.
920,929 professionals have used our research since 2012.