Pega Platform and Boomi AtomSphere Flow are significant competitors in the realm of enterprise IT solutions, particularly in case management and application integration. Pega tends to have the upper hand in enterprise-wide case management due to its robust capabilities, while Boomi is preferred for its flexibility and ease of use in diverse IT landscapes.
Features: Pega Platform is recognized for its no-code capabilities, robust case management, and swift prototyping. Its enterprise-level solutions are well-suited for complex environments, offering a unified platform with extensive audit trails and multi-channel abilities. Boomi AtomSphere Flow excels in ease of use, rapid time to market, and seamless application integrations, particularly beneficial in hybrid environments. It provides flexibility with pre-built connectors and supports multiple integration types.
Room for Improvement: Pega Platform users express concerns over complex upgrades and high cloud pricing. There is a call for enhanced AI and RPA features, along with better documentation and a more intuitive UI. Boomi AtomSphere Flow could improve its AI offerings and reduce data integration latency. Users also seek greater flexibility in complex integration scenarios and better customer support.
Ease of Deployment and Customer Service: Pega Platform supports varied deployment models including on-premises and hybrid systems, catering to large enterprises. However, users report inconsistent technical support and responsiveness during complex issues. Boomi AtomSphere focuses on cloud solutions, providing straightforward deployment for small and mid-size enterprises. While its support is moderately rated, there are knowledge gaps in unique scenarios.
Pricing and ROI: Pega Platform is associated with high licensing costs, viewed as a significant investment with high returns through process automation, most favorable to large enterprises. Boomi AtomSphere Flow is less expensive, targeting smaller enterprises with a reasonable licensing model. While both deliver value, Pega is seen as premium-priced with substantial ROI at scale, whereas Boomi provides cost-effective solutions for simpler applications.
I estimate that projects take days rather than weeks when using Pega Platform compared to traditional coding.
Pega Platform has positively impacted my organization, as they were using different technology before and have seen tremendous success and return on investment, so they are very happy.
It lacks clarity on how to reach out, write emails, or understand responsiveness.
I have not personally dealt with Boomi's customer support, but my team mentions that support is not good.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
In terms of scalability, the tool is quite scalable, and I would rate it eight or nine.
I would rate the scalability as nine out of ten, as it effectively scales to meet our clients’ needs.
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
The solution maintains high stability, which makes it reliable.
It lacks features like the ESQL scripting language found in IBM's, which makes integration transformations easy.
We are particularly interested in exploring AI features more thoroughly, focusing on next-generation enhancements like ChatGPT.
There are always areas for improvement, which they are addressing in every part of the patch releases.
With the recent development of AI agents in Pega Platform 24.2, the adoption is not heavy due to regulations around using external LLM by customers, especially regulated customers in BFSS and healthcare.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
The pricing is considered a bit expensive yet not excessively so, particularly when compared to similar solutions like MuleSoft.
The pricing is good for a small-scale company like ours, and the licensing cost is reasonable.
From a licensing perspective, it is higher than the competition.
The pricing is expensive, and this is an issue.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
We use Boomi for various types of integrations, such as SFTP integration, database integration, Snowflake integration, and we also perform transformations using maps and scripts.
The most valuable features include the ease of designing Boomi flows and the significant cost savings and reduced time to market they offer our clients.
Pega Platform has positively impacted my organization by providing faster application development than traditional methods.
Management capabilities such as dashboards.
The best feature is case management, which is so automated and does most of the things out of the box without requiring a lot of customizations.
| Product | Market Share (%) |
|---|---|
| Pega Platform | 3.7% |
| Boomi AtomSphere Flow | 1.1% |
| Other | 95.2% |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 1 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 16 |
| Large Enterprise | 69 |
Boomi Flow is a modern, cloud-native service for creating customer journeys and automating simple and sophisticated workflows that accelerate your business outcomes.
Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.
Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.
What are the key features of Pega Platform?
What benefits and ROI should users expect?
In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.
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