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Box - Intelligent Content Management vs DocuWare comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 12, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Box - Intelligent Content M...
Ranking in Enterprise Content Management
9th
Ranking in Cloud Storage
10th
Ranking in Document Management Software
3rd
Ranking in Content Collaboration Platforms
8th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
44
Ranking in other categories
Digital Asset Management (3rd)
DocuWare
Ranking in Enterprise Content Management
24th
Ranking in Cloud Storage
46th
Ranking in Document Management Software
7th
Ranking in Content Collaboration Platforms
31st
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Document Management Software category, the mindshare of Box - Intelligent Content Management is 6.3%, down from 8.0% compared to the previous year. The mindshare of DocuWare is 5.5%, down from 10.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Document Management Software Mindshare Distribution
ProductMindshare (%)
Box - Intelligent Content Management6.3%
DocuWare5.5%
Other88.2%
Document Management Software
 

Featured Reviews

Jeremey Kenney - PeerSpot reviewer
Manager, Technology & Integration at GlobalMac IT
Secure file governance has improved collaboration and automation for client document workflows
The best features are around security, being able to set up different groups, and the governance features are really great. The new AI functionality that they released has been pretty handy. For governance and security, the audit trail capability is excellent. We are able to see when people interact or change files or if something was deleted, and we can go through and review that audit trail. The AI has been great for creating different workflows that we are able to execute. When a form gets submitted into Box - Intelligent Content Management or a file is uploaded, there are certain automations that we can put in place to where it can essentially generate tickets in our system for new users or other tasks.
RC
Enterprise Architect at a consultancy with 10,001+ employees
Great document storing and easy to set up but needs to offer more collaboration capabilities
It should have collaboration features. For example, if I upload a document and I want the document which I upload to be discussed among my colleagues and peers, I should be able to share. I'd like for us to be collaborating, discussing the document, adding to the document, et cetera. I'd like it to be possible for teams to collaboratively create the document. Compliance or records management could be improved. For example, if I upload a document, a legal document such as a contract, when you onboard a new customer, you would like to have that contract document stored. At the same time, it should be logged. Once a document is approved and taken by printout and sent to the customer, it should be logged. It should not be allowed to be editable; you shouldn't be able to make changes to it. For records management, it should only be accessible to some people, not everyone. I would like to have records management features and compliance features where data could be hidden. Items such as personal data should be hidden or masked. I would like to have GDPR features added. We had some slight hiccups during the setup process.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The sharing feature, with its various permission settings, such as viewing or uploading, is convenient and helpful."
"You can upload your bin, upload your files quickly, and download your files quickly, and you can use it on your own, on an iPad, or on your mobile phones whenever you wish to."
"The most valuable feature of Box is security."
"The beauty of Box is that you don't need to download the document on your computer to edit it and then upload it again, because you can edit the content while the document is in the cloud."
"It is a very user-friendly product."
"The word Box has become a verb at Morehouse College."
"The application is very light in terms of uploading and downloading files."
"Box has allowed us to access, share and edit content seamlessly as an organization."
"For the most part, the initial setup is easy. There's good documentation."
"DocuWare allows for easy document management and workflow automation, eliminating the need for physical paperwork and streamlining the approval process."
 

Cons

"There are still some management features I would like to see improved, giving more control to IT."
"Working on documents in real-time is sometimes faulty and could be improved."
"It could be cheaper."
"The search features and role permissions are not very user friendly. It only searches the first few pages of a document, which is quite a problem."
"The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified."
"Integrations, the more integrations the better. Office + Outlook are great but we need more like it."
"The Search functionality needs to be more robust and behave like Google Search."
"Tasks and comments could be easier to see, report, search, and manage."
"Its graphical user interface could be more user-friendly."
"It should have collaboration features."
 

Pricing and Cost Advice

"Better sign a full year's contract to get a discount."
"The pricing may seem steep at first, but delve into the features and you'll soon realize it is incredible value for what you get."
"Box needs to improve with their pricing in terms of licensing costs."
"My organization pays for the license."
"They are very price competitive when pushed. Initially, they come out with a standard list price, but they are willing to be very competitive. The Box price was pretty much equal to or lower than the Citrix price, and Box has more features."
"I'm in Higher Ed, so we purchase through Internet2-Net+. I absolutely recommend going that route for Higher Ed customers."
"I have to pay for Box. It could be a little cheaper. On a scale from one to ten, I would give the pricing a five."
"We are using the free version of the solution. There is a free version and monthly and yearly subscriptions available."
"While the price may be considered slightly high, it is still reasonable within the context of other options available on the market."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Outsourcing Company
10%
Construction Company
8%
Comms Service Provider
8%
Construction Company
13%
Computer Software Company
11%
Comms Service Provider
10%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise10
Large Enterprise32
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
Box - Intelligent Content Management has fairly good pricing for licenses, especially if you do an annual plan. We always suggest our clients do a month-to-month plan so that they have flexibility ...
What needs improvement with Box?
I would suggest more out-of-the-box integrations as far as the automations go. Box - Intelligent Content Management has many templates, and you can customize some things, but there appear to be som...
What is your primary use case for Box?
Box - Intelligent Content Management is used for file storage for clients and provides a secure way to share files with other people as well as internally with our team. Box - Intelligent Content M...
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Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
King Hussein Cancer Center, Smart Choice, Tippecanoe County
Find out what your peers are saying about Box - Intelligent Content Management vs. DocuWare and other solutions. Updated: September 2026.
914,322 professionals have used our research since 2012.