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Box - Intelligent Content Management vs DocuWare comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 12, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Box - Intelligent Content M...
Ranking in Enterprise Content Management
10th
Ranking in Cloud Storage
10th
Ranking in Document Management Software
5th
Ranking in Content Collaboration Platforms
8th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
43
Ranking in other categories
Digital Asset Management (4th)
DocuWare
Ranking in Enterprise Content Management
24th
Ranking in Cloud Storage
50th
Ranking in Document Management Software
7th
Ranking in Content Collaboration Platforms
33rd
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Document Management Software category, the mindshare of Box - Intelligent Content Management is 5.4%, down from 7.6% compared to the previous year. The mindshare of DocuWare is 5.8%, down from 11.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Document Management Software Mindshare Distribution
ProductMindshare (%)
Box5.4%
DocuWare5.8%
Other88.8%
Document Management Software
 

Featured Reviews

Chirag Morajkar - PeerSpot reviewer
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
Structured cloud storage has streamlined document collaboration and automated workflows
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and using it as a cloud platform, I have not encountered any significant negative aspects. A few times, I might have faced performance issues, but I am uncertain whether that was due to the automation platform or Box itself. Overall, the only thing I could mention is that it can take a little time to understand how the integration works with Box; setup and figuring out what can and cannot be done might take some time, but other than that, I do not think anything else bothered me. One thing I would want Box to introduce to improve the platform and make it stand out even more would be incorporating AI. For example, the only way to identify documents shared in Box currently is by their names, and if those names are not precise, I can get confused. If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability. AI is essential for making work easier, so that would be an excellent addition to the platform.
RC
Enterprise Architect at a consultancy with 10,001+ employees
Great document storing and easy to set up but needs to offer more collaboration capabilities
It should have collaboration features. For example, if I upload a document and I want the document which I upload to be discussed among my colleagues and peers, I should be able to share. I'd like for us to be collaborating, discussing the document, adding to the document, et cetera. I'd like it to be possible for teams to collaboratively create the document. Compliance or records management could be improved. For example, if I upload a document, a legal document such as a contract, when you onboard a new customer, you would like to have that contract document stored. At the same time, it should be logged. Once a document is approved and taken by printout and sent to the customer, it should be logged. It should not be allowed to be editable; you shouldn't be able to make changes to it. For records management, it should only be accessible to some people, not everyone. I would like to have records management features and compliance features where data could be hidden. Items such as personal data should be hidden or masked. I would like to have GDPR features added. We had some slight hiccups during the setup process.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Box is very realistic when it comes to sharing capabilities."
"The ability to collaborate around data anywhere, anytime is the most powerful features of Box."
"Customer Service: Great! Technical Support: Technical support people really know their stuff, Great service."
"We use Box as a cloud-based storage service for our employees to share documents, such as presentations, between people, and some of our customers have many gigabytes in files and we set up shared access to them using Box."
"File sharing, authorization on the back, its ease of use and reliable uptime performance are valuable features of this solution."
"Governance and ease of use are why I think a lot of people like Box, including ourselves. Basically, we're concerned about what information is being sent to Box, so we use a lot of the Box governance features to make sure that what is being sent to Box is appropriate. If it is not appropriate, it is not allowed to be sent. It is also pretty easy to use. It is the easiest to use for customers and for technologists."
"For basic file storage and a little collaboration, the product is fine."
"The best features of Box for me include the structured file organizing, which is the most important part I found, and apart from that, secure sharing and integration with automation platforms, along with its smooth integration and usage in automations, is a very big plus for me."
"DocuWare allows for easy document management and workflow automation, eliminating the need for physical paperwork and streamlining the approval process."
"For the most part, the initial setup is easy. There's good documentation."
 

Cons

"The UI should be faster. Sometimes it lags when switching between documents."
"If you want to delete something in Box, you have to do it manually, one by one."
"The Search functionality needs to be more robust and behave like Google Search."
"I would like to see features for online collaboration between team members in the future, to open and see who is accessing the document now and see my movements across the document or the file we are sharing together."
"The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified."
"I wish the search was faster, like a google search."
"If there was a plugin that added some sort of toolbar in Office, that would be great."
"Technical support has some room for improvement, but nothing insurmountable."
"It should have collaboration features."
"Its graphical user interface could be more user-friendly."
 

Pricing and Cost Advice

"The pricing may seem steep at first, but delve into the features and you'll soon realize it is incredible value for what you get."
"The more you dig, the deeper the level of tools, and the more expensive it becomes."
"Better sign a full year's contract to get a discount."
"Our pricing and licensing is excellent. I'd tell all Higher Ed customers to talk with Internet2 for excellent pricing and support."
"I have to pay for Box. It could be a little cheaper. On a scale from one to ten, I would give the pricing a five."
"We are using the free version of the solution. There is a free version and monthly and yearly subscriptions available."
"Box's pricing is excellent."
"I'm in Higher Ed, so we purchase through Internet2-Net+. I absolutely recommend going that route for Higher Ed customers."
"While the price may be considered slightly high, it is still reasonable within the context of other options available on the market."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Construction Company
9%
Manufacturing Company
8%
Comms Service Provider
7%
Computer Software Company
13%
Construction Company
13%
Comms Service Provider
9%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise10
Large Enterprise30
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us. We did not go to payment and other matters like this.
What needs improvement with Box?
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and usin...
What is your primary use case for Box?
My main use case for Box is storing cloud content on its cloud and managing it as a collaborating platform so that I can store secure files and share through Box. I use it for document management a...
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Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
King Hussein Cancer Center, Smart Choice, Tippecanoe County
Find out what your peers are saying about Box - Intelligent Content Management vs. DocuWare and other solutions. Updated: July 2026.
909,153 professionals have used our research since 2012.