DocuWare vs Hyland OnBase comparison

The compared DocuWare and Hyland solutions aren't in the same category. DocuWare is ranked #1 in DMS , with an average rating of 10.0, and holds a 12.9% mindshare in the category. Hyland is ranked #19 in BPM , with an average rating of 7.7, and holds a 0.3% mindshare. Additionally, 100% of DocuWare users are willing to recommend the solution, compared to 100% of Hyland users who would recommend it.

DocuWare

Read 2 DocuWare reviews

572 Views
345 Comparison Views

100% willing to recommend

Hyland OnBase

Read 13 Hyland OnBase reviews

364 Views
235 Comparison Views

100% willing to recommend

DocuWare

Hyland OnBase

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between DocuWare and Hyland OnBase based on real PeerSpot user reviews.

Find out what your peers are saying about DocuWare, OpenText, Box and others in Document Management Software.

To learn more, read our detailed Document Management Software Report (Updated: March 2025).

Buyer's Guide

Document Management Software

March 2025

Download the complete report

Helped 845,406 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

DocuWare

Average Rating

8.6

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Document Management Software (1st)

Hyland OnBase

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (19th), Enterprise Content Management (5th), Low-Code Development Platforms (14th)

Mindshare comparison

While both are Content Management solutions, they serve different purposes. DocuWare is designed for Document Management Software and holds a mindshare of 12.9%, up 11.9% compared to last year.
Hyland OnBase, on the other hand, focuses on Business Process Management (BPM), holds 0.3% mindshare, down 0.4% since last year.

Document Management Software

Business Process Management (BPM)

Featured Reviews

JavierGonzalez3

Workplace Specialist at Ricoh Colombia

A comprehensive document management system that enables seamless workflow and robust scalability

In the past, there was a lot of manual work and paperwork involved, as documents had to be physically passed from desk to desk for approval. DocuWare allows for easy document management and workflow automation, eliminating the need for physical paperwork and streamlining the approval process. This has led to improved productivity and smoother workflow.

Read full review

Phemy Lekalakala

Manager of Information Systems at University of the Witwatersrand

Stable content and workflow management solution with a valuable retention module

We use this solution for record management and digitization of records. We also use it for workflows and to build online forms The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"For the most part, the initial setup is easy. There's good documentation."

"DocuWare allows for easy document management and workflow automation, eliminating the need for physical paperwork and streamlining the approval process."

"The solution is very developed and we are not taking full advantage of its functionalities."

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

"Its most valuable aspect is its flexibility"

"We found the setup process to be okay since they do offer a troubleshooting guide."

"I like the cloud and its integrability."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"The solution's most valuable features are integration and flexibility."

More Hyland OnBase pros

Cons

"It should have collaboration features."

"Its graphical user interface could be more user-friendly."

"Software malfunctioning usually occurs when we receive documents from external sources."

"The application could potentially be more open-source, allowing integration with more solutions."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"The solution’s initial setup is a little difficult."

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"The migration is a bit difficult in the tool."

More Hyland OnBase cons

Pricing and Cost Advice

"While the price may be considered slightly high, it is still reasonable within the context of other options available on the market."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The solution costs around $6,000 per month."

"OnBase is reasonably priced."

"The tool's price is high."

See which vendors are best for you

Use our free recommendation engine to learn which Document Management Software solutions are best for your needs.

See recommendations

845,406 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

18%

Financial Services Firm

11%

Government

10%

Educational Organization

Financial Services Firm

14%

Government

13%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about DocuWare?

DocuWare allows for easy document management and workflow automation, eliminating the need for physical paperwork and streamlining the approval process.

See all answers

What is your experience regarding pricing and costs for DocuWare?

The licensing and implementation cost for DocuWare can range between forty thousand to fifty thousand dollars. While the price may be considered slightly high, it is still reasonable within the con...

See all answers

What needs improvement with DocuWare?

Its graphical user interface could be more user-friendly.

See all answers

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

See all answers

What is your experience regarding pricing and costs for Hyland OnBase?

As we had an enterprise license, we were not limited in terms of user access. We also paid for workflow licenses, which allowed up to 250 concurrent users.

See all answers

What needs improvement with Hyland OnBase?

We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application. The application could potentially be more open-source, allowing in...

See all answers

Comparisons

Alfresco vs DocuWare

Compared 33% of the time

OpenText Content Manager vs DocuWare

Compared 16% of the time

Open Bee vs DocuWare

Compared 16% of the time

M-Files vs DocuWare

Compared 13% of the time

CA Output Management Web Viewer (CA OM Web Viewer) vs DocuWare

Compared 11% of the time

More DocuWare Competitors

Alfresco vs Hyland OnBase

Compared 20% of the time

OpenText Documentum vs Hyland OnBase

Compared 14% of the time

SharePoint vs Hyland OnBase

Compared 14% of the time

IBM FileNet vs Hyland OnBase

Compared 11% of the time

Nuxeo vs Hyland OnBase

Compared 2% of the time

More Hyland OnBase Competitors

Product Reports

Buyer's Guide

Document Management Software

March 2025

Download DocuWare product report

Buyer's Guide

Hyland OnBase

March 2025

Download Hyland OnBase product report

Also Known As

No data available

OnBase

Overview

Automates business processes by managing any type of document, regardless of format or source, in a central document pool.

DocuWare

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Sample Customers

King Hussein Cancer Center, Smart Choice, Tippecanoe County

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Buyer's Guide

Document Management Software

March 2025

Download Free Report

Find out what your peers are saying about DocuWare, OpenText, Box and others in Document Management Software. Updated: March 2025.

DOWNLOAD NOW

845,406 professionals have used our research since 2012.

We monitor all Document Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.