

Box and Hyland Perceptive Content compete in the document management space, each with unique strengths. Box appears advantageous in pricing and setup, while Hyland Perceptive Content stands out with feature richness and customizability.
Features: Box offers intuitive cloud storage, facilitating real-time collaboration and robust security, integrating smoothly with third-party applications. It includes email upload tools, Box Notes for real-time editing, integration with Microsoft Office, mobile access, and a secure extranet setup. Hyland Perceptive Content features comprehensive enterprise content management, advanced document workflows, and flexible integration, supporting extensive customization to meet complex organizational needs.
Room for Improvement: Box could enhance its depth of document workflow features and provide more customization options within the platform. It may also improve on-premise deployment options for organizations needing greater control over data storage. Hyland Perceptive Content could work on simplifying its initial setup process, reducing upfront costs for smaller businesses, and enhancing the user interface for a more intuitive experience.
Ease of Deployment and Customer Service: Box provides a quick deployment through its cloud-based model, with minimal setup required. Its customer service is known for being prompt and responsive. Hyland Perceptive Content accommodates both cloud and on-premise deployments, offering greater flexibility. It boasts a dedicated service team effective in resolving technical issues but requires more substantial initial configuration compared to Box.
Pricing and ROI: Box is noted for its competitive pricing and transparency, leading to favorable ROI with scalability and ease of use. It is often appealing to budget-conscious buyers. In contrast, Hyland Perceptive Content generally incurs higher upfront setup costs but offers significant ROI for corporations in need of a comprehensive and cohesive content management system, justifying its pricing with its extensive capabilities.
| Product | Market Share (%) |
|---|---|
| Box | 5.7% |
| Hyland Perceptive Content | 2.8% |
| Other | 91.5% |

| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 9 |
| Large Enterprise | 27 |
Box is a Modern Content Management Platform for companies of all sizes and industries. The difference that Box brings is that it offers the security and controls admins need with the sharing and collaboration capabilities end users want. Box has made it easier for people to securely share ideas, collaborate and get work done faster. Today, more than 62,000 businesses, including 59% of the Fortune 500, trust Box to manage content in the cloud.
The Box platform provides HIPAA, FINRA, FedRAMP, and many other compliances to go with granular access permissions and advanced security capabilities.
By using Box you can sync, share, and collaborate on all types of files, anywhere, on any device - but that's just the beginning. You can choose where to store your data, to manage your own encryption keys, and set workflows to automate content-based processes. You can also assign custom metadata tags to content, watermark sensitive content, and set file retention or legal hold policies.
Box has deep, native integrations with Microsoft Office and Outlook, Google Apps for Work, Salesforce, Netsuite, Docusign, Adobe, and many other best-of-breed solutions you may already be using.
Perceptive Content is a scalable content services platform that manages the entire content lifecycle, from capture to disposition. Flexible functionality across multiple business applications, integration with virtually any business application and a simple-to-use interface help Perceptive Content transform internal processes and the customer experience. Perceptive Content helps users work smarter by surfacing content in context with other relevant business information. Digital documents can be viewed simultaneously, which promotes enhanced collaboration and communication among employees, customers and vendors. Locating relevant documents in the context of a business process increases customer satisfaction and employee productivity. Automated lifecycle management helps organizations comply with their records and retention policies, which reduces the risk of compliance violations and resulting fees and fines.
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