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Caspio vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Caspio
Ranking in Rapid Application Development Software
34th
Ranking in No-Code Development Platforms
25th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
1
Ranking in other categories
No ranking in other categories
ServiceNow
Ranking in Rapid Application Development Software
2nd
Ranking in No-Code Development Platforms
2nd
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
225
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st)
 

Mindshare comparison

As of March 2026, in the Rapid Application Development Software category, the mindshare of Caspio is 0.8%, up from 0.4% compared to the previous year. The mindshare of ServiceNow is 6.2%, down from 11.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Mindshare Distribution
ProductMindshare (%)
ServiceNow6.2%
Caspio0.8%
Other93.0%
Rapid Application Development Software
 

Featured Reviews

Timothy Soares - PeerSpot reviewer
Channels and Payments Administrator at Finabank N.V.
It's a good solution for those with limited coding experience
The visualization of the data pages could be improved. You have to a lot of tweaking to make the visualization stand out. It's basic, but there are a lot of options. So you really have to do a lot of customizing on that part. They could add some templates that are more attractive than the basic ones. It would be helpful if you could start with something that's already built rather than working on standard templates from scratch.
MT
Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees
Seamless data integration and advanced automation improve service delivery efficiency
I think that nothing needs to be improved with the product; you just need the user to commit and spend appropriate time to overcome that learning curve. Once that is done, the product itself is pretty wonderful. I've seen a very nicely built interface with ServiceNow, and I've also seen the ugliest version that feels outdated. ServiceNow does allow that team to exist. They should modernize their fonts and their layout, the UI friendliness. They did introduce AI, chatbots, and AI on the back end, so that's wonderful and extremely useful if you train it. If you don't train it, it's pretty useless. Assessing the impact of ServiceNow's automation on service delivery times is complicated. The engineers who operate on ServiceNow find it isn't straightforward because the data set is accessible by everybody. The problem is that understanding how to manage that data set requires an enormous amount of engineering skill set to run the product. I would not hand the key to the customer; I would highly recommend that ServiceNow take control of that. Instead of offering support for the software, they should offer administrative support for the software. They should provide professional service or some kind of support system that allows us to use their product at a faster pace. I'm sure they offer something, but it's often outrageously expensive, or they rely on another company to resell their product and offer professional service. It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Caspio was user-friendly compared to other solutions. As someone who doesn't know a lot about coding, I found it easy to create a web application on this platform."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation."
"ServiceNow provides us with a platform that we can develop the tools that are necessary for just about any function on campus."
"It is user-friendly and simple to use."
"Overall, I rate ServiceNow 10 out of 10."
"Data in reports and dashboards are easily accessible."
"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."
"Remote access is most valuable."
 

Cons

"The visualization of the data pages could be improved. You have to a lot of tweaking to make the visualization stand out. It's basic, but there are a lot of options. So you really have to do a lot of customizing on that part. They could add some templates that are more attractive than the basic ones. It would be helpful if you could start with something that's already built rather than working on standard templates from scratch."
"One thing I don't care for is the reporting and the way it functions."
"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."
"There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort."
"A global search should be present OOB which can locate anything in the system like any piece of code or any sys id or any record so that we don't have to goto to each module for searching it."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"It would be nice if we could, with some specific access rights, move histories from one squad to another, as they generate dependencies or duplicate or flag them."
"I'd like to see improvement in their mobile space just because that's certainly my priority."
"We did have some performance issues where some of the system areas were slow, but that was really our fault."
 

Pricing and Cost Advice

Information not available
"ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
"It is fairly expensive."
"I know that it's not too bad because people continue to use it and they are happy to renew up their contract."
"They could be more competitive with their licensing."
"$230 per user."
"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."
"The price could be a little lower for the solution. Many of my customers have issues with the licensing process, they have to make it easier and straightforward."
"The product cost is higher than that of other vendors."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
12%
Manufacturing Company
10%
Computer Software Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business55
Midsize Enterprise35
Large Enterprise168
 

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Overview

 

Sample Customers

Florida Department of Health, AdvanceKentucky, Japan Center for International Exchange (JCIE), Philips, Comcast, Coca Cola, HP, Whirlpool, Verizon, Lenovo, Yale University
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Microsoft, ServiceNow, Oracle and others in Rapid Application Development Software. Updated: March 2026.
884,873 professionals have used our research since 2012.