Centreon vs ServiceNow IT Operations Management comparison

Centreon and ServiceNow are both solutions in the IT Infrastructure Monitoring category. Centreon is ranked #29 with an average rating of 7.3, while ServiceNow is ranked #11 with an average rating of 8.2. Centreon holds a 1.8% mindshare in IM, compared to ServiceNow’s 1.2% mindshare. Additionally, 93% of Centreon users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

Centreon

Read 31 Centreon reviews

7,170 Views
5,306 Comparison Views

93% willing to recommend

ServiceNow IT Operations Ma...

Read 46 ServiceNow IT Operations Management reviews

6,698 Views
3,349 Comparison Views

95% willing to recommend

Centreon

ServiceNow IT Operations Ma...

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

Centreon and ServiceNow IT Operations Management compete in the field of IT monitoring and service management. ServiceNow appears to have the upper hand due to its comprehensive suite and strong integration capabilities.

Features: Centreon provides scalability and flexibility, allowing monitoring of unlimited devices, easy setup for monitoring, and integration of third-party modules without extra licensing costs. ServiceNow IT Operations Management offers advanced discovery, service mapping, and an end-to-end IT service management and automation suite.

Room for Improvement: Centreon users seek better API functionality, enhanced UI responsiveness, and improved cloud monitoring. They also desire more insightful reporting and integration options. ServiceNow users call for improved scalability of Discovery and Service Mapping features and expanded AI and automation capabilities.

Ease of Deployment and Customer Service: Centreon's deployment is mainly on-premises with hybrid options. It has mixed technical support reviews and calls for 24/7 support for critical issues. ServiceNow offers flexible cloud deployment and strong integration. It receives suggestions to improve the discovery process, with robust support despite a higher cost.

Pricing and ROI: Centreon is cost-effective for smaller organizations, leveraging an open-source model with optional premium modules. It yields good ROI through reduced mean time to resolution. ServiceNow is more expensive, appealing to enterprises for its comprehensive features. Its price is justified by the integration and functionality it offers to larger deployments.

To learn more, read our detailed Centreon vs. ServiceNow IT Operations Management Report (Updated: April 2026).

Buyer's Guide

Centreon vs. ServiceNow IT Operations Management

April 2026

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

8.1

Centreon enhances ROI through efficient monitoring, quick issue resolution, cost savings, and minimal impact during outages.

Sentiment score

5.2

Organizations typically see ROI from ServiceNow IT Operations Management within 18-24 months, enhancing efficiency and reducing staffing needs.

Centreon provides timesaving and costsaving benefits as it lets us manage multiple devices on a single platform.

Tinkesh Chaudhary

Network Engineer at a manufacturing company with 10,001+ employees

It significantly saves time by automating monitoring tasks and reduces costs as it requires fewer resources.

Aadinath Tikone

System Administrator at a manufacturing company with 10,001+ employees

For more quotes and insights, download the Centreon report

It reduced staffing needs from four full-time staff to fewer due to automation.

RichardG

Account Manager at a consultancy with 11-50 employees

For more quotes and insights, download the ServiceNow IT Operations Management report

Customer Service

Sentiment score

7.1

Centreon's customer service is responsive and knowledgeable, though availability limitations and support level improvements are needed.

Sentiment score

6.0

ServiceNow IT Operations Management provides efficient support, but response times and documentation quality could be improved.

We do not have direct access to Centreon's technical support.

Tinkesh Chaudhary

Network Engineer at a manufacturing company with 10,001+ employees

If issues arise, like services appearing as down in Centreon, technical support helps check the polar-server communication.

Aadinath Tikone

System Administrator at a manufacturing company with 10,001+ employees

Technical support from Centreon responds within 24 hours and resolves issues quickly.

Sulesh PK

Monitoring and Operations Pilot at Egis S.A.

For more quotes and insights, download the Centreon report

They respond promptly when we call to open a ticket.

reviewer2695521

Chief Information Officer at a energy/utilities company with 201-500 employees

For minor issues, the team takes a month's time to provide a fix.

reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

The response time of technical support could be improved.

PriyankaBachu

Senior Consultant at a consultancy with 10,001+ employees

For more quotes and insights, download the ServiceNow IT Operations Management report

Scalability Issues

Sentiment score

7.0

Centreon is valued for flexibility and scalability, though improvements in data management and alert scaling are recommended.

Sentiment score

7.2

ServiceNow IT Operations Management offers scalable solutions for all business sizes, efficiently managing growth, though smaller firms may find costs challenging.

Occasionally, for several hours, we do not receive any alerts, causing a business impact.

Tinkesh Chaudhary

Network Engineer at a manufacturing company with 10,001+ employees

We use other tools for adding and deploying configured devices, but direct access from Centreon would be beneficial.

Sulesh PK

Monitoring and Operations Pilot at Egis S.A.

For more quotes and insights, download the Centreon report

ServiceNow ITOM scales very well to small and medium businesses.

RichardG

Account Manager at a consultancy with 11-50 employees

It integrates with every single tool, even external tools.

ArbenKlaiqi

Business analyst at a financial services firm with 10,001+ employees

For more quotes and insights, download the ServiceNow IT Operations Management report

Stability Issues

Sentiment score

7.5

Centreon is stable and reliable, though stability may vary; support resolves issues swiftly, especially with the latest versions.

Sentiment score

7.7

ServiceNow IT Operations Management is stable and reliable, with minor stability issues due to external network and deployment factors.

Sometimes we do not receive alerts, causing business impact, and users ask why no alerts were received.

Tinkesh Chaudhary

Network Engineer at a manufacturing company with 10,001+ employees

Centreon is a much more straightforward and stable tool compared to Icinga.

Aadinath Tikone

System Administrator at a manufacturing company with 10,001+ employees

For more quotes and insights, download the Centreon report

Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.

ArbenKlaiqi

Business analyst at a financial services firm with 10,001+ employees

It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.

reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

All while benefiting from a single tool, single maintenance, and reduced license costs.

Abhay Bapnaa

Associate Vice President at AWL

For more quotes and insights, download the ServiceNow IT Operations Management report

Room For Improvement

Centreon users seek improved customization, monitoring, UI, documentation, integration, mobile features, auto-remediation, multilingual support, and notifications.

ServiceNow IT Operations Management needs improved UI simplicity, customization, pricing, integration, support, and comprehensive documentation to enhance usability.

Enhancements are needed in identifying configuration issues, providing real-time alerts in case of issues, and improving the HTTP configuration tasks.

Sulesh PK

Monitoring and Operations Pilot at Egis S.A.

Reliability is sometimes an issue. Centreon has a developer mode and production mode, but sometimes alerts don't come through in production mode.

Tinkesh Chaudhary

Network Engineer at a manufacturing company with 10,001+ employees

While Centreon excels at server-level monitoring, it lacks the ability to track web app availability and latency, unlike Dynatrace, which is efficient in this area.

Aadinath Tikone

System Administrator at a manufacturing company with 10,001+ employees

For more quotes and insights, download the Centreon report

Enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.

Abhay Bapnaa

Associate Vice President at AWL

A more streamlined configuration process tailored to use cases and industry would be beneficial.

reviewer2695521

Chief Information Officer at a energy/utilities company with 201-500 employees

It provides many out-of-the-box functionalities along with customization options.

reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

For more quotes and insights, download the ServiceNow IT Operations Management report

Setup Cost

Centreon provides an open-source solution for SMEs but has a complex pricing model for enterprises needing premium features.

Many enterprises find ServiceNow IT Operations Management costly, though its comprehensive features are viewed as a worthwhile trade-off.

Centreon's pricing is not very expensive.

Sulesh PK

Monitoring and Operations Pilot at Egis S.A.

For more quotes and insights, download the Centreon report

The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.

RichardG

Account Manager at a consultancy with 11-50 employees

ServiceNow's pricing is expensive.

reviewer2695521

Chief Information Officer at a energy/utilities company with 201-500 employees

It is definitely high-priced compared to other products available in the same domain in the market.

reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

For more quotes and insights, download the ServiceNow IT Operations Management report

Valuable Features

Centreon offers unlimited monitoring, enhanced visualization, and customizable features for efficient oversight with extensive device compatibility and anomaly detection.

ServiceNow IT Operations Management enhances visibility and efficiency with centralized features, seamless integration, intuitive UI, and real-time insights.

Monitoring is a fundamental pillar of technical support, and Centreon streamlines this process, reducing the need for extensive manual checks.

Aadinath Tikone

System Administrator at a manufacturing company with 10,001+ employees

Centreon's real-time monitoring, despite having some manual aspects, supports us in managing our operations effectively.

Sulesh PK

Monitoring and Operations Pilot at Egis S.A.

Centreon allows us to monitor all of our devices on one platform.

Tinkesh Chaudhary

Network Engineer at a manufacturing company with 10,001+ employees

For more quotes and insights, download the Centreon report

The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.

RichardG

Account Manager at a consultancy with 11-50 employees

ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.

ArbenKlaiqi

Business analyst at a financial services firm with 10,001+ employees

They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

For more quotes and insights, download the ServiceNow IT Operations Management report

Categories and Ranking

Centreon

Ranking in IT Infrastructure Monitoring

29th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (24th), Cloud Monitoring Software (18th)

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

11th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Event Monitoring (1st), Cloud Management (9th), AIOps (3rd)

Mindshare comparison

As of May 2026, in the IT Infrastructure Monitoring category, the mindshare of Centreon is 1.8%, down from 2.9% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.2%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	1.2%
Centreon	1.8%
Other	97.0%

IT Infrastructure Monitoring

Featured Reviews

Sulesh PK

Monitoring and Operations Pilot at Egis S.A.

Experience enhanced monitoring with real-time alerts and efficient support

I would like to see automation in the poller features, as currently, the poller is not automated. If we could automate the addition or removal of hosts in the poller, it would improve efficiency. Sometimes, Centreon does not show the status of services as updated, which should be addressed. Additionally, enhancements are needed in identifying configuration issues, providing real-time alerts in case of issues, and improving the HTTP configuration tasks, as Centreon does not currently display issues with HTTP links, requiring manual investigation.

Read full review

reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Read full review

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Comms Service Provider

Government

Financial Services Firm

Manufacturing Company

11%

Financial Services Firm

11%

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	5
Large Enterprise	14

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	29

Questions from the Community

What is your experience regarding pricing and costs for Centreon?

Centreon's pricing is not very expensive. Initially, I rated it seven, but corrected to five out of ten.

See all answers

What needs improvement with Centreon?

I have certain concerns with Centreon, such as being unable to set downtime for multiple devices at once due to the limitation of adding only 50 devices in a single go. Increasing this limit would ...

See all answers

What is your primary use case for Centreon?

We are using Centreon for monitoring devices, both LAN and WAN devices. There are subsidiaries for my company, so if any devices go down or there are any service alerts, we receive alerts through C...

See all answers

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

It is definitely high-priced compared to other products available in the same domain in the market.

See all answers

What needs improvement with ServiceNow IT Operations Management?

We don't use the orchestration part of ServiceNow IT Operations Management here. The CMDB part of ServiceNow IT Operations Management is a little bit too complicated, and it is a bit slow at our co...

See all answers

What is your primary use case for ServiceNow IT Operations Management?

We are customers of ServiceNow IT Operations Management, using it for the ticketing systems and user management and change management. Change management and user management are the major use cases ...

See all answers

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Compared 6% of the time

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ignio AIOps Platform vs ServiceNow IT Operations Management

Compared 4% of the time

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Compared 4% of the time

Dynatrace vs ServiceNow IT Operations Management

Compared 4% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 4% of the time

BMC Helix Operations Management with AIOps vs ServiceNow IT Operations Management

Compared 3% of the time

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Product Reports

Buyer's Guide

Centreon

May 2026

Download Centreon product report

Buyer's Guide

ServiceNow IT Operations Management

April 2026

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

No data available

ServiceNow ITOM

Overview

Centreon offers a robust IT infrastructure monitoring platform, featuring user-friendly dashboards and real-time monitoring. It excels in scalability and integration, making it suitable for monitoring diverse network environments.

Centreon stands out with its unified monitoring capabilities, providing businesses with user-friendly dashboards and extensive plugins for customization. Its scalability ensures companies can expand monitoring tasks without incurring additional costs. Integration capabilities allow seamless interaction with ticketing systems and automation tools. Centreon offers customizable reporting and effectively manages downtimes, providing real-time feedback and proactive maintenance through Business Activity and Anomaly Detection features. Despite its strengths, users find areas for improvement including downtime scheduling, API functionalities, UI enhancements, end-to-end monitoring, and documentation. Businesses are increasingly demanding better automation, network discovery, cloud monitoring, and notification options.

What are Centreon's standout features?

Unified Monitoring: Delivers a comprehensive monitoring platform for IT infrastructure.
User-Friendly Dashboards: Offers intuitive and customizable dashboards for efficient monitoring.
Extensive Plugins: Enables flexibility and customization through numerous plugins.
Scalability: Allows expansion of monitoring duties without additional costs.
Integration Capabilities: Seamlessly integrates with ticketing systems and other tools.

What benefits should users look for in reviews?

Cost Efficiency: Minimized resolution time through proactive maintenance features.
Ease of Use: Simplifies monitoring with its user-friendly interface.
Proactive Issue Resolution: Real-time monitoring and alerts help prevent service outages.
Customizable Reporting: Adapts reports to meet specific organizational requirements.
Diverse Network Management: Capable of handling diverse IT environments efficiently.

Centreon is implemented across industries to monitor IT infrastructures, including networks, servers, and applications. Companies leverage it to track server performance, manage network devices, and receive timely alerts on device status. Its ability to integrate with ticketing systems and automation tools streamlines operations, enhancing global IT infrastructure monitoring and customer service management with real-time feedback and issue resolution.

Centreon

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

Sample Customers

Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

Centreon vs. ServiceNow IT Operations Management

April 2026

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