No more typing reviews! Try our Samantha, our new voice AI agent.

Cherwell Service Management [EOL] vs Stat for Oracle E-Business Suite comparison

Why PeerSpot?
Sponsored
 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
666
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
Cherwell Service Management...
Average Rating
7.2
Reviews Sentiment
7.1
Number of Reviews
6
Ranking in other categories
No ranking in other categories
Stat for Oracle E-Business ...
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
2
Ranking in other categories
IT Service Management (ITSM) (42nd)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
Thobile Moeketsi - PeerSpot reviewer
Senior Manager at Sasria SOC Ltd.
Having everything in one location has significantly improved our efficiency and reporting
We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to log tickets directly from system to system. We haven't got there yet and I'm not sure it's possible but it would determine the product's capability to integrate with other systems.
Mohammed Ghonaim - PeerSpot reviewer
Senior Oracle Application Consultants at Saudi Telecom Company
An user-friendly solution that enables business users to extract data in various formats
The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have more than 50 bots in the company, the FTE and ROI are very good, and in the future we have many projects in pipeline that we are about to implement, so definitely there is a good ROI and FTE savings for us."
"Automation Anywhere is stellar and the pre-built bots on the bot store help reduce the development time and effort. The IQ Bot solution can read from scanned images and documents which has hugely benefited the mortgage processing team."
"Automation Anywhere offers valuable features, including command packages for PDF, Windows, XML, and Excel, as well as universal recording capabilities."
"The most valuable part is that it have the integrated OCR solution within it. All the other solutions do not have the right integration of the OCR solutions. You need to go to two different places to get one solution. Whereas, in IQ Bot, there is one area where you get all these solutions together in one area. That is the most important and beautiful point that I like about IQ Bot."
"The marketing automation software provides easy workflow creation and management."
"Time-wise: We have saved hundreds of thousands of hours."
"We are having a very good experience with this product."
"This is the right platform and choice, as every business needs to be at this pace and cannot ignore automation if you really want your company to get to the next level and be at par with competitors."
"The dashboard and the reporting functionality are the solution's most valuable features."
"All our activities are carried out in the one place."
"We use the solution every day and quite extensively."
"Implementing CSM has made us very efficient and we're now able to plan changes and the steps required for implementation."
"The dashboard is very useful to get a quick overview of current tasks."
"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."
"The most valuable features are problem management and change management."
"The best feature is the ability to create functional dashboards, where the IT manager can interact with its data through the dashboard using the drill down feature."
"The solution's technical support is very responsive."
"The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of business users."
 

Cons

"We face some issues, but we can’t prove them again. They occurred sometimes, but don’t occur again. For example, I record a video when a bot is running, and it is working fine. Another time it is not working. We face issues with Excel file creation. I’m trying to create a file in Excel .xls. It is getting corrupted."
"With Automation Anywhere, it took us a bit of time to stand it up initially. We tried to do it in a virtual environment, which caused us a bit of headache. It could have been smoother in this aspect."
"If you want to use Chrome then there are three or four additional steps that need to be completed."
"It is not able to use OCR effectively and has limited usability."
"Having some more pre-mapping and pre-setup analysis of what you're going to be doing with it would be helpful."
"In terms of speed in Automation Anywhere, I feel it is taking a slightly longer time."
"Sometimes, the recorder from Automation Anywhere does not work well and is inaccurate. This should be improved."
"Automation Anywhere lacks a desktop version and is solely web-based and cloud-based. Automation Anywhere is not so easy for business users who are not technical."
"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."
"They need to improve their mobile interface, as well as features regarding the extension of the mobile access to the end user."
"Access is only available if we're on VPN."
"The stability, specifically in the on-premises deployment model, could be improved."
"Agile delivery should be supported."
"Application service mapping, GRC, SecOps, and things like that need improvement."
"The solution could be more user-friendly."
"We need to be on VPN in order to set up and access the solution, and that has created some challenges."
"I recommend enhancing the user interface to make the product more user-friendly for business users. Identifying queries that apply to Oracle technical assessments would be beneficial, particularly for Oracle E-Business Suite (EBS) or other specific ready-made packages."
"The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger."
 

Pricing and Cost Advice

"My only suggestion in terms of pricing is very generic and that is to consider that as much as RPA saves cost and does automation, please get a realistic estimation done on whether you are really achieving any ROI over your investment with RPA."
"Yearly, our licensing costs are about $90,000 to $100,000. There will be additional licensing costs when we add more Bot Runners to our infrastructure."
"The pricing for Automation Anywhere is reasonable."
"The licensing cost is approximately $4,000 USD, which is a seed license."
"We're just starting to renew our license, and we were quoted $115,000 without the IQ Bot. The IQ Bot is another $30,000. This is with very limited pages, as we go through our first projects. The majority of the cost was for ten days of onsite training."
"The cost is at the highest end of the spectrum."
"It saves me around $100,000 a year."
"Our annual licensing costs are about $500,000."
"For an ITIL user, the cost is probably about 50 bucks a month."
"The tool is cheap, but monthly subscriptions are a bit high."
"I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high."
report
Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
918,614 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
15%
Financial Services Firm
12%
Comms Service Provider
12%
Manufacturing Company
11%
Construction Company
10%
Outsourcing Company
10%
Comms Service Provider
10%
Healthcare Company
10%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business161
Midsize Enterprise86
Large Enterprise563
No data available
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
Ask a question
Earn 20 points
Ask a question
Earn 20 points
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
No data available
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Ausenco, Highlights for Children, B/E Aerospace
Information Not Available
Find out what your peers are saying about ServiceNow, Atlassian, Zendesk and others in IT Service Management (ITSM). Updated: September 2026.
918,614 professionals have used our research since 2012.