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Cisco Umbrella vs Heimdal Endpoint Security comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Umbrella
Ranking in Domain Name System (DNS) Security
1st
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
124
Ranking in other categories
Secure Web Gateways (SWG) (1st), Internet Security (1st), Cloud Access Security Brokers (CASB) (2nd), Cisco Security Portfolio (3rd)
Heimdal Endpoint Security
Ranking in Domain Name System (DNS) Security
13th
Average Rating
9.0
Reviews Sentiment
8.6
Number of Reviews
1
Ranking in other categories
Endpoint Protection Platform (EPP) (38th), Anti-Malware Tools (26th), Threat Intelligence Platforms (TIP) (26th), Endpoint Detection and Response (EDR) (41st), Ransomware Protection (12th)
 

Mindshare comparison

As of September 2026, in the Domain Name System (DNS) Security category, the mindshare of Cisco Umbrella is 16.5%, down from 23.5% compared to the previous year. The mindshare of Heimdal Endpoint Security is 1.4%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Domain Name System (DNS) Security Mindshare Distribution
ProductMindshare (%)
Cisco Umbrella16.5%
Heimdal Endpoint Security1.4%
Other82.1%
Domain Name System (DNS) Security
 

Featured Reviews

SS
Sr. Technical Executive at a computer software company with 11-50 employees
Has required extensive customization for non-technical users and still needs better simplification
Customization for basic users can be complex, as it is targeted toward only technical users. It would be beneficial if Cisco simplifies the customization process while still ensuring strong security to prevent unauthorized access. Simplifying the customization part could enhance Cisco Umbrella, but overall, it is a good solution for me.
DEEPAK KUMAR PACHDEO DUBEY - PeerSpot reviewer
Senior IT Support Specialist at PXGEO
Delivers efficiency and agility with USB control limitations
One area where we lag is that, since we use everything from Heimdal, including XDR and other features, we also use the privilege manager feature called Elevation. What we lack is granular USB control. We have an issue where we can only switch USB on or off. I want to whitelist specific devices in the network, which I currently cannot do.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I think recently with many people working from home, Cisco Umbrella has been very useful, for example, we can manage the device and the network when the employee is not working on the local host, and Cisco Umbrella is very valuable for this kind of infrastructure."
"The most valuable feature of Cisco Umbrella is its DNS security."
"One of the most important features is the security posture check which Umbrella offers when a user accesses any website. That is one of the most unique features that it offers."
"Cisco Umbrella performed very well compared to Zscaler and other solutions."
"With many of our customer's end-users on the road, it was easy for their machines to get infected or to lose information, and after we installed this product, these issues were drastically reduced and the number of infections dropped month over month."
"Improves security through DNS visibility, which can block malware, phishing, C&C, etc."
"The most valuable features are the dashboard, visibility, and reporting capabilities. Our customers can see how much Umbrella is protecting their organization. If you don't know what you've got, you can't protect it. With Umbrella, you get the visibility and see the protection that it's providing. We can get PDF reports on a weekly basis of any malware activities and any denial of service or command-and-control-type activities."
"It provides centralized, device-agnostic management of the Internet experience."
"As compared to multiple solutions I have used in the past, Heimdal is a very agile and lightweight solution."
 

Cons

"We would like to see the enhancements made to the EDR, as we see features that are running endpoint management."
"The pricing could always be a little bit better."
"There is room for improvement in the dashboard. It could stand to be a bit more detailed. I would also like to be able to customize the dashboard to focus more on what is important for my company."
"The rule-making process for blocking sites or for blocking characteristics can use some simplification."
"Cisco Umbrella could be improved by making the policies more granular, as in some cases, it's difficult to find the correct link to open a specific site securely."
"From my perspective, I would Cisco Umbrella to give more exposure to my sales engineers. I know I can call them whenever I have an issue, however, more frequent meetings would be awesome."
"Cisco Umbrella should introduce an on-premises device."
"I don't think our workers like it all that much. It has actually made employee morale worse because we block a lot of stuff."
"What we lack is granular USB control. We have an issue where we can only switch USB on or off."
 

Pricing and Cost Advice

"The pricing model is easier compared to some of the other solutions, and it is also competitive."
"Cisco should make the solution cheaper."
"It needs a better price point."
"Pricing and licensing of Cisco Umbrella is a bit confusing because you have to separate the DNS solution and the full-feature solution. Cisco in Portugal helped us understand which one was the right one for us."
"The licensing part for Umbrella is really flexible."
"Cisco is expensive. For example, we are looking at Nexus Dashboard, and it's costing about 250,000 euros. I ask, "What do I get from it?" I'm still not convinced that we have to spend on it, so pricing is a problem."
"There are no hidden costs with Umbrella. Everything is included in the package."
"The price is fair, and the licensing cost is based on the number of users. We have seen a good ROI."
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
8%
Financial Services Firm
8%
Outsourcing Company
8%
Construction Company
17%
Comms Service Provider
14%
Computer Software Company
8%
Outsourcing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business50
Midsize Enterprise31
Large Enterprise51
No data available
 

Questions from the Community

Which is the better security solution - Cisco Umbrella or Zscaler?
Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zscaler Internet Access is a good option for carrying out multiple security functi...
Which is the better security solution - Cisco Umbrella or Microsoft Cloud App Security?
Cisco Umbrella is an integral component of the Cisco SASE architecture. It integrates security in a single, cloud-native solution, unifying multiple features like DNS-layer security, threat intelli...
What is your experience regarding pricing and costs for Cisco Umbrella?
The pricing for Cisco Umbrella is fair compared to other platforms out there for DNS security. We acquired it as a bundle with other Cisco purchases.
What is your experience regarding pricing and costs for Heimdal Endpoint Security?
Pricing, compared to what we had before, was quite economical. There was a difference of about twenty percent or something between the solutions.
What needs improvement with Heimdal Endpoint Security?
One area where we lag is that, since we use everything from Heimdal, including XDR and other features, we also use the privilege manager feature called Elevation. What we lack is granular USB contr...
What is your primary use case for Heimdal Endpoint Security?
My company colleagues and I use this antivirus solution. I am part of a company where I deploy solutions, and I also work in the IT department of that company. Therefore, I have chosen this antivir...
 

Also Known As

OpenDNS
Heimdal Next-Gent Endpoint Antivirus, Thor Vigilance Enterprise, Heimdal Endpoint Detection and Response, Heimdal DNS Security - Endpoint, Heimdal Threat Prevention, Heimdal Ransomware Encryption Protection
 

Overview

 

Sample Customers

Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim
Brother, Symbion, CPH West
Find out what your peers are saying about Cisco, Palo Alto Networks, Infoblox and others in Domain Name System (DNS) Security. Updated: August 2026.
913,806 professionals have used our research since 2012.