Find out in this report how the two Extended Detection and Response (XDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
They appreciate the rich telemetry data from the solution, as it provides in-depth threat identification.
Cortex XDR by Palo Alto Networks helps to reduce my total cost of ownership significantly.
In Cortex XDR by Palo Alto Networks, most of the remediation is automated and the accuracy is quite good.
Two customers faced a network breach and a bad configuration incident, but unlike in the past where recovery took days, they managed to shut down access points quickly.
With Cisco XDR, I gain visibility on one dashboard where I can see extensive logs, resulting in time saved and reduced security incidents, which provides a strong return on my investment.
Our security team spends significantly less time investigating alerts because the platform correlates data from multiple tools into a single view, which has reduced manual effort and improved response time.
The workload has been reduced and the ROI has improved by around 20 percent.
I have seen a return on investment because, in terms of employees, 15 were cut down to eight, and it was also saving us time from the whole dashboard automation.
Trellix helped us save our information, which is the most critical, and also save money.
The technical support from Palo Alto deserves a mark of ten because they reach out within an hour whenever assistance is needed.
There is no back and forth, and they know what we are asking for and come up with the best resolution for a solution.
If any of these services are missed, it becomes a problem in terms of support tickets, follow-up, or special configuration that needs to be done in the system.
They responded quickly, they were always willing to meet, and they were always willing to work as per my schedule.
the tech support is excellent
I would rate Cisco customer service a ten out of ten.
If I require remote support, they will send a link to join a session and help me resolve any issues I have faced.
Technical support is crucial, especially when facing critical issues.
The most basic thing that you need from the vendor is support, and by the time they resolve it, you probably would have figured it out by yourself because the resolution came after weeks or months.
You can onboard 10,000 endpoints in just hours, which demonstrates the excellent scalability of this product.
Activating the newly purchased licenses is instantaneous, allowing installations without adjustments since it's cloud-based.
Cortex XDR by Palo Alto Networks can be expanded anytime by purchasing another license without any issues related to scalability.
Its cloud-native architecture and support for multi-vendor integration made it easier to expand visibility across endpoints, network, cloud, and email without major performance issues.
Since it is built on cloud-native architecture, it can efficiently handle increased volumes of telemetry, endpoint, cloud workloads, and security events without major performance issues.
Cisco XDR is designed to handle significant scaling of endpoints, allowing management of a large scale of environments with thousands of sessions.
Trellix XDR has good scalability because it can handle multiple security sources and multiple logs.
in our environment, we have fed a lot of data logs into the tool, and it has been reliable and scalable with no issues.
You can scale from ten licenses to several thousand.
Cortex remains fast and responsive, even with increasing data and alerts.
The thresholds we've seen on our firewall boxes at some instances reached 80% to 85%, but even at that level of utilization, we don't observe any latency or any issues reported with respect to accessing the application.
Cortex XDR is stable, offering high quality and reliable performance.
The platform has handled large alert volumes reliably during day-to-day SOC operations.
Customers have mentioned that the stability and scalability are good compared to competitors.
Once they got it fixed and figured out the issue with the observables and with the character limit, it's been flawless.
Support and stability are good. They are continuously improving.
The system would go down for half an hour, an hour, or two hours in the off-hours which would then impact the business, impact the alerts, and the flow of alert.
There is no downtime, or if there is, prior notification is sent to us so we can prepare accordingly.
Improving reporting and dashboard customization, along with the addition of real-time and exportable reports, would help SOC teams greatly.
The inclusion of this feature would allow the application of DLP policies alongside antivirus policies via a single agent and console, making it more competitive as other OEMs often offer DLP solutions as part of their antivirus products.
If the per GB data could be provided at a certain level free of cost or at the same cost which the customer is taking for the entire bundle, that would be better.
Competitors offer more visibility without any additional licensing, which is a significant drawback for Cisco.
If it can capture threats from worldwide new threats and publish them into a particular database linked with an AI-driven system that can immediately alert people, that would be very good for zero-day threats.
Offering some free XDR licenses for testing features, similar to VPN licenses, could have a significant impact on costs.
Trellix support team is not highly regarded because they follow a whole hierarchical process to escalate the complaints and the feedback requests, and the resolution can take very long, from two to three weeks to a month, which is not really viable in a cybersecurity landscape which is moving this fast.
Continuous enhancement to automation and AI-driven threat prioritization would further reduce analysts' workflow and improve response effectiveness.
We are getting multiple types of CPU utilization from the EPP solution, with the EPP agent reaching as high as 80 percent CPU utilization.
The pricing on SentinelOne is far more reasonable and cheaper than Cortex XDR by Palo Alto Networks.
I would say it is definitely not a cheap product, considering how mature it is and how scalable all Palo Alto products are together.
Cortex XDR is perceived as expensive by some customers, yet offers dynamic pricing.
This integration and discounting are something we cannot get from competitors, leading to reduced security costs.
Users can customize their use of Cisco XDR significantly from the onset, which has resulted in a lower total cost of ownership.
Overall, the price is a bit expensive compared to local competitors.
But currently, they have bumped up the prices and that is why we have now moved to a different solution totally. We have left Trellix XDR.
It incorporates AI for normal behavior detection, distinguishing unusual operations.
The product provides automation responses in case of a threat attack, severity assessments, centralized manageability, and comprehensive compliance features, resulting in reduced costs.
It includes machine learning to easily analyze data and detect complex threats across endpoints, networks, or clouds.
Between the clarity, the granularity, and the dashboard, it just works.
The feature I appreciate the most about Cisco XDR is the flexibility for a user to be able to create their own reporting and dashboards.
Cisco XDR helps prevent data loss during ransomware attacks by integrating with multiple levels of security, tying to identity management systems, and allowing placement of blocks at the endpoint level.
Getting the telemetry data from the endpoint with Trellix XDR helps us detect the severity based on malware types, techniques, and tactics with MITRE mapping.
The core functionality includes EDR and NDR, and Trellix XDR gets threat detection on both the network and endpoint levels.
The second feature is its ability for cross-platform threat correlation, meaning the platform helps to correlate all events across endpoints, network activity, security controls, and threat intelligence sources, providing us with a more in-depth view in terms of threat detection and threat research.
| Product | Mindshare (%) |
|---|---|
| Cortex XDR by Palo Alto Networks | 4.6% |
| Cisco XDR | 1.6% |
| Trellix XDR | 0.8% |
| Other | 93.0% |



| Company Size | Count |
|---|---|
| Small Business | 46 |
| Midsize Enterprise | 20 |
| Large Enterprise | 52 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 9 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 6 |
Cortex XDR by Palo Alto Networks provides advanced threat detection with AI-driven endpoint protection and seamless integration, ensuring multi-layered security and automatic threat response.
Cortex XDR is designed to safeguard endpoints against malware and suspicious activities. It offers advanced threat detection and response capabilities using behavioral analysis, AI, and machine learning. It seamlessly integrates with security infrastructures, providing endpoint security, firewall integration, and enhanced visibility in both cloud-based and on-premises environments.
What are the key features of Cortex XDR?Organizations in diverse sectors deploy Cortex XDR to protect against malware, leveraging its advanced threat detection capabilities. Its integration with existing security infrastructures appeals to those seeking comprehensive protection in both cloud and on-premises environments, providing enhanced visibility and threat intelligence.
Cisco XDR delivers an advanced threat detection and response experience through integration with Cisco's security suite, offering enhanced visibility, intelligence, and automation for network protection and system evaluations.
Cisco XDR integrates with Cisco Meraki and Splunk, excelling in threat intelligence and zero-day attack detection. Its automated response features provide crucial support in managing extensive networks, while the comprehensive log management facilitates detailed troubleshooting. Dashboards assist in system evaluation for effective gap mitigation. Despite its licensing complexity and upfront costs, it remains a key tool for Security Operations Center analysts and internet service providers, helping isolate threats and ensuring consistent security monitoring.
What features make Cisco XDR stand out?Cisco XDR is widely implemented in sectors requiring robust network management and monitoring. Organizations use it alongside Cisco Firepower Threat Defense and Meraki for comprehensive security measures, benefiting global customers and internet service providers for traffic and routing insights across devices and data centers.
Trellix XDR provides a comprehensive approach to threat detection and response, enhancing security by integrating data from multiple sources into a single pane of glass for more effective incident management.
Leveraging robust analytics, Trellix XDR enables organizations to improve threat visibility and response capabilities. The platform streamlines security operations by centralizing data from networks, endpoints, and cloud resources. This integration helps security teams quickly identify, analyze, and mitigate threats, reducing the time to respond and improving overall security posture.
What are the most important features of Trellix XDR?In finance and healthcare, Trellix XDR is implemented to secure critical infrastructures, ensuring compliance with industry regulations and standards. Its scalability makes it ideal for retail, adapting to variable traffic patterns and data volumes, consistently safeguarding data and operations across sectors.
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