Clarity SM vs ManageEngine SupportCenter Plus comparison

Why PeerSpot?

Broadcom and ManageEngine are both solutions in the Help Desk Software category. Broadcom is ranked #17, while ManageEngine is ranked #27 with an average rating of 4.0. Additionally, 85% of Broadcom users are willing to recommend the solution, compared to 66% of ManageEngine users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 1, 2024

Clarity SM and ManageEngine SupportCenter Plus are competing in the IT service management category. ManageEngine SupportCenter Plus seems to have the upper hand due to its extensive feature set, providing a more comprehensive service management experience that justifies its higher price point.

Features: Clarity SM offers automated workflows, customizable reports, and a streamlined user interface, enhancing efficiency in service management processes. ManageEngine SupportCenter Plus excels with extensive integration options, robust asset management, and a unified self-service portal, providing a versatile solution for various IT environments.

Room for Improvement: Clarity SM could enhance its feature set by offering better integration with third-party tools, providing more advanced analytics, and improving its mobile interface. ManageEngine SupportCenter Plus may need to focus on improving its cost-effectiveness for smaller businesses, streamlining its setup process, and providing more comprehensive training resources to assist in maximizing its functionalities.

Ease of Deployment and Customer Service: Clarity SM is recognized for its fast on-premise setup, which is particularly beneficial for users seeking a swift deployment. ManageEngine SupportCenter Plus is valued for offering flexible deployment options, supporting both cloud and on-premise setups, with strong customer service ensuring ease of transition and user satisfaction in ongoing operations.

Pricing and ROI: Clarity SM provides a cost-effective solution with lower initial expenses, making it attractive to smaller organizations looking for early returns. ManageEngine SupportCenter Plus, though initially more expensive, offers greater ROI through its advanced features, proving to be a valuable investment for organizations needing a comprehensive IT service management solution.

To learn more, read our detailed Clarity SM vs. ManageEngine SupportCenter Plus Report (Updated: September 2026).

Buyer's Guide

Clarity SM vs. ManageEngine SupportCenter Plus

September 2026

Download the complete report

Helped 913,683 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

Read full review

Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

Read full review

reviewer2650164

VP of IT at a aerospace/defense firm with 51-200 employees

Manual ticketing features hinder workflow, but cost-effective ticket management is ensured

We just use it because it's more trouble to rip it out than to replace it with a more expensive tool. I would not recommend this product to others. If budget is a concern, it might be suitable but it doesn’t excite. Hence, I would rate it a four out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There is a very accelerated learning curve on the platform."

"Automation Anywhere helps improve our organization by allowing us to automate processes that should not be manual."

"By using this, we are saving time and we no need to do routine work, as it is now automated and the result is shared with all of the end-users."

"Our ROI has ranged from thousands to hundreds of thousands, depending on the type of process being automated."

"MetaBots are useful when connecting to websites or to forms with objects that need to be captured."

"AA has improved our efficiency and saved on manual hours because no manual interaction is required."

"It is very user-friendly. Nobody has to sit down and work on coding. We have a drag and drop option where anybody can understand it."

"Most of the features of Automation Anywhere (AA) are good, but one big feature which I really like is its OCR (optical character recognition) feature."

More Automation Anywhere pros

"We are better able to manage and keep track of SLAs with end users, analysts work more efficiently based on the ticket priority, and we can better manage IT assets and contract licenses through CMDB."

"The most valuable fractures of Clarity SM are its ease of use and security; I have been highly satisfied, and we've been able to integrate it with email and an SMS gateway for the purposes of notifications, which works very well."

"The most valuable features that we're finding right now are the customer service portal and the ability to have a one stop shop experience, and that's what we're using the tool for."

"Before Service Desk, we were kind of flying a bit blind internally, but with it, we're still in the honeymoon phase and it has provided us many, if not all, of the tools that we're looking to use and implement in our system."

"The technical support responds quickly and provides a good service."

"I’ve implemented, configured and managed this system for hundreds of clients and I trust it."

"It is the most stable product in the market."

"It established a more organized dynamic and the ability to better plan activities."

More Clarity SM pros

"Their tech support has been talking to us about expanding features like integrations with Microsoft Teams."

"The product is very scalable and stable when used as a help desk once it is built out."

"The most valuable features are the ITIL compliance and billing."

"The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like."

"Their technical support has been very helpful and is very good."

"We have found the reporting in this product to be very useful."

"ManageEngine SupportCenter Plus works fine as a help desk software and is relatively inexpensive."

"When using it predominantly for a help desk solution, it seems like an absolutely fine product."

Cons

"They often provide good solutions, but sometimes they are unable to resolve issues, requiring users to find solutions independently, which can be time-consuming."

"It may sound a little funny or weird, but one thing that we are thinking is we have to go to various websites and pick up relevant data from various websites using the bot."

"We have a challenge in our front office automation where capturing details from a table within a table does not happen in the existing AA Enterprise client version 11.3.4. The AA team tries various methods like using an Excel spreadsheet to capture the tables."

"For assisted automation, the AA bot needs the facility to be triggered through an application interface after collecting input from the user."

"We encountered issues during the upgrade of the framework."

"While we have been developing over time, there have been issues with stability."

"I would like to have a command that allows me to add code, like C#. As a developer, this would be helpful."

"Pricing is too high for small-scale groups. The Control Room yearly fee is high, making it difficult to break even."

More Automation Anywhere cons

"Reporting and integration to SCCM need improvement."

"Technical support is 7/10."

"We need financial solutions for all projects we undertake, and Service Desk currently doesn't offer this."

"Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience."

"From the user’s perspective: One of the most criticised aspects by the clients is the web interface, which is not too user friendly and hasn’t been changed in the last years."

"Honestly, I would like to see them really change the UI for the user experience for the Service Management piece, or the Service Desk Manager piece, to match the unified self-service, so it looks more modern and more sleek."

"They should enhance the service desk manager's service point function to be more customizable."

"Improvements would include simplification in the user interface, being more expandable, better documentation. The user interface is fairly cluttered, and we can update it the way we need to, but it just seems dated."

More Clarity SM cons

"The tech support is terrible and that seems to be a part of their business plan."

"I would like to see some kind of project management or portfolio management in a future version."

"ManageEngine, in my experience, fosters that type of environment; it doesn't have an easy button, a graphic user interface, ease-of-use, and ease-of-dev — the product does not have any of that."

"There is no cloud-based version and it would be helpful if it were available."

"The business model for the company is to sell low and charge for customization, education or expertise."

"ManageEngine SupportCenter Plus could improve on workflow automation features."

"They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately."

"The product is very difficult to use and configure and requires specialists."

Pricing and Cost Advice

"It costs up to $1,200 per license."

"The product starts at $10,000 and then it's up to you regarding how much you can consume."

"It is not too expensive, but there are many tools available in the market that can provide the same functionality at a cheaper price."

"On a scale of one to ten with ten being the most expensive, I rate the price of Automation Anywhere an eight out of ten."

"The cost of Automation Anywhere is high in Turkey due to the weak economy."

"This is a value for the money product."

"As our team size increases, we may get some more licenses for the tool."

"Our annual licensing costs are about $500,000."

More Automation Anywhere pricing and cost advice

"I don't see anyone other than large companies being able to afford this system."

"The pricing is based on a subscription model."

"I think pricing of this model is suitable for growing corporations."

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"The solution is quite reasonable compared to other solutions in the market."

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"Pricing is simple, as it’s per concurrent analysts."

"ManageEngine products will always be the lowest cost in category as that is part of their business model."

"The licensing fees depend on different criteria, including options and sizing."

See which vendors are best for you

Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.

See recommendations

913,683 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Comms Service Provider

10%

Manufacturing Company

10%

Financial Services Firm

20%

Outsourcing Company

18%

Construction Company

11%

Healthcare Company

Construction Company

19%

Comms Service Provider

14%

University

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	82
Large Enterprise	558

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	15
Large Enterprise	66

No data available

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

See all answers

How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus is cheap, around two or three on a scale where ten is the most expensive.

See all answers

What needs improvement with ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus could improve on workflow automation features. Currently, everything is very manual, ...

See all answers

What is your primary use case for ManageEngine SupportCenter Plus?

We use ManageEngine SupportCenter Plus primarily as a ticketing tool within our company.

See all answers

Comparisons

UiPath Platform vs Automation Anywhere

Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 5% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

Serviceaide ChangeGear vs Clarity SM

Compared 10% of the time

JIRA Service Management vs Clarity SM

Compared 10% of the time

ServiceNow vs Clarity SM

Compared 10% of the time

BMC Helix ITSM vs Clarity SM

Compared 5% of the time

Vision Helpdesk vs Clarity SM

Compared 4% of the time

More Clarity SM Competitors

ServiceNow vs ManageEngine SupportCenter Plus

Compared 12% of the time

Zendesk vs ManageEngine SupportCenter Plus

Compared 12% of the time

ManageEngine ServiceDesk Plus vs ManageEngine SupportCenter Plus

Compared 11% of the time

Spiceworks vs ManageEngine SupportCenter Plus

Compared 8% of the time

BMC FootPrints Service Core vs ManageEngine SupportCenter Plus

Compared 3% of the time

More ManageEngine SupportCenter Plus Competitors

Product Reports

Buyer's Guide

Automation Anywhere

September 2026

Download Automation Anywhere product report

Buyer's Guide

Clarity SM

September 2026

Download Clarity SM product report

Buyer's Guide

Help Desk Software

September 2026

Download ManageEngine SupportCenter Plus product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

No data available

Interactive Demo

Automation Anywhere

Demo not available

Broadcom

Demo not available

ManageEngine

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Clarity SM stands out as a comprehensive IT service management solution, notable for its wide range of features including service catalog integration and robust change management capabilities, making it a valuable choice for enterprises seeking to streamline their IT operations.

Clarity SM is designed to enhance IT processes through its advanced availability architecture and seamless integration with CA platforms. It offers a powerful configuration management database and process automation, significantly improving IT efficiency. Despite its strengths, it faces challenges such as integration costs, scalability issues, complex workflows, and outdated documentation. Enterprises employ Clarity SM for incident and problem management, leveraging customization for knowledge management and CMDB applications in diverse environments.

What are the key features of Clarity SM?

Integrated Service Catalog: Smooth handling of service requests through a unified platform.
Flexibility and Customization: Tailors to specific enterprise needs while balancing control.
Advanced Availability Architecture: Ensures high uptime and reliability.
User-Friendly Interface: Simplifies operations with an intuitive design.
Strong Incident and Change Management: Streamlines processes to manage IT changes effectively.

What benefits and ROI can users expect from Clarity SM?

Enhanced Customer Service: Improved user interactions and service delivery.
Increased Efficiency: Automation and integration reduce time and effort in IT operations.
Customizable Solutions: Adaptability to meet unique business requirements.
Seamless Integration: Works well with other CA platforms to unify IT processes.

In healthcare, Clarity SM aids in managing patient data and ensuring service reliability. Retailers utilize it for IT incident management across multiple outlets, reducing downtime. Financial institutions benefit from its auditing and compliance features to maintain secure operations. Each industry tailors Clarity SM capabilities to meet specific IT challenges and goals.

Broadcom

ManageEngine SupportCenter Plus offers ITIL compliance, billing capabilities, mobile apps, and reporting features. It's cost-effective and continuously updated for improved functionality, meeting user demands despite minor limitations.

ManageEngine SupportCenter Plus is designed primarily as a ticketing system to facilitate helpdesk and customer service operations, managing issues, incidents, and demand management. It replaces traditional email systems with a streamlined ticket system and records hourly rates along with technician time on tickets, maintaining a comprehensive ticket database. While mobile management is possible, development and configuration require significant resources. Efforts are focused on enhancing automation and simplifying reporting by centralizing data in one location, reflecting a customer-focused approach.

What are the most valued features?

ITIL Compliance: Ensures adherence to international standards.
Billing Capabilities: Tracks and manages financial aspects efficiently.
Mobile Apps: Facilitates remote management and monitoring.
Reporting: Generates useful insights and reports for strategic decisions.
Help Desk Functionality: Provides streamlined ticket management and support workflows.

What benefits and ROI should users look for?

Cost-Effectiveness: Balances functionality with affordability.
Customer-Focused Updates: Regular enhancements that cater to user needs.
Streamlined Operations: Simplifies issue tracking and resolution processes.
Comprehensive Reporting: Provides centralized insights for data-driven decisions.

In industries like IT support and service management, ManageEngine SupportCenter Plus acts as a robust ticketing and helpdesk system, managing incidents and support requests efficiently. Its mobile app capability, though resource-intensive, is beneficial in sectors requiring flexible operations. Efforts in enhancing automation will further strengthen its application across diverse sectors, from service management to tech-focused organizations.

ManageEngine

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems

Buyer's Guide

Clarity SM vs. ManageEngine SupportCenter Plus

September 2026

Free Report: Clarity SM vs. ManageEngine SupportCenter Plus

Find out what your peers are saying about Clarity SM vs. ManageEngine SupportCenter Plus and other solutions. Updated: September 2026.

DOWNLOAD NOW

913,683 professionals have used our research since 2012.

See our Clarity SM vs. ManageEngine SupportCenter Plus report.

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.