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Claroty Platform vs Microsoft Remote Desktop Services comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.6
Microsoft Intune boosts ROI by saving time, reducing costs, and enhancing security through streamlined management and cost-effective features.
Sentiment score
7.5
Claroty Platform helps protect against vulnerabilities, delivering positive outcomes and cost-benefit analysis for critical infrastructure applications.
Sentiment score
6.5
Users appreciate Microsoft Remote Desktop Services for efficiency and remote work but have concerns about its ROI and cost.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Importantly, when someone leaves the company, it helps protect document access on their devices.
Applications are deployed through Intune, and we see fewer tickets for common issues because we can resolve them through the solution.
If my infrastructure is critical infrastructure, the Claroty Platform saves time and resources.
 

Customer Service

Sentiment score
6.6
Microsoft Intune support is seen as mixed, with premium services rated higher than basic, and online resources valued.
Sentiment score
7.8
Claroty Platform's customer service is responsive, knowledgeable, and proactive, receiving high ratings despite occasional response delays for requests.
Sentiment score
5.1
Users have mixed experiences with Microsoft Remote Desktop Services support, with premier support offering better assistance and response time improvement needed.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Their response and support are effective and proactive.
They can rate support for the Claroty Platform from one to ten as eight to nine.
I have always found Claroty's technical support to have good engineers.
 

Scalability Issues

Sentiment score
8.3
Microsoft Intune offers seamless scalability for organizations of any size, efficiently managing diverse devices and supporting future growth.
Sentiment score
7.8
Claroty Platform is praised for scalability, adaptability in cloud and on-premise, and effective multi-location deployment despite minor scaling challenges.
Sentiment score
7.1
Microsoft Remote Desktop Services is scalable and reliable, with positive feedback on auto-scaling, despite hardware and network concerns.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
The Claroty Platform offers a scalable solution that accommodates both cloud and on-premise deployments.
I would rate the scalability as eight or nine as the only issue faced was with login challenges, which could be improved.
The way the Claroty Platform has considered and included the active scanning part has made it quite scalable.
My impression is that most of the solutions, especially today, make sense for large corporations with 2000 seats or more.
 

Stability Issues

Sentiment score
8.0
Microsoft Intune is praised for its stability, reliable performance, and high uptime with minimal maintenance issues reported.
Sentiment score
7.1
The Claroty Platform is stable with minimal downtime, some upgrade issues, and receives varied but generally high stability ratings.
Sentiment score
7.8
Microsoft Remote Desktop Services is stable and reliable, performing well with proper setup and hardware, earning high user ratings.
We have not experienced downtime, bugs, or glitches.
Microsoft Intune has been very stable.
A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.
The platform runs with minimal delays and effectively manages workloads without intruding on the network.
Overall, I would rate the stability as eight out of ten.
 

Room For Improvement

Microsoft Intune needs improvements in reporting, integration, remote control, and pricing, with better support for various OS and apps.
The Claroty Platform requires improvements in detection, integration, UI, pricing, documentation, training, and vulnerability management for better performance.
Microsoft Remote Desktop Services struggles with setup, integration, security, pricing, and usability across networks and devices.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Additionally, reducing the overall cost of hardware and software solutions would be beneficial.
As AI is booming now, there are concerns about AI security.
Sometimes, these CVEs are not actually related to the device in the firmware at the site.
It should be easier to create a template and duplicate users.
 

Setup Cost

Microsoft Intune offers competitive pricing within bundled services, with cost-effectiveness enhanced through broader licensing agreements despite potential complexity.
Claroty Platform is expensive yet valued for free deployment, with costs justified by its robust security features.
Microsoft Remote Desktop Services offers flexible, competitive pricing bundled with broader licenses, enhancing value but posing complexity for some users.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
One unique aspect of Claroty is that users get all the deployments for free.
The cost of the Claroty Platform is comparatively high.
The cost is as per the standard market.
These licenses are not cheap, as they add up in cost.
 

Valuable Features

Microsoft Intune offers seamless integration, robust security, and efficient device management, enhancing productivity through cloud-based remote management.
Claroty Platform enhances network management with real-time monitoring and threat detection, offering secure access and comprehensive vulnerability insights.
Microsoft Remote Desktop Services offers secure, scalable remote access, supporting centralized management, file transfers, and multi-screen capabilities for enhanced productivity.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
The ability to detect and classify assets, assess vulnerabilities, and manage patches and updates effectively is highly beneficial.
They offer threat detection, asset management, vulnerability management, and remote access, which makes them the sole vendor in the OT security space to offer all three services.
Additionally, their SRA solution, the Secure Remote Access solution, is very useful for industrial environments.
A valuable feature of Microsoft Remote Desktop Services is its native integration with Microsoft platforms.
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
265
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Claroty Platform
Ranking in Remote Access
9th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
16
Ranking in other categories
Vulnerability Management (17th), Operational Technology (OT) Security (2nd), Cyber-Physical Systems Protection (1st)
Microsoft Remote Desktop Se...
Ranking in Remote Access
2nd
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
79
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (5th)
 

Mindshare comparison

As of May 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.4%, down from 11.4% compared to the previous year. The mindshare of Claroty Platform is 0.8%, up from 0.2% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 10.5%, down from 14.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Deevanshi Priya - PeerSpot reviewer
Achieve certifications with progress tracking and potential for enhanced interactivity
I was using Claroty to complete training assigned by my company. The courses were self-paced and helped me get certified in two additional certifications. I plan to use it further as I have a task list for future courses. It was primarily for certification and study materials The feature I like…
Terje Romen - PeerSpot reviewer
Accessing the same desktop experience from anywhere but user template creation needs improvement
Mostly we are quite happy with it. However, some of us want a more powerful desktop. When not present, we use a remote tool called Splashtop, which is a good solution for some users. We have about ten licenses for those who need a powerful workstation at the office. We have not used many different tools. We are never in contact with Microsoft. These are quite basic configurations, to be honest. It's not complicated. AI is coming to or is already in some applications we are using. Not system-wise, however, it might be good. I'd rate the solution seven out of ten. It's quite good, yet certainly not perfect.
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Top Industries

By visitors reading reviews
Educational Organization
19%
Computer Software Company
12%
Financial Services Firm
8%
Manufacturing Company
8%
Manufacturing Company
16%
Computer Software Company
14%
Energy/Utilities Company
10%
Financial Services Firm
5%
Computer Software Company
13%
Manufacturing Company
9%
Government
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
Which solution do you prefer: Nozomi Networks or Claroty Platform?
Nozomi Networks and Claroty Platform are both leading operational technology (OT) security solutions offering a wide ...
What do you like most about Claroty Platform?
The product helps mitigate potential threats, especially if its users have signature rules. The product also provides...
What needs improvement with Claroty Platform?
If more AI features could be included with the Clarity solution, it would be feasible for everybody. As AI is booming...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
I've never had an issue with it. I've always thought the pricing for RDS was reasonable.
What needs improvement with Microsoft Remote Desktop Services?
We would like configuration to be automatic and the price to be close to zero, however, that's not realistic. Everyon...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
Remote Desktop Services
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Rockwell Automation
Bank Alfalah Ltd.
Find out what your peers are saying about Claroty Platform vs. Microsoft Remote Desktop Services and other solutions. Updated: April 2025.
851,491 professionals have used our research since 2012.