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Cloudify vs Freshservice comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cloudify
Ranking in Cloud Management
39th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Freshservice
Ranking in Cloud Management
18th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
40
Ranking in other categories
Help Desk Software (6th), Project Management Software (14th), IT Asset Management (7th), IT Service Management (ITSM) (7th), Configuration Management Databases (5th), IT Alerting and Incident Management (14th), AI IT Support (6th)
 

Mindshare comparison

As of November 2026, in the Cloud Management category, the mindshare of Cloudify is 1.4%, down from 1.7% compared to the previous year. The mindshare of Freshservice is 1.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
Freshservice1.3%
Cloudify1.4%
Other97.3%
Cloud Management
 

Featured Reviews

Ullas Soman - PeerSpot reviewer
DevOps Consultant at Coforge Growth Agency
Great at enabling a single platform to communicate with an entire infrastructure.
The best feature of Cloudify is that it enables a single platform to communicate with the DB, with applications, and with the entire infrastructure. The product is very stable and has a lot of troubleshooting and analytical features. It's easy to understand and user-friendly. If you want to uninstall something, it's very easy to have the logic created in Cloudify. Other solutions don't have this. For example, if you wanted to decommission after three or four years, rather than going for a full decommission, it's possible to unallocate a particular space. If you want to allocate storage for a new build, it's very easy to deploy, uninstall and release some storage from the TOSCA.
Raja Farrar - PeerSpot reviewer
IT Service Delivery Manager at Symposiam
Automation and AI have transformed our service delivery and have made IT support faster and more efficient
I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Extensible internal functions and plugins. Can implement custom plugins to fit your scenario. Python based plugins."
"Cloudify works in cases where you have very advanced service chaining requirements; it really works well there, and it fits the best."
"It has enabled us to create the DICE Deployment Service and simplified deployment of any other services (monitoring, continuous integration, etc.)."
"The best feature of Cloudify is that it enables a single platform to communicate with the DB, with applications, and with the entire infrastructure."
"Valuable features are auto-scaling and load balancing."
"TOSCA model allows modeling the application rather than the automation. It is a machine-readable representation of the application and its infrastructure, which can be used for other things too, not just for the orchestration (e.g. enterprise architecture big picture, who connects to whom)."
"No need to change the existing application code base."
"We have been able to realize ROI for our customers in the form of reduced cost, higher top line and increased valuation through improved profitability."
"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."
"Freshservice has had a significant positive impact, especially when managing AWS-related IT operations by centralizing incident management and automating repetitive tasks."
"My advice for others looking into using Freshservice is that it is a very great tool, as it saves your time, your money, and your team efforts."
"We found the initial setup to be very simple."
"Freshservice's best feature is its user-friendliness."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"Freshservice is very user-friendly and easy to customize."
"One of the key benefits of Freshservice is license management."
 

Cons

"There were some issues with deploying the solution on OpenStack Mitaka."
"The upgrading process could be simplified."
"It lacked the user interface for multitenancy and basic platform management tasks. It is a leader in the niche area that they like to perform in, but it only does about 30% of top-tier advanced functions of platform management. It doesn't meet about 70% of what you need to manage a private cloud platform."
"Error handling could be improved; GUI is lacking with respect to user privileges and connectivity."
"I'd like to see a more simplified upgrade process so it can be completed in one step rather than multiple steps (snapshot backup + snapshot restore)."
"I did encounter any issues with scalability."
"The solution is a bit of a headache because mistakes happen in the blueprint every time we deploy and they require modifications."
"Unlike the Docker environment, Cloudify takes time for configuration and its learning curve."
"I am not too happy with the page layout or screen layout since it always looks messy."
"We'd like better integration with other products."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"The chat portal is not that great."
"There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It should optimize and allow customization. Additionally, asset management needs improvement."
"Freshservice has an AI agent that needs improvement for finding knowledge base articles."
"Freshservice could improve the integration with Microsoft Outlook."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
 

Pricing and Cost Advice

"I wasn't involved in the pricing of it because we were just doing prototype work with it, but I was told by the upper management team that it was quite expensive. That was another reason we switched to Morpheus."
"Our licensing fee for Freshservice is $2,500 a year."
"Compared to other tools, Freshservice is affordable."
"One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."
"Freshservice's licensing costs are pretty good, and it has different categories of pricing based on what modules and features you choose, which gives a lot of flexibility."
"Freshservice price is competitive, it is not more than other solutions on the market."
"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."
"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."
"The solution has an annual licensing model."
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Top Industries

By visitors reading reviews
Outsourcing Company
17%
Comms Service Provider
14%
Construction Company
12%
Computer Software Company
9%
Manufacturing Company
11%
Construction Company
10%
Outsourcing Company
10%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Large Enterprise6
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise5
Large Enterprise16
 

Questions from the Community

Ask a question
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What is your experience regarding pricing and costs for Freshservice?
I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.
What needs improvement with Freshservice?
I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...
What is your primary use case for Freshservice?
In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...
 

Comparisons

 

Also Known As

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Overview

 

Sample Customers

Proximus Partner Communications (Israel) VMware NTT Data Metaswitch Spirent Communications Lumina Networks Atos Fortinet
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Find out what your peers are saying about Cloudify vs. Freshservice and other solutions. Updated: November 2026.
920,769 professionals have used our research since 2012.