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CloudSphere vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CloudSphere
Ranking in Cloud Management
39th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
6
Ranking in other categories
Cloud Migration (16th)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
9th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (11th), AIOps (3rd)
 

Mindshare comparison

As of April 2026, in the Cloud Management category, the mindshare of CloudSphere is 1.6%, up from 0.6% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.5%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.5%
CloudSphere1.6%
Other96.9%
Cloud Management
 

Featured Reviews

Isaac Ogbonnaya - PeerSpot reviewer
Cybersecurity Consultant at Nnamdi Azikiwe University
Attack paths have become visible and cost control is strong but application monitoring still needs work
In my opinion, the best feature of CloudSphere is the attack path analysis, which really helps me to understand how the path works, the misconfigurations, the vulnerabilities, and how they chain together to demonstrate the attack path system. The cost management feature in CloudSphere really helps me so much; it helps me to know the cost visibility, identify the unused resources, eliminate waste, and also helps me in my spending by service across my team and in my overall environment. Using CloudSphere for three years has really helped me tighten my CI/CD pipelines and also my risk-based analytics, understand my attack pathways, the vulnerabilities, and the misconfigurations in my system. CloudSphere's predictive insight really helps me to dictate attack pathway analysis, assisting in mitigating any infrastructure challenges. CloudSphere really helps me with cloud visibility, risk identification, asset discovery, and attack path analysis; they are doing very well in the market right now compared to other software.
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"When I started using CloudSphere, it wasn't mature, and it had multiple issues. For example, my team experienced server issues while using the solution, but recently, I noticed how much CloudSphere has improved. There used to be some latency issues with CloudSphere. It even gave error messages in the past when you select an option such as "the web server is not responding", but it has improved a lot, and now I don't get any errors from CloudSphere. What I like best about CloudSphere is that it has a lot of beneficial features, and it has a single pane for managing multi-cloud environments, which I find very helpful, and it's the main benefit you can get from CloudSphere."
"The product is helpful for the management, optimization, and utilization of resources."
"What I like best about CloudSphere is that it has a lot of beneficial features, and it has a single pane for managing multi-cloud environments, which I find very helpful, and it's the main benefit you can get from CloudSphere."
"CloudSphere is very mature and very effective."
"CloudSphere is a good solution that works well and can integrate with multiple clouds and manage all our customers."
"We do not need to install any appliances or any agents."
"Provides multiple kinds of services for managing the clouds of multiple customers."
"The scalability of the solution is a godsend."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and it's based on IT practices which are good."
"The software asset management features — especially around discovery — are the tools I find to be the most valuable."
"Their Event Management is very good."
"ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"You can improve integrations of the operation with the solution."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
 

Cons

"The main issue I experienced from CloudSphere was recently resolved, but an area for improvement in the solution is that it lacks the functionality of migrating resources from one public cloud to another."
"The next feature I would like to have full disclosure of what's being done with the data."
"When we start the scanning of, for example, 500 servers, it will not handle the scan. We need to differentiate the jobs - for example, one job for 100 servers, a second job for another 100 servers, et cetera."
"In terms of areas with room for improvement, I find the management area, the application-focused management area, the end-to-end application visibility, the integration of a direct CI/CD pipeline for developers, and the real-time monitoring and fast response have room for enhancement."
"One of the cons of this product is that it will not discover all the applications running."
"The solution must have a single management console for the resources and VMs."
"There are quite a number of services that can't be deployed using CloudSphere."
"The main issue I experienced from CloudSphere was recently resolved, but an area for improvement in the solution is that it lacks the functionality of migrating resources from one public cloud to another. If CloudSphere could provide that functionality, that would be very beneficial to users and companies."
"The tool can be improved by including more detailed information to assist new users."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"There are times the application has some performance issue, but it could be because of our network. There should be something done to resolve this."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"ServiceNow IT Operations Management is not very affordable. It is affordable for organizations with a minimum of 5,000 users plus."
 

Pricing and Cost Advice

"It depends on how that model will be used. It might be anywhere between $4 and $15 per license per month. It’s less expensive than other options."
"The product is very expensive."
"The price of ServiceNow IT Operations Management is expensive."
"The cost of ServiceNow is much higher."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"The solution offers yearly licenses and a subscription model for add-on features."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"The solution is costly compared to the products offered by its competitors."
"It is expensive. It is around 10 Euros per server per month."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Construction Company
12%
Healthcare Company
9%
Logistics Company
8%
Financial Services Firm
11%
Manufacturing Company
11%
Computer Software Company
9%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise27
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
It is definitely high-priced compared to other products available in the same domain in the market.
What needs improvement with ServiceNow IT Operations Management?
We don't use the orchestration part of ServiceNow IT Operations Management here. The CMDB part of ServiceNow IT Operations Management is a little bit too complicated, and it is a bit slow at our co...
What is your primary use case for ServiceNow IT Operations Management?
We are customers of ServiceNow IT Operations Management, using it for the ticketing systems and user management and change management. Change management and user management are the major use cases ...
 

Also Known As

HyperCloud
ServiceNow ITOM
 

Overview

 

Sample Customers

Affymetrix, Bell Helicopter, Yavapai-Prescott Indian Tribe, Porterville Unified School District, Interact for Health, VirtueCom, Warren Memorial Hospital, Front Porch, RMH Group, Meyers Nave, Intraworks, Information Technology, ETTE, Clackamas Community College
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about CloudSphere vs. ServiceNow IT Operations Management and other solutions. Updated: April 2026.
892,287 professionals have used our research since 2012.