CloudStack vs Freshservice comparison

Why PeerSpot?

Apache and Freshworks are both solutions in the Cloud Management category. Apache is ranked #7 with an average rating of 8.2, while Freshworks is ranked #16 with an average rating of 8.3. Apache holds a 2.1% mindshare in CM, compared to Freshworks’s 1.3% mindshare. Additionally, 94% of Apache users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

CloudStack

Read 34 CloudStack reviews

3,963 Views
3,804 Comparison Views

94% willing to recommend

Freshservice

Read 40 Freshservice reviews

11,001 Views
1,540 Comparison Views

97% willing to recommend

CloudStack

Freshservice

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 17, 2024

CloudStack and Freshservice compete in the cloud management space, each presenting unique advantages. CloudStack leads in cost-effectiveness and a robust support service, whereas Freshservice holds an advantage in feature flexibility, making it preferable for complex requirements.

Features: CloudStack offers strong virtualization capabilities, enabling businesses to manage cloud infrastructure effectively. Its cost-effective scalability is suitable for growing enterprises. Freshservice provides comprehensive service management features, including automation and advanced analytics, ideal for IT service management. Its strong service management focus sets it apart from CloudStack's emphasis on infrastructure.

Room for Improvement: CloudStack could enhance its feature set to cater more to service management needs, improve integration with third-party applications, and streamline its user interface for better usability. Freshservice could work on reducing initial investment costs, expand its integration capabilities further, and enhance customization options for more specific business needs.

Ease of Deployment and Customer Service: CloudStack delivers a straightforward deployment process with extensive integration and customization support, though it may require more technical involvement. Freshservice offers an intuitive setup with minimal technical oversight needed, featuring proactive customer service that facilitates a smoother deployment experience.

Pricing and ROI: CloudStack provides a competitive setup cost suited to budget-conscious organizations, offering significant ROI via its open-source model. Freshservice may require higher initial investment, but justifies this with its advanced tools and capabilities that boost efficiency, ultimately offering greater value through productivity enhancements.

To learn more, read our detailed CloudStack vs. Freshservice Report (Updated: September 2026).

Buyer's Guide

CloudStack vs. Freshservice

September 2026

Download the complete report

Helped 912,069 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CloudStack

Ranking in Cloud Management

7th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Freshservice

Ranking in Cloud Management

16th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (8th), Project Management Software (12th), IT Asset Management (7th), IT Service Management (ITSM) (8th), Configuration Management Databases (5th), IT Alerting and Incident Management (14th), AI IT Support (5th)

Mindshare comparison

As of September 2026, in the Cloud Management category, the mindshare of CloudStack is 2.1%, down from 4.3% compared to the previous year. The mindshare of Freshservice is 1.3%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
CloudStack	2.1%
Freshservice	1.3%
Other	96.6%

Cloud Management

Featured Reviews

Tharun Kumar Reddy Thamatam

Senior Infrastructure Consultant at Infosys

Achieving seamless infrastructure management with optimized network and user access controls

I believe enhancements could be made in CloudStack, particularly in the management servers. I had the opportunity to collaborate with one of the Apache CloudStack developers, leading to the installation of additional agents for better information retrieval from hypervisors. We implemented configurations, ensuring consistency across hosts and VMs. We also utilized Ansible or YAML files to automate password upgrades during patching activities and database management, showcasing our customization efforts for improvement. For future releases, it would be beneficial if Apache enhanced CloudStack by integrating alerting systems directly. We've had instances where hypervisors experienced overloads without prior alerts, so proactive alerts within the tool would better prepare us for addressing issues swiftly, preventing disruption in business operations. A portal summarizing system metrics alongside alert capabilities would greatly enhance our operational efficiency.

Read full review

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You can manage infrastructure with a few people, since product is monolithic. We had three engineers (storage, virtual, Linux admins) only. Also, CS supports different flavours of hypervisors."

"The APIs for automation in CloudStack are excellent; everything is API-driven, and while the API is very rich and hard to learn, you can do everything you would want to do, including everything in the user interface and more."

"CloudStack is simple to stand up and get off the ground in a hurry. Its centralized design allows for easier troubleshooting when compared to OpenStack. Out of the box, it’s very well suited for white labeling and IaaS."

"I can recommend CloudStack because there are a lot of large companies using it in production for critical mission systems, and everything else."

"You can manage infrastructure with a few people, since product is monolithic."

"It works, and pretty much always has, and reliability and support for enterprise features, with a multi-tenant interface, makes CloudStack a very compelling solution."

"The API with CloudStack made integration into various external facing web applications simple enough."

"CloudStack provides an environment that is very simple to use, with built-in APIs and a web interface that supports almost all features of AWS and Azure."

More CloudStack pros

"It has allowed the client to implement service management processes that didn't previously exist in the business and to have more visibility and control of process tickets."

"You can just register and within five to minute minutes, you are ready to go."

"We like the mail tickets on offer; it is something we love, and there are workflows that are working quite well, with multiple queues and resolution groups, and the solution has been stable."

"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."

"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."

"It allowed the development team to concentrate on the client’s requirements instead."

"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."

"The workflow and the change management process are valuable."

More Freshservice pros

Cons

"A technology upgrade is one item which could be improved upon a lot."

"I think that container technology in CloudStack is an area that needs to be improved."

"More integration with third-party products (we know that OpenStack has a better level of integration)."

"The Windows hosts do not get their hostnames from cloud-init."

"Factors that need improvement are: Visualization in terms of the resources usage. The user interface. Providing best error feedback to the users."

"It's really hard to delete zones, clusters, datacenters. You need to follow strict rules, which were not properly documented at the time."

"It is not widely used so Google does not help very much when you are troubleshooting, and the CloudStack forum is not very active."

"The web UI can be improved. It is too complex, and not trivial for the average user."

More CloudStack cons

"A chat bot needs to be added to the portal."

"You can't implement a complicated delivery workflow."

"There is room for improvement in reporting for project management."

"The analytics could be better."

"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."

"We'd like to see a CMDB, a Configuration Management Database, in the future."

"We would like to have chat as a support channel in order to enjoy the same benefit of real-time support that Freshdesk has."

"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."

More Freshservice cons

Pricing and Cost Advice

"Give an effort to planning. If possible, contract a specialized consultant company for the initial setup and knowledge transfer."

"CloudStack is an open-source product."

"CloudStack is an open source solution, so you don't need to pay anything for it. When our company develops something specially for CloudStack, it is donated to the Apache Software Foundation and provided to anyone that wants to use it."

"It is a 100% open-source solution needing just an Apache license. Also, there are no hidden fees to be paid."

"The solution is open-source and free."

"The Apache CloudStack is open source, so you do not have licenses to purchase."

"There is no license, so the product is free unless you are buying professional technical support services."

"As far as I know, CS is still free of charge. If you want to pay some money, Citrix Cloud Platform is based on CS, I think. As for hypervisors – everything as usual, you need to pay for VMware and vCenter. As for XenServer, recently they changed the free feature list, so you may need to pay some money to get useful features like XenMotion."

"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."

"The pricing is reasonable."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."

"The price of Freshservice could improve, it is expensive."

"Compared to other tools, Freshservice is affordable."

"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."

"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

More Freshservice pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Cloud Management solutions are best for your needs.

See recommendations

912,069 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Outsourcing Company

13%

Construction Company

Manufacturing Company

Comms Service Provider

Construction Company

10%

Manufacturing Company

10%

Outsourcing Company

10%

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

Questions from the Community

What is your experience regarding pricing and costs for CloudStack?

CloudStack is open-source, so there is no cost apart from learning. Billing solutions, if outsourced, come at a moderate cost.

See all answers

What needs improvement with CloudStack?

Enhancements for CloudStack can focus on integrating more hypervisors, as mentioned regarding current features. We're working on a new feature that will allow for certain limited functions, but ove...

See all answers

What is your primary use case for CloudStack?

My usual use cases for CloudStack involve an AWS style private cloud or public cloud. I can deploy an AWS style cloud using the open source tool that is CloudStack. The use case depends on the cust...

See all answers

What is your experience regarding pricing and costs for Freshservice?

I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.

See all answers

What needs improvement with Freshservice?

I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...

See all answers

What is your primary use case for Freshservice?

In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...

See all answers

Comparisons

OpenNebula vs CloudStack

Compared 10% of the time

VMware Aria Automation vs CloudStack

Compared 9% of the time

Turbo360 (Formerly Serverless360) vs CloudStack

Compared 6% of the time

Sangfor HCI - Hyper Converged Infrastructure vs CloudStack

Compared 5% of the time

Persistent Intelligent Cloud (PiCloud) vs CloudStack

Compared 5% of the time

More CloudStack Competitors

ServiceNow vs Freshservice

Compared 10% of the time

Zendesk vs Freshservice

Compared 8% of the time

JIRA Service Management vs Freshservice

Compared 6% of the time

Samanage vs Freshservice

Compared 4% of the time

BMC Helix ITSM vs Freshservice

Compared 3% of the time

More Freshservice Competitors

Product Reports

Buyer's Guide

CloudStack

September 2026

Download CloudStack product report

Buyer's Guide

Freshservice

September 2026

Download Freshservice product report

Also Known As

Vmops, Cloud.com

Flint

Overview

CloudStack offers an easy-to-manage platform compatible with multiple hypervisors, enabling seamless networking and efficient workload scaling. Its advanced APIs and open-source nature facilitate automation and customization, making it ideal for extensive cloud environments.

CloudStack is recognized for ease of setup, robust networking, and hypervisor compatibility. Supporting a range of workloads, it scales efficiently, offering flexible features like VM migration, private networking, and multi-zone support. Its user-friendly open-source design aids troubleshooting and customization, making it ideal for managing broad cloud deployments. Despite needing upgrades in interface and integration with third-party vendors and container technology, CloudStack remains a strong choice for businesses seeking effective virtualization solutions. Improvements in documentation, regional management, and emerging tech support would enhance usability and performance.

What are CloudStack's notable features?

Hypervisor compatibility: Supports diverse virtualization technologies for flexible deployment.
Robust networking: Ensures reliable and scalable network infrastructure management across zones.
Advanced APIs: Facilitates automation and integration to streamline cloud operations.
VM migration: Enhances operational flexibility with seamless virtual machine relocations.
Private networking: Provides secure and isolated network environments for critical tasks.
Multi-zone support: Offers scalable solutions for distributed cloud management.

What benefits and ROI should users consider?

Open-source model: Allows extensive customization without licensing costs, enhancing ROI.
Ease of management: Simplifies operations, reducing time and resources spent on maintenance.
Scalability: Enables growth and adaptability, fostering agility in expanding businesses.
Flexibility: Supports various workloads and environments, meeting diverse operational needs.

CloudStack is implemented across industries, used in managing virtual environments, offering IaaS in public, private, and hybrid cloud models. Companies use it for internal virtualization and customer service, integrating with hypervisors across data centers to orchestrate virtual machines and support development and testing globally.

Apache

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Sample Customers

GreenQloud, Exoscale, TomTom, ASG, PC Extreme, ISWest, Grid'5000

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

CloudStack vs. Freshservice

September 2026

Free Report: CloudStack vs. Freshservice

Find out what your peers are saying about CloudStack vs. Freshservice and other solutions. Updated: September 2026.

DOWNLOAD NOW

912,069 professionals have used our research since 2012.

See our CloudStack vs. Freshservice report.

See our list of best Cloud Management vendors.

We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.