CloudStack vs Freshservice comparison

Why PeerSpot?

Apache and Freshworks are both solutions in the Cloud Management category. Apache is ranked #8 with an average rating of 8.2, while Freshworks is ranked #18 with an average rating of 8.3. Apache holds a 2.2% mindshare in CM, compared to Freshworks’s 1.3% mindshare. Additionally, 94% of Apache users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

CloudStack

Read 34 CloudStack reviews

4,483 Views
4,349 Comparison Views

94% willing to recommend

Freshservice

Read 40 Freshservice reviews

12,549 Views
1,757 Comparison Views

97% willing to recommend

CloudStack

Freshservice

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

CloudStack and Freshservice compete in the cloud management space, each presenting unique advantages. CloudStack leads in cost-effectiveness and a robust support service, whereas Freshservice holds an advantage in feature flexibility, making it preferable for complex requirements.

Features: CloudStack offers strong virtualization capabilities, enabling businesses to manage cloud infrastructure effectively. Its cost-effective scalability is suitable for growing enterprises. Freshservice provides comprehensive service management features, including automation and advanced analytics, ideal for IT service management. Its strong service management focus sets it apart from CloudStack's emphasis on infrastructure.

Room for Improvement: CloudStack could enhance its feature set to cater more to service management needs, improve integration with third-party applications, and streamline its user interface for better usability. Freshservice could work on reducing initial investment costs, expand its integration capabilities further, and enhance customization options for more specific business needs.

Ease of Deployment and Customer Service: CloudStack delivers a straightforward deployment process with extensive integration and customization support, though it may require more technical involvement. Freshservice offers an intuitive setup with minimal technical oversight needed, featuring proactive customer service that facilitates a smoother deployment experience.

Pricing and ROI: CloudStack provides a competitive setup cost suited to budget-conscious organizations, offering significant ROI via its open-source model. Freshservice may require higher initial investment, but justifies this with its advanced tools and capabilities that boost efficiency, ultimately offering greater value through productivity enhancements.

To learn more, read our detailed CloudStack vs. Freshservice Report (Updated: November 2026).

Buyer's Guide

CloudStack vs. Freshservice

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CloudStack

Ranking in Cloud Management

8th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Freshservice

Ranking in Cloud Management

18th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (6th), Project Management Software (14th), IT Asset Management (7th), IT Service Management (ITSM) (7th), Configuration Management Databases (5th), IT Alerting and Incident Management (14th), AI IT Support (6th)

Mindshare comparison

As of November 2026, in the Cloud Management category, the mindshare of CloudStack is 2.2%, down from 3.5% compared to the previous year. The mindshare of Freshservice is 1.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
CloudStack	2.2%
Freshservice	1.3%
Other	96.5%

Cloud Management

Featured Reviews

Tharun Kumar Reddy Thamatam

Senior Infrastructure Consultant at Infosys

Achieving seamless infrastructure management with optimized network and user access controls

I believe enhancements could be made in CloudStack, particularly in the management servers. I had the opportunity to collaborate with one of the Apache CloudStack developers, leading to the installation of additional agents for better information retrieval from hypervisors. We implemented configurations, ensuring consistency across hosts and VMs. We also utilized Ansible or YAML files to automate password upgrades during patching activities and database management, showcasing our customization efforts for improvement. For future releases, it would be beneficial if Apache enhanced CloudStack by integrating alerting systems directly. We've had instances where hypervisors experienced overloads without prior alerts, so proactive alerts within the tool would better prepare us for addressing issues swiftly, preventing disruption in business operations. A portal summarizing system metrics alongside alert capabilities would greatly enhance our operational efficiency.

Read full review

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Being able to completely virtualize a customer’s physical data center and migrate any workload into the cloud, and cover the most complex use cases - while offering high performance and true volume QoS, backed by SSD-based managed storage - is what differentiates it from other IaaS solutions."

"Key features include stability, centralized management design that scales well, and transparent interoperability with different hypervisors and manufacturers.."

"In general I would say CS is a stable solution and, in my opinion, it will solve problems with administration of VMs."

"This is one of the major products that help to handle all of the NFV Infrastructure management services (IaaS), and it has helped us to quickly gain understanding and feel more powerful with respect to virtualization."

"The most valuable feature from my point of view is access to environment via console through separate browser window."

"CloudStack is simple to stand up and get off the ground in a hurry. Its centralized design allows for easier troubleshooting when compared to OpenStack. Out of the box, it’s very well suited for white labeling and IaaS."

"The initial implementation process was quite good."

"It has become easy to deploy new devices with no or minimal hardware changes. Now, a user can be ready to use a firewall within a few minutes, as compared to the traditional physical model which involved purchase, shipping, hardware configuration, cabling, power, etc."

More CloudStack pros

"The solution facilitates a transition from an organizational structure that is function-based to a process-oriented approach."

"Freshservice's best feature is its user-friendliness."

"All features explored in Freshservice have proven to be helpful in reducing workload and ticket redundancy."

"Due to our previous system being so poor, our ROI was effectively immediate as staff could easily log tickets via email, web, or over phone."

"The most valuable aspect of the solution is the user experience."

"One of the key benefits of Freshservice is license management."

"I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly."

"My advice for others looking into using Freshservice is that it is a very great tool, as it saves your time, your money, and your team efforts."

More Freshservice pros

Cons

"For time consuming operations like storage migrations, volume Snapshot restore and the like, we faced issues like MySQL operations timing out and status update failures. Those areas needs improvement."

"The numerous, multi-layered drill-down menus make it difficult to find one simple knob to turn."

"I encountered some stability issues. When I tried to remove high-capacity virtual machines it took a long time to update, and sometimes the VM status failed to update properly in the cloud database. This occurred multiple times, even though I had sufficient resources."

"Companies need to be knowledgeable about cloud technology. It's not for novice users."

"The area of improvement could be the regionalization aspect. For example, managing multiple regions or HubStack deployments together was not thought out thoroughly in the versions I used. We faced issues around managing the global infrastructure and had to develop around it."

"More integration with third-party products (we know that OpenStack has a better level of integration)."

"It's really hard to delete zones, clusters, datacenters. You need to follow strict rules, which were not properly documented at the time."

"The absence of the feature, deploy an instance from a snapshot, is the weak point of the platform. It is a feature that everyone needs nowadays."

More CloudStack cons

"There is room for improvement in reporting for project management."

"I experienced some delay in response time for non-function critical queries."

"Freshservice's technical support has issues with delays and translations."

"Currently, we can have only one plan per subscription. All users have to be on the same plan."

"It is 80% stable. Some users face issues in Chrome and Firefox."

"I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them on to other people, and they seem overeager to close tickets and sometimes mark them as resolved without checking first."

"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."

"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."

More Freshservice cons

Pricing and Cost Advice

"The Apache CloudStack is open source, so you do not have licenses to purchase."

"As far as I know, CS is still free of charge. If you want to pay some money, Citrix Cloud Platform is based on CS, I think. As for hypervisors – everything as usual, you need to pay for VMware and vCenter. As for XenServer, recently they changed the free feature list, so you may need to pay some money to get useful features like XenMotion."

"There is no license, so the product is free unless you are buying professional technical support services."

"The solution is open-source and free."

"CloudStack is an open-source product."

"CloudStack is an open source solution, so you don't need to pay anything for it. When our company develops something specially for CloudStack, it is donated to the Apache Software Foundation and provided to anyone that wants to use it."

"It is a 100% open-source solution needing just an Apache license. Also, there are no hidden fees to be paid."

"Give an effort to planning. If possible, contract a specialized consultant company for the initial setup and knowledge transfer."

"One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"The price of Freshservice could improve, it is expensive."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

"Freshservice price is competitive, it is not more than other solutions on the market."

"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."

"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

More Freshservice pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

13%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Manufacturing Company

11%

Construction Company

10%

Outsourcing Company

10%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

Questions from the Community

What is your experience regarding pricing and costs for CloudStack?

CloudStack is open-source, so there is no cost apart from learning. Billing solutions, if outsourced, come at a moderate cost.

See all answers

What needs improvement with CloudStack?

Enhancements for CloudStack can focus on integrating more hypervisors, as mentioned regarding current features. We're working on a new feature that will allow for certain limited functions, but ove...

See all answers

What is your primary use case for CloudStack?

My usual use cases for CloudStack involve an AWS style private cloud or public cloud. I can deploy an AWS style cloud using the open source tool that is CloudStack. The use case depends on the cust...

See all answers

What is your experience regarding pricing and costs for Freshservice?

I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.

See all answers

What needs improvement with Freshservice?

I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...

See all answers

What is your primary use case for Freshservice?

In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...

See all answers

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Compared 9% of the time

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Compared 7% of the time

JIRA Service Management vs Freshservice

Compared 5% of the time

Samanage vs Freshservice

Compared 4% of the time

BMC Helix ITSM vs Freshservice

Compared 3% of the time

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Product Reports

Buyer's Guide

CloudStack

October 2026

Download CloudStack product report

Buyer's Guide

Freshservice

October 2026

Download Freshservice product report

Also Known As

Vmops, Cloud.com

Flint

Overview

CloudStack offers an easy-to-manage platform compatible with multiple hypervisors, enabling seamless networking and efficient workload scaling. Its advanced APIs and open-source nature facilitate automation and customization, making it ideal for extensive cloud environments.

CloudStack is recognized for ease of setup, robust networking, and hypervisor compatibility. Supporting a range of workloads, it scales efficiently, offering flexible features like VM migration, private networking, and multi-zone support. Its user-friendly open-source design aids troubleshooting and customization, making it ideal for managing broad cloud deployments. Despite needing upgrades in interface and integration with third-party vendors and container technology, CloudStack remains a strong choice for businesses seeking effective virtualization solutions. Improvements in documentation, regional management, and emerging tech support would enhance usability and performance.

What are CloudStack's notable features?

Hypervisor compatibility: Supports diverse virtualization technologies for flexible deployment.
Robust networking: Ensures reliable and scalable network infrastructure management across zones.
Advanced APIs: Facilitates automation and integration to streamline cloud operations.
VM migration: Enhances operational flexibility with seamless virtual machine relocations.
Private networking: Provides secure and isolated network environments for critical tasks.
Multi-zone support: Offers scalable solutions for distributed cloud management.

What benefits and ROI should users consider?

Open-source model: Allows extensive customization without licensing costs, enhancing ROI.
Ease of management: Simplifies operations, reducing time and resources spent on maintenance.
Scalability: Enables growth and adaptability, fostering agility in expanding businesses.
Flexibility: Supports various workloads and environments, meeting diverse operational needs.

CloudStack is implemented across industries, used in managing virtual environments, offering IaaS in public, private, and hybrid cloud models. Companies use it for internal virtualization and customer service, integrating with hypervisors across data centers to orchestrate virtual machines and support development and testing globally.

Apache

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Sample Customers

GreenQloud, Exoscale, TomTom, ASG, PC Extreme, ISWest, Grid'5000

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

CloudStack vs. Freshservice

November 2026

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