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Concentrix vs Gainsight Platform comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Concentrix
Ranking in Customer Success Management
7th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
IT Support Services (2nd)
Gainsight Platform
Ranking in Customer Success Management
1st
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Customer Experience Management (46th), Marketing Intelligence (12th)
 

Mindshare comparison

As of October 2025, in the Customer Success Management category, the mindshare of Concentrix is 5.7%, down from 7.5% compared to the previous year. The mindshare of Gainsight Platform is 36.2%, up from 26.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Success Management Market Share Distribution
ProductMarket Share (%)
Gainsight Platform36.2%
Concentrix5.7%
Other58.099999999999994%
Customer Success Management
 

Also Known As

Convergys, ServiceSource
No data available
 

Overview

 

Sample Customers

DIRECTV
Clarizen, Workday, Adobe, RingCentral, BMC, Marketo, Informatica, HP, Box, DocuSign, Infor, Nutanix