Discover the top alternatives and competitors to Gainsight based on the interviews we conducted with its users.
The top alternative solutions include ServiceNow Customer Service Management, Concentrix, and Gladly.
The alternatives are sorted based on how often peers compare the solutions.
Gainsight surpasses its competitors by offering advanced customer success solutions with robust analytics, seamless integration capabilities, and personalized customer journeys that drive retention and growth.
Gainsight excels in customer success automation, analytics, and user support, offering a budget-friendly solution with quick ROI. In comparison, ServiceNow's focus on service management and workflow automation targets larger enterprises, offering extensive customization and integration capabilities for long-term infrastructure investment.
Gainsight is known for higher setup costs, while ServiceNow Customer Service Management offers a more budget-friendly initial investment. Users highlight the noticeable pricing difference, influencing their decision-making based on available resources and cost preference.
Gainsight is known for higher setup costs, while ServiceNow Customer Service Management offers a more budget-friendly initial investment. Users highlight the noticeable pricing difference, influencing their decision-making based on available resources and cost preference.
Concentrix excels in competitive pricing and broad support options catering to diverse needs. In comparison, Gainsight focuses on a strategic customer success toolkit, appealing for its proactive management and long-term ROI potential, despite a higher initial cost.
Concentrix has minimal setup costs, while Gainsight involves a higher initial investment, highlighting a significant difference in cost structure between the two solutions.
Concentrix has minimal setup costs, while Gainsight involves a higher initial investment, highlighting a significant difference in cost structure between the two solutions.
Gainsight offers advanced analytics enhancing strategic business insights. In comparison, Gladly excels in streamlining customer interactions. Gainsight suits enterprises needing detailed analysis, while Gladly appeals to those prioritizing direct communication, offering ease of setup and cost-effectiveness. Gainsight’s higher costs yield strategic value over time.
Gainsight leads in advanced customer success functions with specialized tools, appealing to those focused on retention strategies. In comparison, Freshworks Neo Platform offers integrated business solutions, attracting buyers seeking versatile, all-in-one capabilities that cover broader operational needs with easier deployment and cost efficiency.
Gainsight's setup cost is notably lower, while Freshworks Neo Platform offers comprehensive onboarding as part of its setup process, highlighting a difference in initial investment and support approach.
Gainsight's setup cost is notably lower, while Freshworks Neo Platform offers comprehensive onboarding as part of its setup process, highlighting a difference in initial investment and support approach.
Gainsight offers a robust feature set with advanced customer analytics, making it ideal for companies seeking depth and customizability. In comparison, Totango excels in flexibility, offering quick deployment and ease of use, appealing to those prioritizing efficiency and cost-effectiveness.
