


ManageEngine ServiceDesk Plus and Cortex.io compete in the IT service management space. Cortex.io outshines with superior features, while ManageEngine ServiceDesk Plus is noted for its favorable pricing model.
Features: ManageEngine ServiceDesk Plus provides asset management, customizable workflows, and ITIL integration. In contrast, Cortex.io offers AI-powered automation, predictive analysis, and advanced technology, appealing to innovation-focused businesses.
Room for Improvement: ManageEngine ServiceDesk Plus could enhance integration capabilities, user interface customizability, and scalability to ensure broader adaptability. Cortex.io might improve affordability, quick technical support response, and user training resources for more accessible deployment.
Ease of Deployment and Customer Service: ManageEngine ServiceDesk Plus ensures easy on-premise and cloud setup with comprehensive customer support. Cortex.io emphasizes a seamless cloud deployment process with personalized customer service, viewed as innovative and efficient.
Pricing and ROI: ManageEngine ServiceDesk Plus is attractive to budget-sensitive organizations with its low setup costs and reliable ROI. Cortex.io may have a higher initial investment, but its advanced features offer greater long-term ROI, presenting a choice between affordability and high-tech capabilities.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Automation Anywhere has helped us save money.
I have been seeing a 70 to 75% reduction in MTTR after using Cortex.io, which is the only metric I can share.
For example, previously incidents had to be resolved manually, requiring communication to respective teams via email, but now automatically generated tickets streamline this process while adhering to SLA times, ultimately saving resources.
ManageEngine has been particularly beneficial for small and medium-sized businesses in terms of value for money since they receive similar service at a lower cost compared to ServiceNow.
Whenever we need help, we can reach out to them, and they help us out.
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
I receive complete answers within a fraction of time
Cortex.io's technical support is helpful and responsive.
Their response time could be quicker.
The ManageEngine technical support team deserves a rating of ten out of ten because we receive up-to-date support.
They respond to emails based on time zone considerations.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
The centralized control room allows us to orchestrate and manage bots seamlessly.
I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.
It is trickier to expand across endpoints with Help Desk.
Scaling ManageEngine ServiceDesk Plus is easy, and I would rate its scalability as nine out of ten.
The tool is suitable for medium to large-scale operations and can be used effectively by mid-size companies.
With the latest applications, there are no significant issues like freezing or crashing.
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
We have not experienced any significant issues.
We have not faced any stability issues or challenges with this tool.
ManageEngine ServiceDesk Plus has shown stability with no downtime and no major issues identified thus far.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
One feature I would love to see in Cortex.io is more advanced real-time threat detection and automated alerting.
I believe AI adoption tracking can be enhanced and made more useful, as it currently lags behind market trends, especially in the area of security tracking for AI adoption.
For a predefined data structure, the internal engine basically does not give a proper data model.
It would be beneficial to have an option to assign approvals to a user group or a variable.
There could be improvements in licensing flexibility, like the ability to use a single license for multiple users simultaneously.
They might consider creating a bundled ERP solution for all these tools where purchasing one license would enable access to all functionalities.
It is more cost-efficient compared to all other RPA platforms.
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
It is not cheap, with costs ranging between 700 to 800 dollars per month.
Regarding pricing, it is fair, and the setup cost for the self-hosted version is really simple.
I think it is around two to three dollars per credit if I use AI credit.
My developers used the free licensing for now, and we do not have access to the paid environment yet.
The cost of ManageEngine is more affordable, making it viable for small to medium-sized businesses.
The licensing is based on the number of technicians or analysts providing support as well as the number of IT assets, with no limitation on adding IT assets in ManageEngine ServiceDesk Plus.
It is not as expensive as ServiceNow, which has a very high cost.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
The visibility feature has helped our teams by resulting in a 75% reduction in mean time to restore, allowing us to get alerts and incident history instead of relying on scattered spreadsheets and unreliable tools, thus saving around 15 to 20 hours per newly created service.
Regarding Cortex.io's reliability and accuracy, I can give a 100% rating for both capabilities.
We can automate the service which can break at, for instance, 2:00 a.m.
The best features ManageEngine ServiceDesk Plus offers for my team include automating manual tasks, which allows whatever tasks we previously did manually to be converted into automatic tasks.
We have saved a lot of time through automation, which recaptured about 2,000 tickets per week.
It provides a simpler and more intuitive interface for creating semi-automated use cases and managing problem solutions.



| Company Size | Count |
|---|---|
| Small Business | 162 |
| Midsize Enterprise | 86 |
| Large Enterprise | 565 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 33 |
| Midsize Enterprise | 24 |
| Large Enterprise | 20 |
Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.
Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.
What are the important features of Automation Anywhere?
What benefits should be evaluated in reviews?
In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.
Cortex.io provides a comprehensive platform focusing on real-time performance, automation, and data integration to enhance threat detection and response accuracy. Its power management and integration capabilities help streamline operations for efficient performance.
Cortex.io's architecture allows for efficient threat management and data integration, enhancing detection and response capabilities. Playbooks automate processes, reducing errors and manual tasks. While challenges exist in user-friendliness, navigation, and speed, Cortex.io remains instrumental in bridging SIEM and EDR systems, supporting compliance with a hybrid cloud setup.
What are the key features of Cortex.io?Cortex.io is widely implemented for automating manual workflows and bridging SIEM and EDR gaps. It's effective in endpoint security and power management and supports tasks like phishing detection and IP reputation checks. Enhancing efficiency and reducing false positives, it suits industries focused on secure and compliant operations.
ManageEngine ServiceDesk Plus is an ITIL-compliant tool designed for IT help desk and incident management. It offers user-friendly ticketing, automation, and integration features, assisting businesses in effective IT service management.
ManageEngine ServiceDesk Plus provides comprehensive solutions for ticketing, automation, and integration with third-party tools. Its features include project, change, and asset management, which are essential for streamlining IT operations. The intuitive interface supports both technical and non-technical users. The platform's reporting, SLA management, and CMDB functions significantly enhance business operations. Despite its strengths, there are areas for improvement, such as customization and integration capabilities. Users often seek better automation for active and asset management, enhanced search functionality, and improved security.
What are the key features of ManageEngine ServiceDesk Plus?Industries implement ManageEngine ServiceDesk Plus to address specific challenges such as IT help desk management and asset tracking. Companies use the platform to log incidents, automate workflows, and ensure compliance with ITIL standards, supporting effective management of daily operations, system auditing, and improved client interaction.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.