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Creative Research Systems Survey System vs Qualtrics XM Platform comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Creative Research Systems S...
Ranking in Survey Software
10th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Qualtrics XM Platform
Ranking in Survey Software
1st
Average Rating
8.8
Reviews Sentiment
5.7
Number of Reviews
15
Ranking in other categories
Customer Experience Management (2nd), Social CRM (5th), Customer Feedback Management (1st), Product Management Software (2nd)
 

Mindshare comparison

As of May 2026, in the Survey Software category, the mindshare of Creative Research Systems Survey System is 2.9%, up from 1.4% compared to the previous year. The mindshare of Qualtrics XM Platform is 16.6%, down from 33.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Survey Software Mindshare Distribution
ProductMindshare (%)
Qualtrics XM Platform16.6%
Creative Research Systems Survey System2.9%
Other80.5%
Survey Software
 

Featured Reviews

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JishnuG Anand - PeerSpot reviewer
Senior Consultant at ALA Consulting Group
Comprehensive feedback programs have transformed how we analyze customer and employee experiences
The main capabilities of Qualtrics XM Platform are writing complex surveys, which we do not have in other survey software. It is intuitive and easy to learn for training others, and we can highly customize everything from surveys to emails, along with effective dashboarding featuring AI functionalities. Integrations with Qualtrics XM Platform are highly customizable, providing out-of-box solutions such as Salesforce and methods to get data from multiple systems through various integrations, including file or API calls, allowing for effective analysis once survey responses are collected.
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893,244 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
University
12%
Financial Services Firm
9%
Manufacturing Company
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise6
 

Questions from the Community

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What is your experience regarding pricing and costs for Delighted by Qualtrics?
Delighted by Qualtrics is more expensive than the competitor solutions. In my personal experience, even if I imagine that we have a partner running the solution on our behalf, internal resources wi...
What needs improvement with Delighted by Qualtrics?
The building performance of Qualtrics XM Platform for back-end builders can be improved, as it has been a bit slow. However, Qualtrics XM Platform has become faster at implementing community-reques...
What is your primary use case for Delighted by Qualtrics?
Our firm has partnered with Qualtrics XM Platform, delivering solutions to our clients. We use Qualtrics XM Platform for customer feedback collection, including relationship surveys and transaction...
 

Also Known As

Survey System
Delighted by Qualtrics, Qualtrics Customer XM, Qualtrics Core XM,
 

Overview

 

Sample Customers

Abraham Lincoln Memorial Hospital, Adimark Investigaciones, Airline Pilots Association, California State University, Chemical Bank, Christianity Today, City of Johannesburg Parks Dept., Claremont McKenna College, Corporate Research Center, Czaia Marktforschung GmbH, Denny's Restaurants, East Carolina University, Hebrew University of Jerusalem, Houghton Mifflin, Housing Services Inc., Houston Metro Transit Authority, IDS _ Rio de Janeiro, Illinois Wesleyan University, IMAS Marketing & Polls, Los Angeles Department of Transport, Mayo Clinic, Northern Illinois University, NRB Consulting Group Ltd, Oakland Metropolitan Transport, Omaha Public Power District, Rand Water Board, University of Botswana, University of Chicago, University of Connecticut Health Center, University of Georgia, University of Kentucky, University of Malaya, University of Waikato, University of Western Ontario, U.S. Coast Guard, Xerox Global Services, World Bank, Zondervan Publishing
Aetna, 1 800 Contacts, GE