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Creative Research Systems Survey System vs Qualtrics XM Platform comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Creative Research Systems S...
Ranking in Survey Software
11th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Qualtrics XM Platform
Ranking in Survey Software
1st
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
Customer Experience Management (1st), Social CRM (5th), Customer Feedback Management (1st), Product Management Software (1st)
 

Mindshare comparison

As of August 2026, in the Survey Software category, the mindshare of Creative Research Systems Survey System is 2.9%, up from 0.9% compared to the previous year. The mindshare of Qualtrics XM Platform is 14.1%, down from 31.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Survey Software Mindshare Distribution
ProductMindshare (%)
Qualtrics XM Platform14.1%
Creative Research Systems Survey System2.9%
Other83.0%
Survey Software
 

Featured Reviews

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BJ
Market Research Manager at a insurance company with 1,001-5,000 employees
Unified feedback has transformed member journey insights and now drives higher healthcare ratings
As easy as it was to connect our data sources with Qualtrics XM Platform, there were two or three out of the ten or so that we added that were a little bit trickier. Finding a way to get them in there and repeat the upload isn't always just Qualtrics XM Platform's fault. We have a lot of legacy platforms that we need to figure out how to make that work better. Having that work super smoothly and managing logins and some of that other stuff could always be a little bit easier and a little bit smoother. Admittedly, we could be better at providing the information, but that's something that could be improved.
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Top Industries

By visitors reading reviews
No data available
University
10%
Manufacturing Company
9%
Financial Services Firm
8%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise2
Large Enterprise9
 

Questions from the Community

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What is your experience regarding pricing and costs for Delighted by Qualtrics?
My experience with pricing, setup cost, and licensing was that it was not cheap, but it wasn't crazy expensive. We looked at it and our finance people looked at it and said that based on the benefi...
What needs improvement with Delighted by Qualtrics?
Regarding the negative aspects, I believe there are some points that could still be improved in Qualtrics XM Platform. The integration with WhatsApp has not been provisioned. We have to partner wit...
What is your primary use case for Delighted by Qualtrics?
I am using Qualtrics XM Platform mainly to capture customer feedback and customer surveys of the service we provide. It gives a dashboard to view and monitor the CSI score. If the scoring is less, ...
 

Also Known As

Survey System
Delighted by Qualtrics, Qualtrics Customer XM, Qualtrics Core XM,
 

Overview

 

Sample Customers

Abraham Lincoln Memorial Hospital, Adimark Investigaciones, Airline Pilots Association, California State University, Chemical Bank, Christianity Today, City of Johannesburg Parks Dept., Claremont McKenna College, Corporate Research Center, Czaia Marktforschung GmbH, Denny's Restaurants, East Carolina University, Hebrew University of Jerusalem, Houghton Mifflin, Housing Services Inc., Houston Metro Transit Authority, IDS _ Rio de Janeiro, Illinois Wesleyan University, IMAS Marketing & Polls, Los Angeles Department of Transport, Mayo Clinic, Northern Illinois University, NRB Consulting Group Ltd, Oakland Metropolitan Transport, Omaha Public Power District, Rand Water Board, University of Botswana, University of Chicago, University of Connecticut Health Center, University of Georgia, University of Kentucky, University of Malaya, University of Waikato, University of Western Ontario, U.S. Coast Guard, Xerox Global Services, World Bank, Zondervan Publishing
Aetna, 1 800 Contacts, GE