CRITICALSTART vs Logpoint comparison

Why PeerSpot?

Critical Start and Logpoint are both solutions in the Security Orchestration Automation and Response (SOAR) category. Critical Start is ranked #24, while Logpoint is ranked #20 with an average rating of 8.3. Additionally, 100% of Critical Start users are willing to recommend the solution, compared to 86% of Logpoint users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 5, 2024

Logpoint and CRITICALSTART are key competitors in the cybersecurity domain, with Logpoint holding an advantage in terms of pricing and support, while CRITICALSTART is notable for its feature-rich capabilities.

Features: Logpoint is recognized for its outstanding log management, analytics capabilities, and robust data centralization, offering a comprehensive security insight. Meanwhile, CRITICALSTART is acclaimed for its strong threat detection, automation features, and real-time detection and response, which effectively address rapidly evolving security threats.

Room for Improvement: Logpoint could benefit from expanding its feature set to include more automated response options, improving integration capabilities, and enhancing scalability for larger organizations. CRITICALSTART faces challenges with streamlining its deployment process, reducing its initial setup costs, and improving the clarity of its user interface for quicker navigation.

Ease of Deployment and Customer Service: Logpoint is noted for its straightforward deployment process and responsive customer service, which integrates smoothly into existing systems. Conversely, CRITICALSTART offers comprehensive support services despite its detailed implementation process, helping clients through complex deployments, though its intricate setup may pose challenges.

Pricing and ROI: Logpoint's competitive pricing makes it attractive for organizations seeking high ROI with low initial costs, offering budget-friendly solutions. CRITICALSTART, despite potentially higher setup costs, promises significant ROI through its extensive features, appealing to clients prioritizing deep security functionality.

To learn more, read our detailed CRITICALSTART vs. Logpoint Report (Updated: September 2026).

Buyer's Guide

CRITICALSTART vs. Logpoint

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Torq

Featured Reviews

AdityaDesai

Solutions Architect at ProArch

Automation has streamlined multi-tenant SOC workflows and improves alert handling efficiency

Although the reporting within Torq is not that great, we did ask for many features regarding reporting in Torq, but due to some platform constraints, they could not make the whole dataset available for us to be used in reporting. Except for that, we used some basic reporting. When I used Torq, it was indeed in the early stages of AI capabilities. Only a few customers were allowed to use it, and we were among them. It functioned well as long as we summarized the data properly. If you input garbage, you would get garbage out. Thus, we had to do significant fine-tuning regarding what data context we provided to the AI orchestrator to get meaningful results. In terms of Torq's unified platform approach to AI SOC automation and case management compared to managing multiple point solutions across my security stack, I find it case-centric. The unified view in case management is good since it provides clarity, although there are limitations regarding how many items in case management can be modified at once. Bulk operations are very limited, potentially due to their back-end database or data retrieval processes that can be improved. Regarding improvements for Torq, when we were onboarded, there were aspects we were uncertain about, such as the number of cases that could be generated, what data we could bring in, how many clients we could onboard, and similar concerns. Initially, we also lacked clarity about the number of playbooks or workflows we could build. Different triggers like system triggers, case-based triggers, and others can be employed without restrictions, but when it comes to on-demand and scheduled jobs, there is a limitation based on the subscription and pricing tier that notably caps the number of workflows we can create. No bulk editing across cases was one issue, along with limited filtering related to single grouping constraints. Additionally, the out-of-the-box case templates provided require substantial modifications before they become usable. There is also a feature in the cases for notes that cannot be searched. They are only visible through the UI, which is another area for improvement. The workflow and execution-based charges seem misleading as this was not discussed initially. I am not sure if new customers are made aware of this. It seems that workflows revolving around cases hinder functionality outside of case management, as we have many use cases needing on-demand triggers and schedules for functions like reporting or polling devices. Creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers. While they facilitate optimization and scaling, the support received tends to be very basic. Improvements can be made in that area as well.

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Justin Hadley

Sr. Manager, Security Engineering at a financial services firm with 501-1,000 employees

The transparency of data in the platform is perfect: You see everything as they are seeing it

Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives. The service's Trusted Behavior Registry helps the provider solve every alert. The way that they have it built out is very intelligent. The way every alert comes in, it gets triaged one direction or another. If it is already a false positive, then it is still getting addressed and reviewed on a regular cadence. Also, true positive alerts get escalated to the appropriate personnel. Its mobile app is great. The ability just to be able to quick reference and see what's coming in when you're on the move or go. You don't always need to have your computer or laptop handy, because you can operate it just from the mobile app. It can communicate with analysts, which is great. The mobile app is great at affecting the efficiency of our security operations. Those guys are using it throughout the day, whether that be at the office, home, or off hours. Typically, they triage from the mobile app. Then, if an escalation needs to be done on a computer, they will pull out a computer. We were on the original UI for a few years, so the updated UI has been a refreshing change. It has significantly more ability to filter and translate data, then load that data. It is rather intuitive to click through for some of our junior analysts or interns, especially as we are starting to onboard and teach them different aspects of the security operations team.

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Rifat Hasan

System Engineer at Corporate Projukti Limited

Has lacked proper integration and consistent support communication

I selected Logpoint for the pricing as it is reasonable. I am located in Bangladesh, South Asia, Dhaka. I have tried to contact Exabeam by mail repeatedly, but there has been no response. My company, Corporate Projukti Limited, including my Bangladesh area head, technical director, and team manager, have sent emails to contact Exabeam solution, but there is no response. There is already a distributor in Bangladesh. The weakness with Logpoint is UEBA. UEBA is recommended, but not extra. Exabeam's UEBA is an extra feature. SOAR is extra, but Logpoint's product measurement is 40 or 50. There is a 10% difference with the UEBA and SOAR, so Logpoint is weak there. I would appreciate extra features in Logpoint such as SOAR. SOAR and UEBA are included features in Logpoint. Logpoint's UEBA is a weak point, while Exabeam's UEBA has extra AI through automation. Exabeam has a license included, and the extra license is an add-on. In Logpoint, it is included, which makes it a weak point.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."

"What I appreciate most about Torq is that it is an essential part of our system."

"According to positive outcomes, Torq reduced manual work and made incident response more efficient."

"Once I started to use the system and I saw the potential, it changed all of our work in IT."

"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."

"Torq offers the best feature through integration with AI."

"What I liked the most about Torq is the actual workflow builder, which is really great because they offer a lot of features and convenience features that are useful for any automation engineer."

"With Torq, I automate actions while achieving SLA compliance and streamline alert investigation processes much better."

More Torq pros

"Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives."

"My impression of the transparency of the data is that it has good detail. It allows you to see how many events have come in, how many of those events have made it down to their analysts to review, and then however many from their analysts to be able to close out, have been able to been escalated to us. It's a good metric that we can share with my management. They see the value of what the SOC is bringing on top of what my team is already doing."

"We are absolutely seeing return on our investment from CRITICALSTART's services, as they're doing the job of a 24/7 SOC at a fraction of the price that it would cost me to run it myself."

"It is a comfort to know that there is a team of professionals backing you up, especially in an area that you don't feel 100 percent comfortable."

"From where we were prior to going into them, the service has increased our analysts’ efficiency to the point that they can focus on other areas of the business. It gives me the ability to allow analysts to do Level 3 and 4 work and stay out of the weeds of the alerts, where you tend to get alert fatigue. The service takes care of much of the Tier 1 and Tier 2 triage. It is more effective than what we had been used to, because it allows the filtering of Level 1 and Level 2 type alerts to be taken care of. This leaves less for us to handle, which is a good thing."

"There are two parts of CRITICALSTART's services that are most valuable to us. The MDR solution where they monitor our computers, laptops, and users across the board; and their knowledge of Palo Alto firewalls."

"This has been a positive experience and money well spent."

"Outside of using the platform to manage alerts, the feature of the service that we get the most value from is being able to reach out to them and say, "Hey, we might go buy a SIEM," for example. They give us their overview of what's out there, what they've dealt with, what they integrate with, and what that looks like. That's been pretty powerful over the years for us."

More CRITICALSTART pros

"It is an AI technology because it is using machine learning technology. So far, there is nothing better out there for UEBA in terms of monitoring endpoints and user activity. It is using machine learning language, so it is right at the top. It provides that capability and monitors all the activities. It devises a baseline and monitors if there is any deviation from the baseline."

"The technical support for Logpoint is very good, and I would rate it as nine out of ten."

"They basically charge you in a better way."

"What I like best about LogPoint is its cost-effectiveness compared to other solutions. LogPoint also has better dashboards which I find valuable. I also like that you can create use cases based on your assets."

"The search feature is valuable. The dashboards are also valuable for our bosses. Another valuable feature, which is the main feature of the product, is the centralization of all the logs."

"For on-premises, it is the best solution."

"The product is easy to use."

"The most valuable feature, which is endpoint security, is included in Logpoint, and an extra feature is the integration."

More Logpoint pros

Cons

"If Torq could enhance its AI features, it would benefit customers significantly by making the platform even more user-friendly."

"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."

"Torq can probably use more ML and look at what can be closed and what cannot be closed in terms of data classification."

"Torq does extensive marketing saying that SOAR is dead and markets itself as an all-in-one solution, but this is not actually true."

"The case management piece, due to the platform being an automation-first tool, lacks real robust out-of-the-box case templates or good solutions for creating those without spending a lot of time doing development work, which makes the overall experience poor, honestly."

"Additionally, the documentation for Torq is not very clear. Most of the information is presented in videos, which are not ideal for reading; there are mostly paragraphs and other text-based content."

"There are some issues and bugs that I think need to be fixed, but they are currently not focused on it."

"I wish Torq's AI assistant for building templated workflows from scratch worked better; when you start with a blank slate, asking AI to help you build or template the workflow out does not go well."

More Torq cons

"The biggest room for improvement is not necessarily in their service or offering, but in the products that they support."

"They could dig a little bit deeper into the Splunk alerts when they feel like they need to be escalated to us. For example, if a locked account shows up, they could do a little extra digging to verify that the locked account was due to a bad password on the local system. They could just do a little extra digging within the Splunk environment instead of pushing it onto us to go do that extra little digging."

"There is room for improvement with the new UI, and that's about it. I would like to see a more intuitive design."

"During the six-month integration and rollout, there were some bumpy roads along the way. There were communication breakdowns between the project manager, CRITICALSTART leadership, and us (as the customer). I expressed my displeasure during the integration in their inability to effectively communicate when there were holdups or issues. They were going through some growing pains at that time, but they have been right there for us ever since."

"It has frustrated us that they don't have a native Slack integration, because most things do now. That's something we've asked for, for years, and it just doesn't really seem like it's a priority."

"They just did a user interface overhaul to the website portal that you use for troubleshooting tickets. The old one was fine. The new one is not intuitive and I hate it."

"The only thing I can think of that I would like to see, and I'm sure they could work this into a service pretty easily, is not only alerts on issues that are affecting my company, but some threat intelligence of a general nature on what's out there in the environment. That might be a nice add-in."

"The UI has become slower but it's not something I would call them out on."

More CRITICALSTART cons

"The interface needs things like wizards that will assist with creating complex correlation rules."

"It needs to improve performance. That's somehow something that others do better."

"Logpoint's UEBA is a weak point, while Exabeam's UEBA has extra AI through automation."

"I would rate the stability of Logpoint as a six out of ten. I have received reports indicating glitches and downtimes with Logpoint."

"The thing that makes it a little bit challenging is when you run into a situation where you have logs that are not easily parsable. If a log has a very specific structure, it is very easy to parse and create a parser for it, but if a log has a free form, meaning that it is of any length or it can change at any time, handling such a log is very challenging, not just in LogPoint but also in everything else. Everybody struggles with that scenario, and LogPoint is also in the same boat. One-third of logs are of free form or not of a specific length, and you can run into situations where it is almost impossible to parse the log, even if they try to help you. It is just the nature of the beast."

"It is a good product, but its interface or GUI could be better."

"The general public wasn't looking for that type of product unless you had a company that was medical or financial and needed 24-hour responsiveness."

"LogPoint can improve its dashboards. We are not able to customize the dashboard when creating them. They only have preset dashboards which do not have exactly what we are looking for."

More Logpoint cons

Pricing and Cost Advice

Information not available

"The pricing has always been competitive. They have always been good to us. They will make it a fight. They don't try to hide anything; it's always been fully transparent and well-worth what we pay for it."

"It costs a lot for what we felt comfortable to spend."

"I've told CRITICALSTART that I think the managed service they provide is cheaper than it should be. It's a really good deal."

"As far as the expense goes, it's very competitive pricing and the services you get are almost like you have a person on your team."

"The pricing of other services was so insane that they weren't even an option."

"Overall, for what I'm paying for it, and the benefit I'm getting out of it, it is right where it needs to be, if not a little bit in my favor. For what it costs me to actually have this service, I could afford one internal person to do that job, but now I have a team of 10 or more who are doing that job, and they don't sleep because they work shifts."

"There are contractual penalties if their SLAs are not met. This commitment was very important in our decision to go with this service, because not having downtime is extremely important to us. The providers has not missed an SLA in the 18 months that I have worked with them."

"LogPoint seemed like it was a good product, but it was expensive and there wasn't any room to move the pricing when customers needed a lower-costing solution."

"It was on a yearly basis at about $100K. It was not a huge environment. We were running it on our own virtual server environment, which, of course, had a cost. There was hardware and some energy cost, and then there were Microsoft Windows licenses for servers. That's all, but there was nothing in comparison to the licensing costs."

"It's less expensive than the competitors. The Logpoint marketing team is very accommodating and client-friendly. They offer very good reductions in price. They are pretty good in this aspect. They are transparent in their licensing and pricing."

"Logpoint's pricing is mid-ranged and depends on the number of devices."

"On a scale of one to ten, where one is cheap, and ten is expensive, I would rate LogPoint's pricing a seven. It is not very expensive compared to some of the more costly products, and it is not very cheap compared to some of the cheaper products in the SIEM market."

"My company used to pay for LogPoint costs annually. It's a cost-effective solution. I'm not part of the Finance team, though, so I'm not sure exactly what the licensing fee is or what license my company had."

"Our licensing fees are about $10,000 USD per month, which I think is fair."

"It has a fixed price, which is what I like about LogPoint. I bought the system and paid for it, and I pay maintenance. It is not a consumption model. Most SIEMs or most of the log management systems are consumption-based, which means that you pay for how many logs you have in the system. That's a real problem because logs can grow very quickly in different circumstances, and when you have a variable price model, you never know what you're going to pay. Splunk is notoriously expensive for that reason. If you use Splunk or QRadar, it becomes expensive because there are not just the logs; you also have to parse the logs and create indexes. Those indexes can be very expensive in terms of space. Therefore, if they charge you by this space, you can end up paying a significant amount of money. It can be more than what you expect to pay. I like the fact that LogPoint has a fixed cost. I know what I'm going to pay on a yearly basis. I pay that, and I pay the maintenance, and I just make it work."

More Logpoint pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Outsourcing Company

11%

Comms Service Provider

11%

Manufacturing Company

10%

Outsourcing Company

17%

Construction Company

10%

Manufacturing Company

Financial Services Firm

Construction Company

14%

Outsourcing Company

12%

Manufacturing Company

11%

Comms Service Provider

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	6
Large Enterprise	13

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	3
Large Enterprise	4

Questions from the Community

What needs improvement with Torq?

What has not worked as well as I hoped with Torq is related to product data management and storing data, although it ...

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What is your primary use case for Torq?

My main use case for Torq is for managing IT services and providing faster response.

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What advice do you have for others considering Torq?

I would rate Torq a 10 on a scale of 1 to 10. I chose this rating because customer service is excellent. I suggest to...

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What is your experience regarding pricing and costs for LogPoint?

I rate the pricing at eight, suggesting it's relatively good or affordable.

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What needs improvement with LogPoint?

I selected Logpoint for the pricing as it is reasonable. I am located in Bangladesh, South Asia, Dhaka. I have tried ...

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What is your primary use case for LogPoint?

I had experience with Logpoint before, and I contacted the Exabeam solution, but there was no response; they did not ...

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Comparisons

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Compared 22% of the time

Splunk SOAR vs Torq

Compared 13% of the time

Blink Ops vs Torq

Compared 12% of the time

Palo Alto Networks Cortex XSOAR vs Torq

Compared 8% of the time

Dropzone AI vs Torq

Compared 8% of the time

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Binary Defense MDR vs CRITICALSTART

Compared 10% of the time

ServiceNow Security Operations vs CRITICALSTART

Compared 9% of the time

Palo Alto Networks Cortex XSOAR vs CRITICALSTART

Compared 8% of the time

Expel vs CRITICALSTART

Compared 7% of the time

Arctic Wolf Managed Detection and Response vs CRITICALSTART

Compared 5% of the time

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IBM Security QRadar vs Logpoint

Compared 7% of the time

Splunk Enterprise Security vs Logpoint

Compared 6% of the time

Elastic Security vs Logpoint

Compared 5% of the time

LevelBlue USM Anywhere vs Logpoint

Compared 3% of the time

Graylog Security vs Logpoint

Compared 3% of the time

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Product Reports

Buyer's Guide

Torq

October 2026

Download Torq product report

Buyer's Guide

CRITICALSTART

October 2026

Download CRITICALSTART product report

Buyer's Guide

Logpoint

October 2026

Download Logpoint product report

Also Known As

No data available

Critical Start, CriticalStart

No data available

Overview

Torq is the enterprise AI SOC solution that effectively combines adaptive insights and automation to handle critical threats efficiently. It manages threat lifecycles, swiftly moving from triage to response, ensuring effective risk management.

Torq is designed to streamline security operations by aggregating telemetry across your security stack. It investigates significant risks and manages threats from triage to containment and remediation. This AI-driven tool enhances the capabilities of your SecOps team, allowing them to achieve more impactful results without introducing complicated processes.

What are the key features of Torq?

Adaptive Agentic Insights: Provides real-time threat intelligence tailored to specific security challenges.
Automation: Automates responses to security incidents, minimizing manual intervention requirements.
Threat Lifecycle Management: Comprehensive handling of threats from detection to remediation.
Telemetry Aggregation: Integrates data across platforms for a unified security overview.

Why consider Torq based on reviews?

Efficiency: Users notice significant reductions in time spent managing threats.
Risk Reduction: Enhanced ability to identify and address critical threats promptly.
Resource Optimization: Allows teams to allocate effort to other critical tasks by reducing manual security operations.
Scalability: Adaptable to meet the demands of growing or changing infrastructures.

In industries like finance and healthcare, Torq shows effectiveness by adapting to specific risk scenarios often encountered in these fields. Its integration with existing infrastructures makes it a valuable asset for maintaining stringent security standards, essential for protecting critical data and operations in diverse high-stakes environments.

Torq

CRITICALSTART enhances cybersecurity through advanced alert management, expert guidance, and a user-friendly interface. It promotes efficient monitoring and response to alerts, utilizing a Zero Trust model for heightened security.

CRITICALSTART is designed for organizations seeking to manage security alerts and streamline monitoring processes. Known for its quick response times and efficient alert filtering, it integrates tools like Cylance and Carbon Black to offer managed detection and response services. Users experience enhanced security by focusing on critical threats while the platform's easy navigation aids in efficiently responding to alerts. Improvement areas include better alert prioritization, enhanced compliance disclosure, and smoother integration with third-party communication tools.

What are the key features of CRITICALSTART?

Alert Management: Efficient handling and filtering of alerts to minimize noise.
Expert Guidance: Insights for integrating SIEM and optimizing response strategies.
Mobile Access: Easy access through a mobile app to manage alerts on the go.
Zero Trust Model: Enhances security by minimizing unnecessary access and noise.
User-Friendly Interface: Seamless navigation enhances user interaction and response times.

What advantages and ROI should users consider?

Improved Security Confidence: Advanced alert handling promotes a secure environment.
Increased Efficiency: Streamlined monitoring allows focus on critical threats.
Expert Insight: Professional guidance enhances security strategies and operations.
Quick Response Times: Rapid handling of threats reduces potential impacts.

In industry applications, organizations use CRITICALSTART to bolster cybersecurity measures across finance, healthcare, and technology sectors. Managed detection services and third-party integration make it suitable for enterprises looking to optimize security operations and minimize alert fatigue while ensuring 24/7 monitoring and protection.

Critical Start

Logpoint offers a robust SIEM system tailored for compliance with regulations like PCI DSS and GDPR, enhancing security monitoring and enabling efficient incident response.

Logpoint strengthens cybersecurity by offering essential tools for log collection, security monitoring, and forensic analysis. Its features include an intuitive dashboard, a powerful correlation engine, and extensive third-party integrations, making it a versatile asset for security operations centers. Despite its advantages, areas for improvement include ransomware protection, cloud-native deployment, and more flexible pricing. Improvements in features like SOAR and UEBA functionality can boost its competitiveness.

What are the most important features of Logpoint?

Easy-to-use dashboard: Simplifies interaction with intuitive design.
Correlation engine: Connects data for in-depth security insights.
Comprehensive log collection: Facilitates extensive data gathering.
Third-party integrations: Connects seamlessly with other tools.
UEBA and SOAR components: Enhance threat response and automation.

What benefits and ROI should users consider?

Cost-effectiveness: Provides significant value for its pricing.
User-friendly interface: Enhances usability with straightforward design.
Compliance navigation: Eases PCI DSS and GDPR compliance.
Quick support service: Provides responsive customer assistance.

Many organizations utilize Logpoint across industries as part of their security infrastructure. It supports standard compliance, orchestrating incident responses and security threat monitoring. Logpoint empowers businesses by integrating and correlating security data, improving cybersecurity posture in varied environments.

Logpoint

Sample Customers

Information Not Available

AP Pension, Copenhagen Airports, KMD, Terma, DISA, Danish Crown, Durham City Council, Game, TopDanmark, Lahti Energia, Energi Midt, Synoptik, Eissmann Group Automotive, Aligro, CG50...

Buyer's Guide

CRITICALSTART vs. Logpoint

September 2026

Free Report: CRITICALSTART vs. Logpoint

Find out what your peers are saying about CRITICALSTART vs. Logpoint and other solutions. Updated: September 2026.

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