Executive SummaryUpdated on Nov 2, 2025
CyberArk Endpoint Privilege Manager and Zscaler Zero Trust Exchange Platform are competitors in the cybersecurity domain, focusing on privilege management and zero-trust frameworks respectively. CyberArk seems to hold an advantage in privilege management due to its comprehensive features, whereas Zscaler offers superior web security and connectivity through its zero-trust model.
Features: CyberArk Endpoint Privilege Manager enhances security by managing administrative privileges, supporting DNS scanning, and integrating with SIEMs and Active Directory. It offers lifecycle management and facilitates dynamic key generation to reduce risks associated with static keys. Zscaler Zero Trust Exchange provides a seamless VPN experience with features like Internet and Private Access, content filtering, and web security, ensuring a secure connection without repeated log-ins.
Room for Improvement: CyberArk Endpoint Privilege Manager could benefit from increased integration capabilities, a more consistent UI, and streamlined API management processes. Users seek simpler configurations and better performance support. Zscaler Zero Trust Exchange Platform could improve cost-effectiveness and transparency in its backend infrastructure. Expanding feature granularity and enhancing support responsiveness are also areas for potential improvement.
Ease of Deployment and Customer Service: CyberArk Endpoint Privilege Manager is versatile, supporting hybrid cloud, on-premises, and public cloud deployments, although users report inconsistent service quality and complex ticket submission processes. In contrast, Zscaler Zero Trust Exchange Platform is strong in scalability with its hybrid and multi-cloud support, yet it faces criticism for inconsistent customer service and high cost perceptions. Both solutions can afford improvements in customer service accessibility and efficiency.
Pricing and ROI: CyberArk Endpoint Privilege Manager is seen as costly, often appealing to larger enterprises with flexible budgets. It provides a strong ROI by preventing data breaches but may be too expensive for smaller businesses. Similarly, Zscaler Zero Trust Exchange Platform receives criticism for its higher costs, particularly in advanced licensing. While pricing fluctuates and is competitive, it often supports large-scale deployments, offering substantial ROI by enhancing security and reducing breach costs. Both require careful evaluation by smaller organizations due to their pricing structures.
