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Cybereason Endpoint Detection & Response vs ESET Endpoint Protection Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
1.0
Cybereason EDR boosts network visibility, reduces threat response time by 50%, and offers ROI in 12-24 months.
Sentiment score
6.3
ESET Endpoint Protection offers cost-effective, lightweight security, reducing recovery costs and enhancing protection despite unclear ROI measurement.
I saw the return on investment with ESET Endpoint Protection Platform within months.
Managing Director at Port-IT BV
 

Customer Service

Sentiment score
5.0
Cybereason's customer service is competent and knowledgeable, though escalations can cause delays, especially without partnership status.
Sentiment score
7.0
ESET's customer service is mostly praised for professionalism and support, with some regional areas needing improvement.
Nine is great actually since we have people available when we ask, and they know what they are talking about.
Security Delivery Analyst at a consultancy with 10,001+ employees
if you're a partner with them, they provide fairly good support through a concept called invest support.
Head of Research Development and Innovation at CSIR
They have great technical support.
Owner at Online IT
Normally, I cannot give a ten for support of all brands, as it is not always possible to get full support from companies.
Retired at BEMSIS INFORMATICS LTD.
 

Scalability Issues

Sentiment score
6.2
<p>Cybereason Endpoint Detection &amp; Response is highly scalable, effectively supporting large organizations with seamless expansion and flexible adaptation.</p>
Sentiment score
7.2
ESET Endpoint Protection is praised for scalability, though performance may vary in large setups and depends on hardware.
In terms of scalability, I can rate it eight or nine out of ten.
Retired at BEMSIS INFORMATICS LTD.
Their support is phenomenal, offering quick assistance.
Managing Director at Port-IT BV
Minimal system performance impact is very important when choosing endpoint protection solutions, and I believe ESET uses minimum hardware of the PC.
Owner at Online IT
 

Stability Issues

Sentiment score
5.5
Cybereason EDR is reliable with occasional upgrade issues, but improves system speed, and support resolves performance concerns.
Sentiment score
8.2
ESET Endpoint Protection Platform is stable and reliable, with high ratings, despite minor upgrade issues and occasional portal non-responsiveness.
We inform Cybereason about any issues, and they work on a new solution, either with an update or a custom fix in anticipation of the next update.
Security Delivery Analyst at a consultancy with 10,001+ employees
In terms of stability, I can rate it at nine out of ten.
Retired at BEMSIS INFORMATICS LTD.
Our experience with ESET Endpoint Protection Platform's centralized management console is mostly fine for managing security policies across endpoints.
Owner at Online IT
 

Room For Improvement

Cybereason needs better support, simpler deployment, and enhanced features, including automation, dashboard design, and compatibility improvements.
ESET Endpoint Protection needs improvements in deployment, performance, support, automation, integration, pricing, and advanced threat and ransomware protection.
A lightweight version of ESET might be beneficial as many of our clients have older CPUs and RAM.
Retired at BEMSIS INFORMATICS LTD.
Extensive APIs to easily integrate our own systems with the platform for user configuration via their company portal.
Managing Director at Port-IT BV
ESET Endpoint Protection Platform sometimes makes the computer run slower and takes backup, which affects system performance.
IT Manager at R K Khanna and Associates
 

Setup Cost

Cybereason offers a competitively priced, comprehensive EDR solution with potential cost benefits for experienced users in enterprises.
ESET Endpoint Protection is cost-effective for SMBs, though setup costs can be high; enterprise users pay $20-$30 annually per user.
The pricing of ESET Endpoint Protection Platform is a bit high compared to other competitors.
Retired at BEMSIS INFORMATICS LTD.
I would rate ESET Endpoint Protection Platform a five for pricing on a scale from 1 to 10, where 1 is cheap and 10 is expensive.
IT Manager at R K Khanna and Associates
 

Valuable Features

Cybereason EDR offers real-time threat visibility, automatic isolation, and extensive threat-hunting for efficient endpoint management and minimal false positives.
ESET Endpoint Protection ensures efficient, lightweight security with advanced tech, seamless integration, low performance impact, and reasonable pricing.
I can create groups of endpoints and define policies with multiple modules to activate or deactivate based on needs.
Security Delivery Analyst at a consultancy with 10,001+ employees
The most valuable feature is the cloud administration.
Owner at Online IT
Machine learning, especially through live detection, detects threats that are blocked based on reputation or sandbox detection.
Managing Director at Port-IT BV
The best feature of ESET Endpoint Protection Platform is that I get all the details about which user is using it, how much time they spend on websites, and all related information.
IT Manager at R K Khanna and Associates
 

Categories and Ranking

Cybereason Endpoint Detecti...
Ranking in Endpoint Protection Platform (EPP)
40th
Average Rating
7.8
Reviews Sentiment
5.6
Number of Reviews
22
Ranking in other categories
Endpoint Detection and Response (EDR) (30th)
ESET Endpoint Protection Pl...
Ranking in Endpoint Protection Platform (EPP)
15th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
103
Ranking in other categories
Advanced Threat Protection (ATP) (19th), Anti-Malware Tools (8th)
 

Mindshare comparison

As of February 2026, in the Endpoint Protection Platform (EPP) category, the mindshare of Cybereason Endpoint Detection & Response is 0.9%, down from 0.9% compared to the previous year. The mindshare of ESET Endpoint Protection Platform is 2.7%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
ESET Endpoint Protection Platform2.7%
Cybereason Endpoint Detection & Response0.9%
Other96.4%
Endpoint Protection Platform (EPP)
 

Featured Reviews

Ivan Burke - PeerSpot reviewer
Head of Research Development and Innovation at CSIR
Offers useful threat hunting and response capabilities but struggles to justify cost for smaller deployments
I mostly work with incident response, so I work with a bunch of them interchangeably, but mostly with the EDR components; I also get involved with some of the XDR components, especially for the cloud. Regarding analysis features, such as deep behavioral detection, I do use it sometimes; I usually don't use the automated version of it, as I prefer threat hunting directly, depending on if the season is available. I know some of them have pretty good analytics engines, but I tend to do the threat hunting on my own. I manage incident response for a bunch of companies, so some of them have Cybereason Endpoint Detection & Response integrated into Sentinel, some into Fortinet, and others into various tools. When considering cost-effectiveness, their pricing structure works such that if you're a large organization with more than a thousand endpoints to deploy to, then Cybereason Endpoint Detection & Response is worthwhile. But for anything less than 300, it's too expensive; obviously, the more you buy, the better the price, making it cheaper for you. Cybereason Endpoint Detection & Response best fits enterprise-level businesses such as huge corporations; however, we are in the process of removing it from many of our endpoint clients because it's not really showing enough value for them at the moment. We're trying to see how we can improve it with some of our clients, but at the moment, it's struggling compared to other EDR solutions that we have deployed. On a scale of one to ten, I rate Cybereason Endpoint Detection & Response a six.
MS
Owner at Online IT
Cloud-based protection has simplified daily client support and keeps threats under control
The problems that we are facing with policy adoption include slow adoption, as it takes more than five minutes to adopt policy on client computers. ESET Network Attack Protection sometimes helps in reducing network-level intrusions, but sometimes it prevents local devices on the network, which are well-known and good devices, from being recognized, treating them as a threat. So it requires more administration than usual. ESET could implement a good solution for remote support in ESET Endpoint Protection Platform for improvement in the future. Since you have the cloud console, ESET could have something similar to AnyDesk or TeamViewer, but from ESET.
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881,757 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
9%
Outsourcing Company
7%
Comms Service Provider
15%
Computer Software Company
10%
Manufacturing Company
8%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise4
Large Enterprise13
By reviewers
Company SizeCount
Small Business68
Midsize Enterprise18
Large Enterprise21
 

Questions from the Community

What is your primary use case for Cybereason Endpoint Detection & Response?
My main use case for Cybereason Endpoint Detection &amp; Response is mostly for incident response.
What needs improvement with Cybereason Endpoint Detection & Response?
When it comes to advanced threats, it sometimes helps me with finding them and hunting them down with threat detection capabilities; sometimes it's helpful, but sometimes it just drops more data on...
What advice do you have for others considering Cybereason Endpoint Detection & Response?
I mostly work with incident response, so I work with a bunch of them interchangeably, but mostly with the EDR components; I also get involved with some of the XDR components, especially for the clo...
What is your experience regarding pricing and costs for ESET LiveGuard Advanced?
I would rate ESET Endpoint Protection Platform a five for pricing on a scale from 1 to 10, where 1 is cheap and 10 is expensive.
What needs improvement with ESET LiveGuard Advanced?
The problems that we are facing with policy adoption include slow adoption, as it takes more than five minutes to adopt policy on client computers. ESET Network Attack Protection sometimes helps in...
What is your primary use case for ESET LiveGuard Advanced?
We are a company that provides IT support to clients, so we use ESET Endpoint Protection Platform every day. Currently, we are not partners because we have great local support from the company that...
 

Also Known As

Cybereason EDR, Cybereason Deep Detect & Respond
Smart Security, ESET PROTECT Advanced, ESET LiveGuard Advanced, ESET PROTECT Platform
 

Overview

 

Sample Customers

Lockheed Martin, Spark Capital, DocuSign, Softbank Capital
ERSTE Group Bank, Miller Solutions, Wesleyan University, The Hospital Center of Luxembourg, Deer Valley USD, SPAR, Industrial Federal Credit Union, Honda, City Hall of Palmela, Hays CISD, Lester B Pearson School Board
Find out what your peers are saying about Cybereason Endpoint Detection & Response vs. ESET Endpoint Protection Platform and other solutions. Updated: February 2026.
881,757 professionals have used our research since 2012.