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Dameware Remote Support vs SolarWinds Access Rights Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dameware Remote Support
Ranking in Active Directory Management
20th
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Remote Access (30th)
SolarWinds Access Rights Ma...
Ranking in Active Directory Management
9th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Active Directory Management category, the mindshare of Dameware Remote Support is 2.8%, up from 0.2% compared to the previous year. The mindshare of SolarWinds Access Rights Manager is 4.6%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Active Directory Management Mindshare Distribution
ProductMindshare (%)
SolarWinds Access Rights Manager4.6%
Dameware Remote Support2.8%
Other92.6%
Active Directory Management
 

Featured Reviews

it_user323577 - PeerSpot reviewer
Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees
We're able to see issues from the users' perspectives, but there are issues when connecting over VPN.
The ability to see issue from users perspective and installation of software. Worked well for awhile but issues with it connecting over VPN was a major drawback. We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send…
Rafal-Stas - PeerSpot reviewer
CEO at Greeneris Sp. z o.o.
Has good pricing options and is easy to manage and deploy
It's pretty easy to manage, and quite easy to deploy. It's easy to understand to work, and customers also tell us that there are a lot of options even too many sometimes for them. Sometimes the product is even too big for them at the beginning. The product also has a good payload with pricing. That's why the customers choose this solution. The price and the quality and options have a good ratio.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It was very easy to install."
"The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product."
"Using DameWare has made the troubleshooting process faster."
"It's pretty easy to manage, and quite easy to deploy."
"The solution can be used to audit the whole on-premises environment, including Active Directory, file servers, and other Microsoft services."
 

Cons

"SolarWinds has a great KB but many of the articles are lacking updated information and the keyword search is lacking if you don't have previous experience with the product and encounter issues."
"Worked well for awhile but issues with it connecting over VPN was a major drawback."
"The GUI could be improved because this GUI was invented ten years ago, and now we have a modern user interface. This GUI is a bit older than expected in this market."
"Configuring the solution with online services, like Microsoft Exchange Online, is difficult."
 

Pricing and Cost Advice

Information not available
"The pricing of the solution is fine. I rate the pricing a five out of ten."
"The pricing of the solution is fine. I rate the pricing a five out of ten."
report
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908,834 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
13%
Comms Service Provider
11%
Computer Software Company
10%
Consumer Goods Company
6%
Outsourcing Company
10%
Construction Company
9%
Performing Arts
9%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Also Known As

DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
SolarWinds ARM
 

Overview

 

Sample Customers

Illinois School District
Accenture, Emerson, Lockheed Martin, Nielsen, NTT
Find out what your peers are saying about Dameware Remote Support vs. SolarWinds Access Rights Manager and other solutions. Updated: June 2026.
908,834 professionals have used our research since 2012.