Datto Endpoint Detection and Response (EDR) vs Rapid7 InsightIDR comparison

Rapid7 InsightIDR and Datto Endpoint Detection and Response (EDR) compete in the endpoint detection and response market. Datto EDR appears to be a superior product due to its features, despite Rapid7 InsightIDR having more favorable pricing and support.

Features: Rapid7 InsightIDR users value its threat detection capabilities, integration with other security tools, and straightforward deployment. Datto EDR users highlight its advanced real-time monitoring, automated response features, and comprehensive reporting. The main difference is that Datto EDR offers more comprehensive automated response functionalities.

Room for Improvement: Rapid7 InsightIDR users suggest improvements in reporting capabilities, incident response speed, and overall threat intelligence integration. Datto EDR users indicate the need for enhanced scalability, usability, and a more intuitive user interface. Datto EDR appears to have scalability and usability challenges, while Rapid7 InsightIDR needs better reporting and faster incident response.

Ease of Deployment and Customer Service: Rapid7 InsightIDR is praised for its straightforward deployment process and effective customer support. Datto EDR is recognized for smooth deployment but has mixed reviews on customer service efficiency. Rapid7 InsightIDR excels in customer service, though both products offer easy deployment.

Pricing and ROI: Rapid7 InsightIDR is noted for its competitive pricing and solid return on investment. Datto EDR, although perceived as more expensive, is considered worth the investment due to its features. Rapid7 InsightIDR has a more favorable cost-benefit ratio, while Datto EDR's higher cost is justified by its advanced features.