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DeepSeek vs LivePerson comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DeepSeek
Ranking in AI-Powered Chatbots
4th
Average Rating
3.0
Reviews Sentiment
7.9
Number of Reviews
1
Ranking in other categories
Large Language Models (LLMs) (5th)
LivePerson
Ranking in AI-Powered Chatbots
11th
Average Rating
7.6
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the AI-Powered Chatbots category, the mindshare of DeepSeek is 2.9%, down from 8.2% compared to the previous year. The mindshare of LivePerson is 2.5%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI-Powered Chatbots Mindshare Distribution
ProductMindshare (%)
DeepSeek2.9%
LivePerson2.5%
Other94.6%
AI-Powered Chatbots
 

Featured Reviews

Malte Landwehr - PeerSpot reviewer
Vice President, Seo at idealo Internet GmbH
Experience frequent delays and privacy concerns with current research tool
I advise not to use the web interface or the mobile app. If you think you should use it, use the self-hosted version. I gave DeepSeek a rating of 3 out of 10 because the core product, when it works, is actually good. But so often it's not working that I just can't give it a higher score.
UK
Management Consultant at a tech services company with 501-1,000 employees
Along with functionalities like chat and web messaging, the tool also offers a great UI and good technical support
During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson. LivePerson couldn't handle the volume our company was getting. Right now, our company doesn't have any issues with LivePerson, but during peak times, LivePerson can improve themselves and be capable enough to support their agents. From the point of view of a customer support agent, the last time I checked LivePerson, our company's customers could not send videos through the platform. The inability of our company's customers to send videos through LivePerson could be related to something that the customers are working on in their IT environment. There is nothing that I can suggest any new features to be added to the solution right now.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"DeepSeek makes its reasoning traces public."
"The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable."
"For customer engagement, you can rely on LivePerson; LivePerson is the best tool for any company."
"LivePerson has been really useful for us. For example, there are several features, such as predefined content and rating information, that are more client-oriented."
"LivePerson's technical support team is good since they are quick to solve the issues we face with the platform in our company."
 

Cons

"The product is often extremely slow, and queries frequently fail due to system overload."
"During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson."
"In my current organization, we have faced the problem of not having very detailed instructions. For example, if you need to integrate this application with SSO, you need to enter some specific information. Unfortunately, we weren't able to find detailed instructions on what exactly needs to be entered in the specified fields."
"They need to upgrade its user interface."
"They should add an auto-correction tool. If we are writing the wrong word, it should show or type the right word that we want to convey to the customer. This feature is currently not available."
 

Pricing and Cost Advice

Information not available
"I am not aware of the pricing, but I have seen it not only being used in India. It is also being used in a lot of other countries such as the Philippines and Jamaica. So, I would assume that it is affordable."
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Top Industries

By visitors reading reviews
University
16%
Educational Organization
12%
Comms Service Provider
10%
Manufacturing Company
9%
Manufacturing Company
18%
Comms Service Provider
13%
Outsourcing Company
12%
Insurance Company
12%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What needs improvement with DeepSeek?
I have data privacy concerns. The product is often extremely slow, and queries frequently fail due to system overload. DeepSeek needs to improve in stability, uptime, speed, and ensuring the tool i...
What is your primary use case for DeepSeek?
I use DeepSeek ( /products/deepseek-reviews ) for conducting research on complex questions and performing reasoning on complex questions. There have been countless instances where I needed to find ...
What advice do you have for others considering DeepSeek?
I advise not to use the web interface or the mobile app. If you think you should use it, use the self-hosted version. I gave DeepSeek a rating of 3 out of 10 because the core product, when it works...
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Comparisons

 

Also Known As

No data available
LiveEngage
 

Overview

 

Sample Customers

Information Not Available
Backcountry, National Domestic Violence Hotline, Poder Comercial, PAC Web Hosting, Landings Credit Union, Rail Europe
Find out what your peers are saying about ServiceNow, Anthropic, Moveworks and others in AI-Powered Chatbots. Updated: October 2026.
920,769 professionals have used our research since 2012.