Device42 vs JIRA Service Management comparison

Device42 is a powerful asset management tool for inventory, asset discovery, and CMDB purposes. It can be deployed on-premises or on the cloud and is praised for its ease of use, coordination, and reasonable pricing. 

The tool's most valuable features include agentless discovery, service discovery, business application mapping, import/export for bulk operations, reporting, insights+, REST API abilities, auto-discovery, topology layout, and data center infrastructure management. Device42 has helped organizations provide visibility into on-premises infrastructure, aiding in asset management, automating IT problem-solving, and aiding in decision-making about resources.

Say Hello! to Automated Data Center Management

Say goodbye to spreadsheets and manual drawings which are, at best, inefficient and quickly outdated. Device42 auto-generates accurate infrastructure and inter-dependency diagrams making data center management faster, easier, and more accurate.

• Gain – Gain accurate infrastructure visibility — know what you have, where it’s located, how it’s connected, and who owns it.
• Beyond – Go beyond just the physical — gain visibility into blades, virtual machines, cloud instances, and the applications running on them.
• Support – Support and document the entire lifecycle from purchase order to retirement.
• Infrastructure – Device42’s comprehensive infrastructure management enables more informed decision making.

Know Exactly What is Running, and Where, with Deep Application Mapping

• Mapping – Powerful application mapping tools relate data from various sources.
• Related – Auto-discovered data is related with imported and input data.
• Components – Dependency flow diagrams relating application components are automatically generated.
• Visualize – IT managers can visualize the application’s different parts and interdependencies.
• Charts – Automatically-generated impact charts show the relationships between applications, hardware components, and facilities.

Transform IT Anarchy into IT Organization

Access real-time configuration data to understand where resources are and how those resources are being consumed. Support future capacity and growth planning.

• IP Address – Get the next available IP address (eliminate ping and pray).
• Capacity – Locate racks with enough space and power capacity to house new servers.
• Affected – Determine which users are affected by scheduled and unscheduled outages.
• Supported – Know if a server/OS is still supported, and where to find it.
• Accurate – Maintain accurate server-switch port connections.
• Manage – Accurately manage rack power and cooling capacities.
• Device – Know device interdependencies and their service relationships.

Efficiently Manage Growth and Consolidation with Powerful Capacity Planning Tools

• Rack – Find available rack capacity with heat maps colored by available units.
• Power – Ensure power availability at a glance with overlaid color bars.
• Find – Quickly find space, outlets, and power capacity for new equipment with “What-If” scenarios.
• Connections – Visually ensure all your machines are redundantly connected.
• Hardware – Easily identify any hardware without redundancy.
• View – View power consumption, temperature, and humidity over time.
• Data Center – Locate data center hot spots and eliminate problem areas.
• Reports – Comprehensive reporting includes abundant pre-configured reports or easily create your own.
• Change – Instantly report change history, contracts, rack space availability, and much more.
• Consolidate – Remove the guesswork — know if you have room to grow, or power and cooling capacity to consolidate.

Dramatically Reduce Data Entry

Increase data center staff productivity. By minimizing or eliminating redundant and low-value data entry, IT staff can spend more time on high-value business initiatives.

• Automatic – Device42's autodiscovery, import tools, and 3rd-party integrations do a vast majority of the hard work for you.
• API – All the documentation you could ever want on our open API is available at http://api.device42.com.
• Powerful – Device42’s open and powerful REST API is thoroughly documented, easy to use, and extremely powerful —enabling input and output of data to and from external sources with features like .XLS API imports.
• Better Place – Freedom from excessive data entry means you can focus on building the next cool thing and making the world a better place!

Enhance IT Service Management

Device42 integrates with many popular 3rd-party tools and imports from almost anywhere!

• Input – No need to input the same data into multiple systems!
• Information – Enhance the information in your ticketing system with data from Device42.
• ITSM App – Out-of-the-box integrations with popular ITSM applications such as JIRA, Confluence, ServiceNow, and Zendesk.
• Automation – Out-of-the-box integrations with automation platforms like Rundeck, Puppet, and Chef.
• CMDB Providers – Import data from other CMDB providers like Aperature, Microsoft SCCM, Solarwinds, OpenDCIM, Racktables, Rackmonkey
• Anywhere – Import from spreadsheets, Visio docs, and anywhere else you can get a .csv file.

Effectively Manage Asset Life Cycles

Make the most out of your budget. Track software and support entitlements, and full hardware asset lifecycles.

• Purchases – Record purchases.
• Lifecycle – Asset lifecycle tracking from the day of purchase to the day it’s retired.
• Contract – Associate a service contract with the actual asset it applies to.
• QR Code – Automatically generate a smartphone-readable QR code for physical inventory.
• Planning – Improve planning with accurate financial data for budgeting and auditing.
• Proactive – Proactively manage contracts and maintenance renewals with powerful reporting and renewal notices.
• Track Well – Track software licensing and ensure compliance.
• Eliminate – Eliminate waste and save money.

Resolve Technical Issues Faster

• Services – Improve your IT service delivery with accurate and actionable data.
• Flexible – Device42 will discover and correlate relationships between physical, logical, and virtual environments – providing a powerful tool for problem solving.
• Ticket Makes – Attaching the actual device to a ticket makes confusion about which device is being referenced a thing of the past.
• Locate Device – Locating the device has never been easier when it’s attached to a ticket; click the device and get all the relevant details from Device42.
• Emergency – The next time a data center emergency arises, save the day in style!

Centrally Manage Shared Accounts and Passwords

• Find – Take control of who has access to what systems
• Ensure – Ensure that data center teams have the information they need, when they need it
• Very Fast – Quickly map service accounts and secrets to devices and applications
• Powerful Control – Protect account and password information with granular access controls
• Locate – Track password views, expiration dates, and password changes
• Happiness – And yes…keep the auditors happy, happy, happy!

JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by:

1. Accelerating the flow of work between IT teams, development teams, and business teams

2. Empowering teams to deliver their service more quickly

3. Bringing visibility to their work

Built on JIRA, JIRA Service Management enables best practices across request, incident, problem, change, knowledge, asset, and configuration management so that teams can streamline collaboration between themselves. More than 30,000 customers of all sizes rely on JIRA Service Management to deliver service.

JIRA Service Management Features

JIRA Service Management has many valuable key features. Some of the most useful ones include:

• Request management: Allows businesses to manage work across teams with one platform so employees and customers get the help they need quickly.
  
• Problem management: To minimize the impact of incidents, this feature groups incidents, fast-tracks root cause analysis, and records workarounds.
  
• Change management: IT teams are empowered by richer contextual information around changes from software development tools. This helps them minimize risk and make better decisions.
  
• Asset management: Manage inventory efficiently, track lifecycles and ownership, and reduce costs.
  
• Configuration management: Attain visibility into the infrastructure that supports critical services and applications. Understand service dependencies to minimize risk.
  
• Incident management: The solution brings development and IT teams together to rapidly respond to, resolve, and learn from incidents.
  
• Knowledge management: While fostering team collaboration, the solution enables self-service, deflection of more requests, and management of knowledge articles.

JIRA Service Management Benefits

There are many benefits to implementing JIRA Service Management. Some of the biggest advantages the solution offers include:

• The solution empowers all teams across IT, development, and business with intuitive, flexible workflows.

• Work is made visible through the open and collaborative JIRA platform.
  
• Connect IT and development on a single platform to accelerate workflow.
  
• Gain significant ROI with competitive pricing on useful features.
  
• Benefit from faster time to value by implementing a full ITSM solution in just a few months.
  
• Lower total cost of ownership without expensive ongoing maintenance and upgrades.
  
• Enjoy a broad ecosystem of more than 4,000 best-in-class apps and integrations.

Reviews from Real Users

JIRA Service Management stands out among its competitors for a number of reasons. Some of these include its stability, its easy customization, and its seamless integration with other solutions. PeerSpot users take note of the advantages of these features in their reviews:

Abhishek S., a Program Lead at PureSoftware, writes of the solution, “You can scale the solution whether it is deployed to the cloud or the data center. While we might have up to 5,200 people using the solution, we do not require that many licenses, as only those dealing with the tickets are required to be licensed.”

Andrew B., a Technical Engineer at a consultancy firm, notes, “One of the valuable features is that an automatic response or action can be taken on tickets. We can have certain responses for tickets that contain keywords or are logged and tagged with certain labels.”