

Domo and Salesforce Einstein Analytics are both powerful BI tools competing in the analytics space. Domo appears to have the upper hand in user simplicity and extensive data connectivity, while Salesforce Einstein Analytics excels in advanced AI-driven analytics.
Features: Domo provides expansive data connectivity, making it easy for non-technical users to interact with the data. Its Magic ETL enables agile data manipulation, and customizable connectors facilitate diverse data integrations. Meanwhile, Salesforce Einstein Analytics offers robust analytics with superior AI integration for predictive insights, advanced visualization tools, and native cloud deployment for seamless user experiences.
Room for Improvement: Domo could benefit from enhanced visualization simplicity and better integration for multi-source data. Users also suggest broader customization options in its ETL tools. Salesforce Einstein Analytics could improve in user guidance for non-technical users and cost efficiency, as well as in adapting to regional needs for greater usability.
Ease of Deployment and Customer Service: Domo offers multiple deployment options, adding flexibility across environments, but user reviews on customer support are mixed, citing occasional delays. Salesforce Einstein Analytics, being cloud-based, allows for easy deployment though support quality varies, sometimes impacting the user experience.
Pricing and ROI: Domo's pricing is seen as high but justified by its rich features, despite being less affordable for smaller companies. Enterprises find a good return through efficiency improvements. Salesforce Einstein Analytics, also costly, provides valuable comprehensive features and streamlined operations, with the potential for enterprises to negotiate pricing for maximum benefits.
If you're actually using Domo at a very limited case and you're being charged $20,000, we've seen ROI there, but once it goes really high, you really need to check your metrics and check your profit.
No matter how complex the problem is, it can be taken care of by the support team.
They were quite professional and in around three to five working days, they had identified where they suspected there was an issue and I was able to fix it.
It's very easy to get technical support from Domo.
Tech support for Salesforce Einstein Analytics is generally good.
The fact that you're able to easily identify the pipelines or flows that have errors, and it notifies you when you're building a pipeline where you can run previews and tell where to fix issues, is helpful.
When fetching files larger than 100 MB from SFTP or any other portal, Domo becomes slow due to the heavy file size.
Everything comes under the same umbrella and it's pretty user-friendly.
In recent years, I haven't had such cases. It's quite stable and I don't have any reservations on its stability.
In terms of overall stability of the platform, it's very stable.
During that time, we faced issues from the project side as Domo was not visible in our portal.
There are certain glitches, especially when the modules are upgraded or when there is a source code update, causing the entire tool to go offline.
End users require a license to run their own reports and dashboards, which are fairly expensive.
Some technical aspects such as Beast Mode calculation could be improved in Domo, as it would provide more clarity and help in giving insights to clients or customer business team requirements.
One of the areas where we've had frustrations with Domo is the aesthetics. The aesthetics are quite limited compared to other BI tools such as Tableau and Power BI.
There are certain glitches, especially when the modules are upgraded or when there is a source code update, causing the entire tool to go offline.
There is a learning curve associated with Salesforce Einstein Analytics, particularly since users need to learn a new language.
Domo's pricing is high compared to other BI tools, and it is costly.
For long-time users, it can become expensive, but the trade-off is access to the entire platform instead of licensing different components separately.
They quoted approximately one dollar per KB.
A benefit is that the pricing is available online, ensuring there are no hidden costs.
In general, I would rate it as a little bit on the expensive side compared to other available options.
App Studio is valuable because it allows all the customization we needed; we can decode it, with the view and grid which are all I need, drill-downs, and everything can be done the way I need it.
None of the other tools provide the kind of support that enables chatting and working on the same item simultaneously.
Domo has positively impacted my organization by giving everyone the ability to see different data cards and make decisions quicker without relying on BI.
It allows for a personalized customer experience by providing insights.
Their machine learning model, which they have integrated, provides us with accurate data and creates projection maps.
| Product | Mindshare (%) |
|---|---|
| Domo | 2.4% |
| Salesforce Einstein Analytics | 1.1% |
| Other | 96.5% |

| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 13 |
| Large Enterprise | 20 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 4 |
| Large Enterprise | 12 |
Domo provides self-service BI, enabling users to generate reports without needing a data warehouse. Its cloud-based nature enhances accessibility and performance, while offering customizable dashboards for data-driven decision-making.
Domo stands out for its robust data integration, featuring Magic ETL to streamline processes. Its AI-driven insights, extensive data connectors, and collaboration tools promote secure sharing and analytical proficiency. Although users note room for improvement in visualization, pricing, and data integration, its capabilities in generating executive dashboards and unified analytics remain prominent. Performance and user experience enhancements are desired, including improved support for large data volumes and richer data transformation tools.
What are the key features of Domo?In industries like finance, marketing, project management, and retail, organizations use Domo for crafting executive dashboards, integrating data sources, and conducting advanced analytics. Its capabilities allow them to transform data into insightful dashboards, aiding in performance tracking and actionable insights.
Salesforce Einstein Analytics delivers intuitive predictive analysis and robust CRM integration, managing data effectively for real-time insights, enhancing decision-making, and enabling workflow efficiency through scalable, AI-driven capabilities.
Known for its intuitive interface, Salesforce Einstein Analytics excels in predictive analysis and integrates seamlessly with CRM platforms. This tool handles large volumes of data, creating interactive dashboards and providing real-time insights into business operations. Its AI-driven features enhance decision-making and workflow efficiency, offering personalization options and scaling capabilities. However, users note challenges with support, mobile accessibility, and data flow functionality. Deployment and coding complexity can complicate use, and mobile integration seems limited. Despite a high price, enhancements in transparency and data handling robustness, improved user interface customization, and greater regional adaptability would be beneficial.
What are the key features of Salesforce Einstein Analytics?Companies use Salesforce Einstein Analytics across industries for integrating platforms like Genesis and ServiceNow, building predictive models, and automating tasks. It is pivotal in creating dashboards from multiple data sources, syncing email communication, and gaining customer insights. By evaluating metrics and enhancing human capital management, it functions as an integrated platform for marketing and customer service, aiding in opportunity analysis and predicting deal closure likelihood.
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