Domo Reviews

Domo yielded varied results. Some organizations reported zero ROI or significant loss due to high expenses, while others saw over 300% return or substantial efficiency gains. Domo improved data awareness and business decision-making, automated repetitive tasks, and reduced staffing needs. ROI stemmed from predictive analysis, real-time data access, and enhanced employee productivity. Companies noted cultural changes, customer base growth, and cost savings. However, some questioned its value compared to other options.

Enterprise buyers considering Domo face a high pricing structure that varies based on organizational needs and can be expensive compared to competitors. Domo offers tiered pricing, including per-user licenses and yearly subscriptions. While initial setup and maintenance costs are substantial, flexibility in negotiation and comprehensive service offerings add value. Recommendations highlight contacting Domo directly for tailored pricing, considering the potential need for additional Professional Services and storage fees, with the consumption model presenting both flexibility and cost challenges.

• "The solution is expensive compared to one of its competitors."
• "The pricing differs from customer to customer, depending on the package."
• "I think it is reasonable."

Domo is mainly used for analytics in retail stores, employee performance, and as a business intelligence platform supporting data crunching, dashboard building, and reporting. Users apply it for automation, visualization, integrating data from sources like warehouses and spreadsheets, and tracking financial and marketing performance. It aids in decision-making, project management, and improving business processes by transforming and presenting data in a comprehensive and interactive manner.

Domo's customer service shows variability, with some users finding quick and helpful responses, while others face delays and inefficient ticket resolutions. Technical support receives generally positive views, praised for its responsiveness and quality. While the initial setup assistance is often great, some users report diminished support as Domo scaled. The gap between customer service and technical support is noted, yet many value Domo for knowledgeable staff and diverse support channels like forums and direct communication.

Domo's initial setup varies in complexity. While many users find it straightforward, especially with cloud-based features and extensive online resources, others experience challenges, particularly with API integrations and large deployments. Some highlight the ease of use for business users, noting quick deployment times, while others find it complex, requiring significant preparation and strategy. Support from Domo and existing IT knowledge can greatly influence the ease of the setup process.

Users note Domo scales impressively, handling significant data volumes without issues, though some mention storage limitations and performance decrease with excessive data. Many value Domo's adaptability across various business sizes, highlighting seamless user increases and integration capabilities. Concerns include limited data handling and slower processing of large files. Generally, Domo receives praise for being scalable and innovative but some users find room for improvement in handling large datasets and providing readily available tutorials.

Opinions on Domo's stability are mixed; many found it very stable with few issues, citing consistent uptime and reliability. Some encountered rare server disruptions or data refreshing problems, often related to external factors like internet quality or their own data handling. Others noted minor bugs during new feature releases, though fixes were generally quick. Most experiences highlight Domo's strong performance even with large data volumes. Issues from several years ago seem resolved now.