

Domo and Zoho Analytics compete in the business intelligence category. Domo seems to have the upper hand with its comprehensive ETL capabilities and user-friendly interface, making it well-suited for varied business needs.
Features: Domo excels with its comprehensive ETL capabilities, Magic ETL feature for simplifying complex data transformations, and flexible custom connector creation. Zoho Analytics offers automated pivot table creation, seamless integration with other Zoho products, and an intuitive report builder.
Room for Improvement: Domo users report issues with slow visualizations and limited chart options. There is also a need for improved real-time data integration and better dashboard customization. Zoho Analytics could enhance formula handling, expand API connections, and improve data visualization features.
Ease of Deployment and Customer Service: Domo provides diverse deployment options including on-premises, public, private, and hybrid clouds. Its technical support is appreciated but could benefit from faster response times. Zoho Analytics also offers comprehensive hosting options but receives criticism for inconsistent customer service in resolving data refresh issues and initial technical support.
Pricing and ROI: Domo is considered expensive but offers significant ROI, often justified by its comprehensive features. Its flexible pricing model accommodates different user needs. Zoho Analytics is seen as more cost-effective with competitive pricing plans, especially for smaller businesses, and delivers positive ROI through integration with other Zoho products.
If you're actually using Domo at a very limited case and you're being charged $20,000, we've seen ROI there, but once it goes really high, you really need to check your metrics and check your profit.
The integration with Zoho People is particularly important because I can access real-time data at any time, including what's happening in the last minute.
After incorporating Zoho Analytics, now all our decisions come from its reviews.
Any time I've integrated customer data using Zoho, I've received great feedback and referrals, and Zoho has gotten me referrals and more customers.
No matter how complex the problem is, it can be taken care of by the support team.
They were quite professional and in around three to five working days, they had identified where they suspected there was an issue and I was able to fix it.
It's very easy to get technical support from Domo.
The support team doesn't have full awareness of the system capabilities.
Zoho support provides assistance through live chat to guide us.
If you need help with any issue you face, you can directly call them.
The fact that you're able to easily identify the pipelines or flows that have errors, and it notifies you when you're building a pipeline where you can run previews and tell where to fix issues, is helpful.
When fetching files larger than 100 MB from SFTP or any other portal, Domo becomes slow due to the heavy file size.
Everything comes under the same umbrella and it's pretty user-friendly.
Zoho Analytics can easily adapt to our needs when they grow, and you don't need much knowledge to adapt it; even basic Excel knowledge is sufficient.
You can utilize URL features to redirect users to their records in Zoho CRM or Zoho Desk with just a click.
Zoho Analytics is scalable.
In recent years, I haven't had such cases. It's quite stable and I don't have any reservations on its stability.
In terms of overall stability of the platform, it's very stable.
During that time, we faced issues from the project side as Domo was not visible in our portal.
A major missing feature compared to Power BI is the ability to create multiple DAX measures or row-level context, which would be useful for showing custom profit and loss statements.
The stability and reliability of Zoho Analytics have been good over time.
The stability and reliability of the product is crucial for optimal performance.
End users require a license to run their own reports and dashboards, which are fairly expensive.
Some technical aspects such as Beast Mode calculation could be improved in Domo, as it would provide more clarity and help in giving insights to clients or customer business team requirements.
One of the areas where we've had frustrations with Domo is the aesthetics. The aesthetics are quite limited compared to other BI tools such as Tableau and Power BI.
The collaborative features of Zoho Analytics have faced one issue: they have tried to reduce the sync time with most Zoho applications, but even with CRM, the sync still takes one hour.
While Power BI uses Power Query, an intuitive and powerful tool that allows data manipulation in any way, Zoho Analytics has limitations.
Having to pay for 25 users when only 11 are needed creates an issue with the pricing structure.
Domo's pricing is high compared to other BI tools, and it is costly.
For long-time users, it can become expensive, but the trade-off is access to the entire platform instead of licensing different components separately.
They quoted approximately one dollar per KB.
The annual subscription cost of Zoho Analytics is equivalent to about half of the monthly cost of tools such as Tableau or Power BI.
The pricing for Zoho Analytics is actually cheaper than the competitors for the kind of service they provide.
App Studio is valuable because it allows all the customization we needed; we can decode it, with the view and grid which are all I need, drill-downs, and everything can be done the way I need it.
None of the other tools provide the kind of support that enables chatting and working on the same item simultaneously.
Domo has positively impacted my organization by giving everyone the ability to see different data cards and make decisions quicker without relying on BI.
The AI called Zia in Zoho Analytics is extremely useful. Whenever I build a chart or dashboard, I can generate a summary of insights using this AI tool, which is very convenient for both leadership and manager level teams to understand the data concepts.
The best feature is that in the same tool, we can use SQL and business intelligence capabilities.
Regarding integration capabilities, I have found Zoho Analytics' 100+ integrations very effective in consolidating data from various sources.
| Product | Mindshare (%) |
|---|---|
| Domo | 6.0% |
| Zoho Analytics | 2.3% |
| Other | 91.7% |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 13 |
| Large Enterprise | 20 |
| Company Size | Count |
|---|---|
| Small Business | 29 |
| Midsize Enterprise | 4 |
| Large Enterprise | 4 |
Domo provides self-service BI, enabling users to generate reports without needing a data warehouse. Its cloud-based nature enhances accessibility and performance, while offering customizable dashboards for data-driven decision-making.
Domo stands out for its robust data integration, featuring Magic ETL to streamline processes. Its AI-driven insights, extensive data connectors, and collaboration tools promote secure sharing and analytical proficiency. Although users note room for improvement in visualization, pricing, and data integration, its capabilities in generating executive dashboards and unified analytics remain prominent. Performance and user experience enhancements are desired, including improved support for large data volumes and richer data transformation tools.
What are the key features of Domo?In industries like finance, marketing, project management, and retail, organizations use Domo for crafting executive dashboards, integrating data sources, and conducting advanced analytics. Its capabilities allow them to transform data into insightful dashboards, aiding in performance tracking and actionable insights.
Zoho Analytics provides a robust platform for data visualization and analysis, integrating seamlessly with Zoho applications and external APIs to facilitate efficient data management and reporting.
Zoho Analytics stands out with its intuitive web-based interface that simplifies creating graphs, pivot tables, and interactive dashboards. It empowers businesses with powerful AI features like Zia, supporting over 100 data connectors for comprehensive analytics. The platform enhances decision-making through predictive analysis and automation, promoting efficient teamwork and data management. While it excels in many areas, users note some limitations in data visualization and report customization, complexity in query language, and the need for better support and improved external data connectivity. Enhancements in these areas could further elevate its functionality and user satisfaction.
What features set Zoho Analytics apart?In financial, sales, and CRM analytics, Zoho Analytics is utilized for process improvement by consolidating data from sources like Zoho CRM, People, and SalesIQ. It aids organizations in forecasting, monitoring trends, optimizing operations, and analyzing HR data. Companies benefit from its ability to present real-time reports and visualizations, supporting informed business activities.
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