DX Unified Infrastructure Management and New Relic are two monitoring solutions used by tech companies to enhance their IT infrastructure. New Relic seems to have an edge due to its superior analytics and real-time insights.
Features: DX Unified Infrastructure Management offers extensive monitoring capabilities, integration options, and solid user support. New Relic provides detailed analytics, real-time insights, and strong customer support. Users find New Relic's analytics particularly valuable for extracting insights.
Room for Improvement: DX Unified Infrastructure Management needs a more intuitive interface, better documentation, and simplified usage. New Relic could improve by reducing data latency, offering more affordable pricing tiers, and enhancing cost-effectiveness.
Ease of Deployment and Customer Service: DX Unified Infrastructure Management has mixed reviews on deployment ease, but its customer service is generally favorable. New Relic is noted for easier deployment and strong customer service support.
Pricing and ROI: DX Unified Infrastructure Management is viewed as offering good ROI with balanced setup costs. New Relic, though more expensive, is considered worth the investment due to its advanced features.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
Improving direct support for end customers, similar to Microsoft’s model, would be beneficial.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
They are very polite and helped him out.
The solution helps with capacity management, enabling us to determine when we need to scale up the network.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
New Relic's scalability is good based on my experience, and it can handle my organization's needs as they grow.
New Relic lags sometimes.
New Relic is stable based on my experience, as I have not seen any problems with the UI.
Better support and more accessible resources are crucial.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
The pricing of DX Unified Infrastructure Management is high and often a concern for customers.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
DX Unified Infrastructure Management offers visibility into network activities, integration capacity, and enhances monitoring at the core and application levels.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
| Product | Market Share (%) |
|---|---|
| New Relic | 9.0% |
| DX Unified Infrastructure Management | 1.5% |
| Other | 89.5% |
| Company Size | Count |
|---|---|
| Small Business | 29 |
| Midsize Enterprise | 20 |
| Large Enterprise | 80 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 71 |
DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.
Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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