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Dynatrace vs Sumo Logic Observability comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Dynatrace improved efficiency with tool consolidation, automation, and comprehensive features, despite higher costs, enhancing performance tracking and insights.
Sentiment score
7.0
Sumo Logic Observability improved operational efficiency, reduced downtime, and provided better issue resolution, visibility, stability, and proactive IT management.
ROI is hard to specify; however, incidents like impending ransomware attacks highlight its value, though those are exceptional events.
 

Customer Service

Sentiment score
7.1
Dynatrace's support is generally effective and proactive, though some users experience occasional slowdowns and delayed responsiveness.
Sentiment score
7.8
Sumo Logic Observability's customer service is highly rated, with quick responses and helpful support, particularly for advanced and OpenTelemetry issues.
Their support is very fast and effective.
They have a good reputation, and the support is commendable.
For Dynatrace tech support, we have a dedicated team here, which is easily reachable.
 

Scalability Issues

Sentiment score
7.3
Dynatrace excels in scalability, efficiently managing large-scale environments, with users rating its capability nine out of ten.
Sentiment score
7.3
Sumo Logic Observability scales efficiently for diverse users, handling peak records with ease, supported by Fluent Bit and OpenTelemetry.
If it's an enterprise, increasing the number of instances doesn’t pose problems.
 

Stability Issues

Sentiment score
7.6
Dynatrace is praised for high stability and reliability, with frequent updates and strong SaaS performance minimizing downtime.
Sentiment score
8.8
Sumo Logic Observability is highly reliable, with users experiencing no issues and rating its reliability a perfect ten for enterprises.
There have been no stability issues with Dynatrace.
Generally, all are stable at ninety-nine point nine nine percent, but if the underlying infrastructure is not deployed correctly, stability may be problematic.
 

Room For Improvement

Dynatrace needs UI improvements, user-friendliness, better alerts, streamlined integration, and enhanced reporting for improved user experience and support.
The system requires efficiency improvements in data usage, cost management, enrichment, search interface, query speed, and pre-built dashboards.
The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.
I'm specifically looking at AIOps and how we can monitor AIOps-related things, considering we have LLMs and all that stuff.
Dynatrace stands out when making comparisons with other tools.
 

Setup Cost

Dynatrace pricing is high but offers value with robust features, although licensing complexity influences total cost significantly.
<p>Sumo Logic Observability provides flexible, competitive pricing for enterprises, but additional costs may apply for advanced features and high data volumes.</p>
Dynatrace is known to be costly, which delayed its integration into our system.
If I would ask you to rate price from 1 to 10, where 1 is cheap and 10 is expensive, how many points would you give to it?
 

Valuable Features

Dynatrace offers detailed monitoring with AI-driven insights, customizable dashboards, and seamless integration, enhancing incident response and performance analysis.
Sumo Logic Observability offers real-time alerting, apps, team collaboration, easy integration, and a flexible query language, boosting incident resolution.
The integration with Power BI for generating detailed reports is a standout feature.
I find the classic service analysis, service analysis, distribution tracing, and the technology stack that it shows most valuable about Dynatrace, along with the Scape View.
Graduation features offered by Dynatrace provide a single view and can connect with many other monitoring systems.
 

Categories and Ranking

Dynatrace
Ranking in Application Performance Monitoring (APM) and Observability
2nd
Ranking in AIOps
3rd
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
349
Ranking in other categories
Log Management (11th), Mobile APM (2nd), Container Monitoring (2nd)
Sumo Logic Observability
Ranking in Application Performance Monitoring (APM) and Observability
23rd
Ranking in AIOps
11th
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
6
Ranking in other categories
Cloud Monitoring Software (17th)
 

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Dynatrace is 10.2%, down from 12.6% compared to the previous year. The mindshare of Sumo Logic Observability is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Anand_Kumar - PeerSpot reviewer
Provides a comprehensive view by integrating with other monitoring systems
There may be an issue since there are many tools like Splunk involved in network monitoring. From an IP perspective, Dynatrace is performing well. If they want to develop in network monitoring, they can, as it's part of their product line. It's not rocketry, so they can accomplish it. If I, as an SI, look at it from an enterprise perspective, considering the cost from the client, I prefer not to go with multiple systems, as they don't provide a complete 360-degree view. They need to improve on claims about being an enterprise system. The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.
Shamshir Nangla - PeerSpot reviewer
Getting up and running is easy, even for a newbie but management of searches definitely needs improvement
Operational effectiveness with regards to when there's an issue, when there's a reactive issue, people are able to, or as well as proactively, actually, because we use their PagerDuty integrations. We use queries in Sumo Logic to trigger alerts based on logging. That allows us to proactively identify issues as they're happening. With those same alerts, obviously, with that platform, you can use it to reactively start looking at troubleshooting issues as they're happening right then and there or incidents. So it's been very, very good for alerting and for troubleshooting issues. For predicting issues before they happen, it is not very good. They have a feature called anomaly detection, but I think it's quite premature compared to other stuff out there. So it's good for alerts and for troubleshooting operational effectiveness. When your operations are down or segregated, it's perfect because it will help you diagnose the issues.
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
10%
Manufacturing Company
9%
Government
7%
Computer Software Company
14%
Financial Services Firm
13%
Manufacturing Company
8%
Transportation Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with Sumo Logic Observability?
The speed of queries could be improved. When using more advanced functions, especially with large datasets like the 90-day log retention we had, queries could be slow, sometimes taking up to five m...
What is your primary use case for Sumo Logic Observability?
We used it for log observability – log aggregation specifically.
 

Overview

 

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
Information Not Available
Find out what your peers are saying about Dynatrace vs. Sumo Logic Observability and other solutions. Updated: July 2025.
865,164 professionals have used our research since 2012.