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Splunk Observability Cloud vs Sumo Logic Observability comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
Organizations saw improved visibility, productivity, and efficiency, with reduced downtime and costs using Splunk Observability Cloud, enhancing KPIs.
Sentiment score
7.0
Sumo Logic Observability improved operational efficiency, reduced downtime, and provided better issue resolution, visibility, stability, and proactive IT management.
Anyone working in front-end management should recognize the market price to see the true value of end-user monitoring.
Using Splunk has saved my organization about 30% of our budget compared to using multiple different monitoring products.
 

Customer Service

Sentiment score
7.1
Splunk Observability Cloud support is generally responsive but can be slow, with improvement needed, especially in the APAC region.
Sentiment score
7.8
Sumo Logic Observability's customer service is highly rated, with quick responses and helpful support, particularly for advanced and OpenTelemetry issues.
Support from Splunk is not very helpful because Splunk doesn't have a dedicated APM; they only have one APM engineer in Korea.
Problem resolution typically takes between two and five days, which isn't very helpful.
If any issues arise, we can raise a vendor case, and resolutions are provided in a timely and accurate manner.
 

Scalability Issues

Sentiment score
7.8
Splunk Observability Cloud is scalable and flexible but can be costly, with challenges in data ingestion and implementation.
Sentiment score
7.3
Sumo Logic Observability scales efficiently for diverse users, handling peak records with ease, supported by Fluent Bit and OpenTelemetry.
We've used the solution across more than 250 people, including engineers.
I would rate its scalability a nine out of ten.
The issue is mainly about pricing because if they want to monitor more, it costs money.
 

Stability Issues

Sentiment score
8.0
Splunk Observability Cloud is highly stable, rated 8-10/10 for reliability, with minor issues usually from user configurations.
Sentiment score
8.8
Sumo Logic Observability is highly reliable, with users experiencing no issues and rating its reliability a perfect ten for enterprises.
I would rate its stability a nine out of ten.
Unlike NetScout or regular agents for APM, RUM has many problems during the POC phase because customer environments vary widely.
We rarely have problems accessing the dashboard or the page.
 

Room For Improvement

Splunk Observability Cloud requires improved integration, scalability, cost-effectiveness, ease of use, monitoring features, customization, and enhanced customer support.
The system requires efficiency improvements in data usage, cost management, enrichment, search interface, query speed, and pre-built dashboards.
Customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and process terms.
Improvements in dashboard configuration, customization, and artificial intelligence functionalities are desired.
There is room for improvement in the alerting system, which is complicated and has less documentation available.
 

Setup Cost

Splunk Observability Cloud offers advanced features but can become costly as data volume and infrastructure needs grow.
<p>Sumo Logic Observability provides flexible, competitive pricing for enterprises, but additional costs may apply for advanced features and high data volumes.</p>
Splunk is a bit expensive since it charges based on the indexing rate of data.
Splunk Observability Cloud is expensive.
It appears to be expensive compared to competitors.
 

Valuable Features

Splunk Observability Cloud offers seamless data integration, real-time insights, and efficient monitoring, enhancing performance visibility across diverse environments.
Sumo Logic Observability offers real-time alerting, apps, team collaboration, easy integration, and a flexible query language, boosting incident resolution.
Saving time with automation can save us weeks. It's improving our resilience.
Splunk provides advanced notifications of roadblocks in the application, which helps us to improve and avoid impacts during high-volume days.
It offers unified visibility for logs, metrics, and traces.
 

Categories and Ranking

Splunk Observability Cloud
Ranking in Application Performance Monitoring (APM) and Observability
8th
Ranking in Cloud Monitoring Software
7th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Network Monitoring Software (6th), IT Infrastructure Monitoring (7th), Container Management (6th), Digital Experience Monitoring (DEM) (2nd)
Sumo Logic Observability
Ranking in Application Performance Monitoring (APM) and Observability
23rd
Ranking in Cloud Monitoring Software
17th
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
6
Ranking in other categories
AIOps (11th)
 

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk Observability Cloud is 2.0%, up from 0.9% compared to the previous year. The mindshare of Sumo Logic Observability is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Lakshmi Padaga - PeerSpot reviewer
Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection
Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.
Shamshir Nangla - PeerSpot reviewer
Getting up and running is easy, even for a newbie but management of searches definitely needs improvement
Operational effectiveness with regards to when there's an issue, when there's a reactive issue, people are able to, or as well as proactively, actually, because we use their PagerDuty integrations. We use queries in Sumo Logic to trigger alerts based on logging. That allows us to proactively identify issues as they're happening. With those same alerts, obviously, with that platform, you can use it to reactively start looking at troubleshooting issues as they're happening right then and there or incidents. So it's been very, very good for alerting and for troubleshooting issues. For predicting issues before they happen, it is not very good. They have a feature called anomaly detection, but I think it's quite premature compared to other stuff out there. So it's good for alerts and for troubleshooting operational effectiveness. When your operations are down or segregated, it's perfect because it will help you diagnose the issues.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
14%
Government
7%
Manufacturing Company
7%
Computer Software Company
14%
Financial Services Firm
13%
Manufacturing Company
8%
Transportation Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about SignalFx?
The most valuable feature is dashboard creation.
What needs improvement with SignalFx?
Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...
What is your primary use case for SignalFx?
The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...
What needs improvement with Sumo Logic Observability?
The speed of queries could be improved. When using more advanced functions, especially with large datasets like the 90-day log retention we had, queries could be slow, sometimes taking up to five m...
What is your primary use case for Sumo Logic Observability?
We used it for log observability – log aggregation specifically.
 

Also Known As

Splunk Infrastructure Monitoring, Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring
No data available
 

Overview

 

Sample Customers

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara
Information Not Available
Find out what your peers are saying about Splunk Observability Cloud vs. Sumo Logic Observability and other solutions. Updated: August 2025.
865,295 professionals have used our research since 2012.