Both eG Enterprise and New Relic are popular choices for IT monitoring and management. While users are generally happy with the overall features and support of New Relic, eG Enterprise often stands out for its ease of deployment and customer service, making it a compelling option despite pricing.
Features: eG Enterprise offers comprehensive monitoring capabilities, covering a range of platforms and technologies. Users appreciate its depth in analytics and reporting. New Relic focuses on real-time monitoring and provides extensive integrations, making it valuable for diverse IT environments. The primary difference lies in eG Enterprise's stronger focus on analytics versus New Relic's integration capabilities.
Room for Improvement: Users of eG Enterprise often highlight the need for improved documentation and a more intuitive setup process. New Relic users desire better cost efficiency and enhancements in certain advanced features. The main distinction is that eG Enterprise needs better user guidance, while New Relic could benefit from cost optimization.
Ease of Deployment and Customer Service: eG Enterprise is praised for its relatively straightforward deployment process and responsive customer service team, ensuring users get timely support. New Relic also offers a robust deployment model but sometimes falls short in providing quick, effective support. The difference is evident in eG Enterprise's superior customer service and simpler deployment.
Pricing and ROI: eG Enterprise typically involves higher initial setup costs but delivers significant ROI through its comprehensive features and reliable support. New Relic, while perceived as more expensive over time due to its pricing model, offers excellent value through its advanced features and integration capabilities. The primary difference is that eG Enterprise presents a more substantial up-front investment, contrasted by New Relic's potentially higher long-term costs.
| Product | Market Share (%) |
|---|---|
| New Relic | 4.0% |
| eG Enterprise | 0.7% |
| Other | 95.3% |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 1 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 76 |
eG Enterprise is a comprehensive performance monitoring tool that monitors applications, infrastructure, and networks. eG Enterprise offers a complete performance management solution that delivers diagnosis and automated IT auditing, and offers extensive reporting to test application latencies, storage hotspots, network failures, server incompetencies, bottlenecks, user experience (UX) concerns, and more.
eG Enterprise monitors an organization’s total IT ecosystem and applications throughout every layer and all tiers and will take a deep dive to discover where a problem began, faster than any other solution. eG Enterprise is a complete solution that thoroughly monitors the end-user relationship for just about every IT deployment available, such as cloud-based microservices applications, enterprise applications, on-premise monolithic applications, and digital workspaces.
eG Enterprise is a flexible solution and can be deployed in various circumstances, wherever the digital experience of the user needs to be managed and IT infrastructures and applications need to be monitored. eG Enterprise is effective from legacy on-premise deployments to the most cloud-centric ecosystem in the marketplace today.
eG Enterprise Features
Reviews from Real Users
“The product makes data collection easy. It's simple to set up. The algorithm is the most valuable aspect of the solution. In a few minutes after the installations, we can get insights from my technical environment. After a few minutes, I can get some valuable insights to make decisions.” - Anderson L., LatAm Presales Analyst at CLM
“Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities.” - A PeerSpot user who is a Consultant at a tech services company
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
