I would rate their technical support for eG Enterprise probably as the best I've ever dealt with.
eG Enterprise delivers exceptional support and customer service, offering comprehensive infrastructure monitoring from a single console for significant value and cost savings. It excels in Citrix environment monitoring, enhanced by AI-driven automation for superior data gathering and efficient real-time diagnostics. However, it requires improved alarm console, networking monitoring, dashboard customization, and containerized platform support, with high licensing costs compared to competitors like Dynatrace.
