eG Enterprise and ThousandEyes compete in the IT infrastructure monitoring category. ThousandEyes seems to have the upper hand due to its exceptional network visibility and application visibility in cloud environments.
Features: eG Enterprise provides comprehensive monitoring with a single console for all infrastructure elements, the ability to identify root causes directly from alerts, and rapid deployment of monitoring tests. ThousandEyes specializes in network visibility with a path analyzer, extensive monitoring of cloud providers and ISPs, and application visibility that provides detailed insights into network paths.
Room for Improvement: eG Enterprise could enhance UI usability, improve dashboard customization and licensing costs, and expand integration capabilities for modern services. ThousandEyes could benefit from greater customization, improved application-level monitoring, and better integration with Cisco products.
Ease of Deployment and Customer Service: Both eG and ThousandEyes offer robust on-premises solutions, while ThousandEyes additionally supports hybrid cloud deployments. eG Enterprise is known for responsive technical support with a deep understanding of user environments, although sometimes hindered by reliance on their Indian tech base. ThousandEyes is acknowledged for efficient customer service with prompt follow-ups.
Pricing and ROI: eG Enterprise is viewed as cost-effective with significant ROI in terms of reduced service requests and operational cost savings, offering flexible licensing options yet showing a preference for subscription plans. ThousandEyes operates as a premium product with pricing models based on flow processing, which may add complexity but suggests potential ROI through operational efficiencies, especially for larger enterprises.
| Product | Market Share (%) |
|---|---|
| ThousandEyes | 2.1% |
| eG Enterprise | 0.6% |
| Other | 97.3% |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 1 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 3 |
| Large Enterprise | 12 |
eG Enterprise is a comprehensive performance monitoring tool that monitors applications, infrastructure, and networks. eG Enterprise offers a complete performance management solution that delivers diagnosis and automated IT auditing, and offers extensive reporting to test application latencies, storage hotspots, network failures, server incompetencies, bottlenecks, user experience (UX) concerns, and more.
eG Enterprise monitors an organization’s total IT ecosystem and applications throughout every layer and all tiers and will take a deep dive to discover where a problem began, faster than any other solution. eG Enterprise is a complete solution that thoroughly monitors the end-user relationship for just about every IT deployment available, such as cloud-based microservices applications, enterprise applications, on-premise monolithic applications, and digital workspaces.
eG Enterprise is a flexible solution and can be deployed in various circumstances, wherever the digital experience of the user needs to be managed and IT infrastructures and applications need to be monitored. eG Enterprise is effective from legacy on-premise deployments to the most cloud-centric ecosystem in the marketplace today.
eG Enterprise Features
Reviews from Real Users
“The product makes data collection easy. It's simple to set up. The algorithm is the most valuable aspect of the solution. In a few minutes after the installations, we can get insights from my technical environment. After a few minutes, I can get some valuable insights to make decisions.” - Anderson L., LatAm Presales Analyst at CLM
“Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities.” - A PeerSpot user who is a Consultant at a tech services company
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
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