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Elastic Observability vs NetCrunch comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Elastic Observability
Ranking in IT Infrastructure Monitoring
15th
Ranking in Log Management
16th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
29
Ranking in other categories
Application Performance Monitoring (APM) and Observability (11th), Container Monitoring (6th), Cloud Monitoring Software (11th)
NetCrunch
Ranking in IT Infrastructure Monitoring
61st
Ranking in Log Management
52nd
Average Rating
8.0
Number of Reviews
3
Ranking in other categories
Network Monitoring Software (77th), Server Monitoring (27th)
 

Mindshare comparison

As of June 2026, in the IT Infrastructure Monitoring category, the mindshare of Elastic Observability is 1.3%, down from 3.6% compared to the previous year. The mindshare of NetCrunch is 0.8%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
Elastic Observability1.3%
NetCrunch0.8%
Other97.9%
IT Infrastructure Monitoring
 

Featured Reviews

Mohammed-Abdelalim - PeerSpot reviewer
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
Has provided powerful customization for unique monitoring needs but needs more out-of-the-box capabilities
In my opinion, the best features of Elastic Observability are their flexibility to integrate with other existing systems and the ability to build a unified monitoring tool that can integrate with existing ones and end-to-end user journeys which require a lot of customizations. The greatest feature in Elastic is the ability to customize. This is similar to my comments about customizable dashboards in Elastic because it's visible to the analyst. However, it's very great. Customizing these dashboards can meet the customer's specific use cases and specific stories that they have in their environment, their special environment that doesn't look like other environments. The dashboarding in Elastic is highly customizable to the level of logos. If the customer wants his company logo in the dashboard, it can be done.
it_user1038504 - PeerSpot reviewer
Senior Systems Administrator, Technical Lead at Connectivity Wireless
A network monitoring platform with a useful reporting feature, but permission-based options could be better
The initial setup is fairly easy. Most of it's wizard-based. You don't have to be a rocket scientist to set it up. But if you don't know certain things related to protocols and everything else, it might be difficult. If you know how SNMP works, it'll be fairly simple to set up.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"In addition to the fact that we are more proactive in the detection of incident before they occur, we can on one click see the request path from the customer to the backend."
"I think Elastic Observability is already in very good shape."
"I have built a mini business intelligence system based on Elastic Observability."
"The customizable dashboards in Elastic Observability allow us to group relevant data to specific aspects of our solution, giving us around 20 interlinked dashboards which provide an overview, and if one aspect shows weird behavior, we can focus on that specific aspect of our software with a dedicated dashboard."
"Elastic Observability is highly stable; we ingested nearly 170 million records in the system and we have tested it, and you get your reports and dashboards within a few seconds, so it doesn't take much time."
"The solution allows us to track performance via metrics and we're able to see where latency is happening."
"The ability to ensure that the data is searchable and maintainable is highly valuable for our purposes."
"The architecture and system's stability are simple."
"The setup is very intuitive and quick - it all just took a few minutes we were done."
"Reporting on NetCrunch is pretty good; it's very similar to SolarWinds, just with a different interface, and the majority of everything there was beneficial."
 

Cons

"Elastic Observability’s price could be improved."
"More web features could be added to the product."
"Elastic Observability is difficult to use. There are only three options for customization but this can be difficult for our use case. We do not have other options to choose the metrics shown, such as CPU or memory usage."
"The only challenging aspect for new users is often writing the query language."
"When I go to the portal, I do not see many insights on the endpoints or where there could be latencies."
"In the future, Elastic APM needs a portfolio iTool. They can provide an easy way to develop the custom UI for Kibana."
"There could be more low-code features included in the product."
"Elastic Observability is reactive rather than proactive. It should act as an ITSM tool and be able to create tickets and alerts on Jira."
"I didn't care for the role-based, permission-based options, which were not the best."
"Our network is made up of a lot of Cisco devices, and it needs improvements."
 

Pricing and Cost Advice

"Elastic Observability's pricing could be better for small-scale users."
"The price of Elastic Observability is expensive."
"There are two types: cloud and SaaS. They charge based on data ingestion, ingest rate, hard retention, and warm retention. I believe it costs around $25,000 annually to ingest 30GB of data daily. That is the SaaS version. There is also a self-managed license where the customer manages their own infrastructure on-prem. In such cases, there are three license tiers that respectively cost $5,000 annually per node, $7,000 per node, and $12,500 per node."
"The product’s pricing needs improvement."
"Pricing is one of those situations where the more you use it, the more you pay."
"We have been using the open-source version."
"One needs to pay for the licenses, and it is an annual subscription model right now."
"We will buy a premium license after POC."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
11%
Government
7%
Manufacturing Company
7%
Construction Company
24%
Comms Service Provider
12%
Manufacturing Company
7%
Agriculture
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise16
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Elastic Observability?
The problem is their licensing model, which is a bit confusing. Many customers struggle to understand their total cost of ownership because Elastic licensing is not dependent on easy, quantifiable ...
What needs improvement with Elastic Observability?
After careful consideration about areas for improvement in Elastic Observability, aspects such as pricing, customization, implementation, and scalability could be improved. As a user of the system,...
What is your primary use case for Elastic Observability?
My use case for Elastic Observability is observability, as we upload our customers' data, including logs, and when there is an issue, we can analyze what went wrong.
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Overview

 

Sample Customers

PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank
manufacturing, banking, utilities, energy, universities, healthcare institutions, school districts, military and police entities, non-profit organizations, 
Find out what your peers are saying about Elastic Observability vs. NetCrunch and other solutions. Updated: June 2026.
900,747 professionals have used our research since 2012.