Elastic Observability vs Netreo comparison

Elastic and BMC Helix are both solutions in the IT Infrastructure Monitoring category. Elastic is ranked #15 with an average rating of 8.8, while BMC Helix is ranked #57. Elastic holds a 1.7% mindshare in IM, compared to BMC Helix’s 0.8% mindshare. Additionally, 88% of Elastic users are willing to recommend the solution, compared to 100% of BMC Helix users who would recommend it.

Elastic Observability

Read 29 Elastic Observability reviews

8,483 Views
3,393 Comparison Views

88% willing to recommend

Netreo

Read 1 Netreo review

966 Views
773 Comparison Views

100% willing to recommend

Elastic Observability

Netreo

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Executive Summary

We performed a comparison between Elastic Observability and Netreo based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring.

To learn more, read our detailed IT Infrastructure Monitoring Report (Updated: January 2026).

Buyer's Guide

IT Infrastructure Monitoring

January 2026

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Helped 881,733 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Elastic Observability

Ranking in IT Infrastructure Monitoring

15th

Ranking in Cloud Monitoring Software

10th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (10th), Log Management (16th), Container Monitoring (5th)

Netreo

Ranking in IT Infrastructure Monitoring

57th

Ranking in Cloud Monitoring Software

42nd

Average Rating

7.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2026, in the IT Infrastructure Monitoring category, the mindshare of Elastic Observability is 1.7%, down from 4.4% compared to the previous year. The mindshare of Netreo is 0.8%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
Elastic Observability	1.7%
Netreo	0.8%
Other	97.5%

IT Infrastructure Monitoring

Featured Reviews

Mohammed-Abdelalim

Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.

Has provided powerful customization for unique monitoring needs but needs more out-of-the-box capabilities

In my opinion, the best features of Elastic Observability are their flexibility to integrate with other existing systems and the ability to build a unified monitoring tool that can integrate with existing ones and end-to-end user journeys which require a lot of customizations. The greatest feature in Elastic is the ability to customize. This is similar to my comments about customizable dashboards in Elastic because it's visible to the analyst. However, it's very great. Customizing these dashboards can meet the customer's specific use cases and specific stories that they have in their environment, their special environment that doesn't look like other environments. The dashboarding in Elastic is highly customizable to the level of logos. If the customer wants his company logo in the dashboard, it can be done.

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reviewer1803231

Engineer at a legal firm with 201-500 employees

Provides a stable solution but would improve by developing an all-in-one-solution

The advice I would give to anyone looking at implementing Netreo into their organization would be to do your market research and evaluate the product, do not just choose it because someone recommends it to you. Overall, from my perspective, I would rate the solution a seven out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I found Elk to be excellent for log analytics, security analytics, application code-level analytics, collaboration with DevOps teams, CI/CD, microservices, and Kubernetes, specifically cloud-native or cloud-specific tasks."

"The price is very less expensive compared to the other solutions."

"It is a powerful tool that allows users to collect and transform logs as needed, enabling flexible visualization and analysis."

"I have built a mini business intelligence system based on Elastic Observability."

"I think Elastic Observability is already in very good shape."

"The solution allows us to dig deep into data."

"Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning over a month from multiple data sources can be completed within seconds."

"The customizable dashboards in Elastic Observability allow us to group relevant data to specific aspects of our solution, giving us around 20 interlinked dashboards which provide an overview, and if one aspect shows weird behavior, we can focus on that specific aspect of our software with a dedicated dashboard."

More Elastic Observability pros

"The technical support team at Netreo is pretty good."

Cons

"Simplifying the parsing of logs and manual efforts would also be beneficial."

"The solution needs to use more AI. Once the product onboards AI, users would more effectively be able to track endpoints for specific messages."

"Elastic Observability is reactive rather than proactive. It should act as an ITSM tool and be able to create tickets and alerts on Jira."

"Elastic Observability needs to improve the retrieval of logs and metrics from all the instances."

"The tool's scalability involves a more complex implementation process. It requires careful calculations to determine the number of nodes needed, the specifications of each node, and the configuration of hot, warm, and cold zones for data storage. Additionally, managing log retention policies adds further complexity. The solution's pricing also needs to be cheaper."

"Elastic Observability is difficult to use. There are only three options for customization but this can be difficult for our use case. We do not have other options to choose the metrics shown, such as CPU or memory usage."

"When opening tickets, we cannot use our team mailbox."

"Elastic Observability is an excellent product for monitoring and visibility, but it lacks predictive analytics. Most solutions are aligned with the AIOps requirements, but this piece is missing in Elastic and should be included."

More Elastic Observability cons

"The scalability of Netreo is lacking."

Pricing and Cost Advice

"So far, there are just the standard licensing fees. Several of the components are embedded in the license or are even open source. They're even free depending on what you use, which makes it even more appealing to someone that is discussing pricing of the solution."

"We have been using the open-source version."

"There are two types: cloud and SaaS. They charge based on data ingestion, ingest rate, hard retention, and warm retention. I believe it costs around $25,000 annually to ingest 30GB of data daily. That is the SaaS version. There is also a self-managed license where the customer manages their own infrastructure on-prem. In such cases, there are three license tiers that respectively cost $5,000 annually per node, $7,000 per node, and $12,500 per node."

"The price of Elastic Observability is expensive."

"Pricing is one of those situations where the more you use it, the more you pay."

"Elastic Observability is cheaper than other similar solutions, such as Dynatrace. Its license calculation is based on various factors like data volume and physical infrastructure, particularly related to RAM capacity."

"Since we are a huge company, Elastic Observability is an affordable solution for us."

"One needs to pay for the licenses, and it is an annual subscription model right now."

More Elastic Observability pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	4
Large Enterprise	16

No data available

Questions from the Community

What do you like most about Elastic Observability?

Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning...

See all answers

What is your experience regarding pricing and costs for Elastic Observability?

The problem is their licensing model, which is a bit confusing. Many customers struggle to understand their total cost of ownership because Elastic licensing is not dependent on easy, quantifiable ...

See all answers

What needs improvement with Elastic Observability?

After careful consideration about areas for improvement in Elastic Observability, aspects such as pricing, customization, implementation, and scalability could be improved. As a user of the system,...

See all answers

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Comparisons

Dynatrace vs Elastic Observability

Compared 6% of the time

Sentry vs Elastic Observability

Compared 6% of the time

Grafana vs Elastic Observability

Compared 6% of the time

New Relic vs Elastic Observability

Compared 6% of the time

Datadog vs Elastic Observability

Compared 5% of the time

More Elastic Observability Competitors

LogicMonitor vs Netreo

Compared 16% of the time

SolarWinds Hybrid Cloud Observability vs Netreo

Compared 14% of the time

WhatsUp Gold vs Netreo

Compared 12% of the time

Nagios XI vs Netreo

Compared 12% of the time

More Netreo Competitors

Product Reports

Buyer's Guide

Elastic Observability

February 2026

Download Elastic Observability product report

Buyer's Guide

IT Infrastructure Monitoring

January 2026

Download Netreo product report

Also Known As

No data available

CloudMonix

Overview

Elastic Observability offers a comprehensive suite for log analytics, application performance monitoring, and machine learning. It integrates seamlessly with platforms like Teams and Slack, enhancing data visualization and scalability for real-time insights.

Elastic Observability is designed to support production environments with features like logging, data collection, and infrastructure tracking. Centralized logging and powerful search functionalities make incident response and performance tracking efficient. Elastic APM and Kibana facilitate detailed data visualization, promoting rapid troubleshooting and effective system performance analysis. Integrated services and extensive connectivity options enhance its role in business and technical decision-making by providing actionable data insights.

What are the most important features of Elastic Observability?

Centralized Logging: Streamlines the collection, analysis, and storage of log data.
Powerful Search: Provides robust search capabilities for quick access to relevant information.
Scalability: Supports growing data needs across diverse environments.
Real-time Telemetry: Ensures up-to-date insights and monitoring.
Platform Integration: Seamlessly connects with services like Teams and Slack.
Data Visualization: Enhances visibility with Elastic APM and Kibana.

What benefits and ROI should users explore in reviews?

Cost-effectiveness: Offers significant savings through efficient data management.
Rapid Incident Response: Minimizes downtime with quick troubleshooting tools.
Comprehensive Insights: Supports better business decisions with detailed data analysis.
Performance Tracking: Enables assessment of system effectiveness and improvements.

Elastic Observability is employed across industries for critical operations, such as in finance for transaction monitoring, in healthcare for secure data management, and in technology for optimizing application performance. Its data-driven approach aids efficient event tracing, supporting diverse industry requirements.

Elastic

Today’s IT organizations are faced with the challenge of integrating new technology into their infrastructure while continuing to support all of their legacy needs. Business technology stacks have become more complex, diverse, and difficult to control than ever before. Netreo IT Infrastructure Monitoring Platform, provides a platform that gives organizations a unified, single source of truth view into their entire IT infrastructure — regardless of size, footprint or complexity.

BMC Helix

Sample Customers

PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank

Information Not Available

Buyer's Guide

IT Infrastructure Monitoring

January 2026

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