Elastic Observability vs Netreo comparison

Elastic and BMC Helix are both solutions in the IT Infrastructure Monitoring category. Elastic is ranked #9 with an average rating of 8.7, while BMC Helix is ranked #68. Elastic holds a 2.0% mindshare in IM, compared to BMC Helix’s 0.5% mindshare. Additionally, 88% of Elastic users are willing to recommend the solution, compared to 100% of BMC Helix users who would recommend it.

Elastic Observability

Read 29 Elastic Observability reviews

8,436 Views
3,374 Comparison Views

88% willing to recommend

Netreo

Read 1 Netreo review

590 Views
448 Comparison Views

100% willing to recommend

Elastic Observability

Netreo

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Elastic Observability and Netreo based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring.

To learn more, read our detailed IT Infrastructure Monitoring Report (Updated: December 2025).

Buyer's Guide

IT Infrastructure Monitoring

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Elastic Observability

Ranking in IT Infrastructure Monitoring

9th

Ranking in Cloud Monitoring Software

7th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (6th), Log Management (14th), Container Monitoring (4th)

Netreo

Ranking in IT Infrastructure Monitoring

68th

Ranking in Cloud Monitoring Software

50th

Average Rating

7.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the IT Infrastructure Monitoring category, the mindshare of Elastic Observability is 2.0%, down from 4.5% compared to the previous year. The mindshare of Netreo is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
Elastic Observability	2.0%
Netreo	0.5%
Other	97.5%

IT Infrastructure Monitoring

Featured Reviews

Mohammed-Abdelalim

Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.

Has provided powerful customization for unique monitoring needs but needs more out-of-the-box capabilities

In my opinion, the best features of Elastic Observability are their flexibility to integrate with other existing systems and the ability to build a unified monitoring tool that can integrate with existing ones and end-to-end user journeys which require a lot of customizations. The greatest feature in Elastic is the ability to customize. This is similar to my comments about customizable dashboards in Elastic because it's visible to the analyst. However, it's very great. Customizing these dashboards can meet the customer's specific use cases and specific stories that they have in their environment, their special environment that doesn't look like other environments. The dashboarding in Elastic is highly customizable to the level of logos. If the customer wants his company logo in the dashboard, it can be done.

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reviewer1803231

Engineer at a legal firm with 201-500 employees

Provides a stable solution but would improve by developing an all-in-one-solution

The advice I would give to anyone looking at implementing Netreo into their organization would be to do your market research and evaluate the product, do not just choose it because someone recommends it to you. Overall, from my perspective, I would rate the solution a seven out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution has been stable in our usage."

"The architecture and system's stability are simple."

"Elastic provides built-in features for queries and report generation. It's a very good tool for monitoring integration capabilities."

"For full stack observability, Elastic is the best tool compared with any other tool ."

"Elastic APM has plenty of features, such as the Elastic server for Kibana and many additional plugins. It's a comprehensive tool when used as a logging platform."

"Good design and easy to use once implemented."

"It's easy to deploy, and it's very flexible."

"The solution is open-source and helps with back-end logging. It is also easy to handle."

More Elastic Observability pros

"The technical support team at Netreo is pretty good."

Cons

"The cost must be made more transparent."

"The solution needs to use more AI. Once the product onboards AI, users would more effectively be able to track endpoints for specific messages."

"Elastic Observability’s price could be improved."

"I am familiar with Azure Monitor, which I find more user-friendly compared to Elastic, which is a very technical tool."

"The tool's scalability involves a more complex implementation process. It requires careful calculations to determine the number of nodes needed, the specifications of each node, and the configuration of hot, warm, and cold zones for data storage. Additionally, managing log retention policies adds further complexity. The solution's pricing also needs to be cheaper."

"Elastic Observability is reactive rather than proactive. It should act as an ITSM tool and be able to create tickets and alerts on Jira."

"The only challenging aspect for new users is often writing the query language."

"It lacked some capabilities when handling on-prem devices, like network observability, package flow analysis, and device performance data on the infrastructure side."

More Elastic Observability cons

"The scalability of Netreo is lacking."

Pricing and Cost Advice

"One needs to pay for the licenses, and it is an annual subscription model right now."

"So far, there are just the standard licensing fees. Several of the components are embedded in the license or are even open source. They're even free depending on what you use, which makes it even more appealing to someone that is discussing pricing of the solution."

"The product’s pricing needs improvement."

"Elastic Observability is cheaper than other similar solutions, such as Dynatrace. Its license calculation is based on various factors like data volume and physical infrastructure, particularly related to RAM capacity."

"There are two types: cloud and SaaS. They charge based on data ingestion, ingest rate, hard retention, and warm retention. I believe it costs around $25,000 annually to ingest 30GB of data daily. That is the SaaS version. There is also a self-managed license where the customer manages their own infrastructure on-prem. In such cases, there are three license tiers that respectively cost $5,000 annually per node, $7,000 per node, and $12,500 per node."

"Users have to pay for some features, like the alerts on different channels, because they are unavailable in different source versions."

"The product is not that cheap."

"The price of Elastic Observability is expensive."

More Elastic Observability pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	4
Large Enterprise	16

No data available

Questions from the Community

What do you like most about Elastic Observability?

Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning...

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What is your experience regarding pricing and costs for Elastic Observability?

The problem is their licensing model, which is a bit confusing. Many customers struggle to understand their total cost of ownership because Elastic licensing is not dependent on easy, quantifiable ...

See all answers

What needs improvement with Elastic Observability?

After careful consideration about areas for improvement in Elastic Observability, aspects such as pricing, customization, implementation, and scalability could be improved. As a user of the system,...

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Comparisons

Sentry vs Elastic Observability

Compared 8% of the time

Dynatrace vs Elastic Observability

Compared 7% of the time

New Relic vs Elastic Observability

Compared 7% of the time

Grafana vs Elastic Observability

Compared 7% of the time

Zabbix vs Elastic Observability

Compared 6% of the time

More Elastic Observability Competitors

LogicMonitor vs Netreo

Compared 17% of the time

SolarWinds Hybrid Cloud Observability vs Netreo

Compared 15% of the time

Nagios XI vs Netreo

Compared 13% of the time

WhatsUp Gold vs Netreo

Compared 12% of the time

PRTG Network Monitor vs Netreo

Compared 12% of the time

More Netreo Competitors

Product Reports

Buyer's Guide

Elastic Observability

January 2026

Download Elastic Observability product report

Buyer's Guide

IT Infrastructure Monitoring

December 2025

Download Netreo product report

Also Known As

No data available

CloudMonix

Overview

Elastic Observability offers a comprehensive suite for log analytics, application performance monitoring, and machine learning. It integrates seamlessly with platforms like Teams and Slack, enhancing data visualization and scalability for real-time insights.

Elastic Observability is designed to support production environments with features like logging, data collection, and infrastructure tracking. Centralized logging and powerful search functionalities make incident response and performance tracking efficient. Elastic APM and Kibana facilitate detailed data visualization, promoting rapid troubleshooting and effective system performance analysis. Integrated services and extensive connectivity options enhance its role in business and technical decision-making by providing actionable data insights.

What are the most important features of Elastic Observability?

Centralized Logging: Streamlines the collection, analysis, and storage of log data.
Powerful Search: Provides robust search capabilities for quick access to relevant information.
Scalability: Supports growing data needs across diverse environments.
Real-time Telemetry: Ensures up-to-date insights and monitoring.
Platform Integration: Seamlessly connects with services like Teams and Slack.
Data Visualization: Enhances visibility with Elastic APM and Kibana.

What benefits and ROI should users explore in reviews?

Cost-effectiveness: Offers significant savings through efficient data management.
Rapid Incident Response: Minimizes downtime with quick troubleshooting tools.
Comprehensive Insights: Supports better business decisions with detailed data analysis.
Performance Tracking: Enables assessment of system effectiveness and improvements.

Elastic Observability is employed across industries for critical operations, such as in finance for transaction monitoring, in healthcare for secure data management, and in technology for optimizing application performance. Its data-driven approach aids efficient event tracing, supporting diverse industry requirements.

Elastic

Today’s IT organizations are faced with the challenge of integrating new technology into their infrastructure while continuing to support all of their legacy needs. Business technology stacks have become more complex, diverse, and difficult to control than ever before. Netreo IT Infrastructure Monitoring Platform, provides a platform that gives organizations a unified, single source of truth view into their entire IT infrastructure — regardless of size, footprint or complexity.

BMC Helix

Sample Customers

PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank

Information Not Available

Buyer's Guide

IT Infrastructure Monitoring

December 2025

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We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.