F5 BIG-IQ vs Ivanti ITSM comparison

Why PeerSpot?

F5 and Ivanti are both solutions in the Process Automation category. F5 is ranked #26 with an average rating of 7.0, while Ivanti is ranked #14 with an average rating of 8.2. F5 holds a 1.0% mindshare in PA, compared to Ivanti’s 1.3% mindshare. Additionally, 75% of F5 users are willing to recommend the solution, compared to 94% of Ivanti users who would recommend it.

F5 BIG-IQ

Read 15 F5 BIG-IQ reviews

2,008 Views
2,008 Comparison Views

75% willing to recommend

Ivanti ITSM

Read 22 Ivanti ITSM reviews

6,087 Views
1,643 Comparison Views

94% willing to recommend

F5 BIG-IQ

Ivanti ITSM

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2026

Ivanti ITSM and F5 BIG-IQ compete in the IT management solutions category. Ivanti ITSM appears to have an edge with its robust automation and flexibility, ideal for comprehensive service request solutions, whereas F5 BIG-IQ is more suited for organizations focused on network management.

Features: Ivanti ITSM features advanced automation, self-service catalogues, and dynamic dashboards, providing customization with tools like Ivanti Neurons. F5 BIG-IQ offers centralized control over F5 devices, efficient load balancing, and security management, integrating WAF and AFM capabilities.

Room for Improvement: Ivanti ITSM could enhance patching for non-Windows systems, improve integration with external platforms, and bolster technical support and community resources. F5 BIG-IQ needs a more user-friendly interface, streamlined integration with multi-vendor environments, and improved visibility and configuration management.

Ease of Deployment and Customer Service: Ivanti ITSM supports flexible deployment across various environments, though customer service feedback is mixed. F5 BIG-IQ is strong in hybrid and private clouds but requires better technical support responsiveness.

Pricing and ROI: Ivanti ITSM follows a subscription model, potentially expensive for small businesses, yet justifiable for larger ones. F5 BIG-IQ features a transparent licensing fee structure, offering affordability. Both products provide significant ROI, increasing operational efficiency and reducing resource costs.

To learn more, read our detailed F5 BIG-IQ vs. Ivanti ITSM Report (Updated: September 2026).

Buyer's Guide

F5 BIG-IQ vs. Ivanti ITSM

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

F5 BIG-IQ

Ranking in Process Automation

26th

Average Rating

7.4

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Ivanti ITSM

Ranking in Process Automation

14th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (10th), IT Service Management (ITSM) (10th)

Mindshare comparison

As of October 2026, in the Process Automation category, the mindshare of F5 BIG-IQ is 1.0%, up from 0.4% compared to the previous year. The mindshare of Ivanti ITSM is 1.3%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Mindshare Distribution
Product	Mindshare (%)
Ivanti ITSM	1.3%
F5 BIG-IQ	1.0%
Other	97.7%

Process Automation

Featured Reviews

Bikale Kassu

Manager for Implementation and Administration at a financial services firm with 10,001+ employees

Has faced challenges with visibility and technical support but allows centralized management of multiple sites

The configuration part is complex for F5 BIG-IQ. The simplicity and visibility part needs improvement. The dashboard, especially the analytics part, needs to be more simple and presentable. For the security part, it is difficult to present to our management, so we have to capture it and prepare manual reporting options rather than getting them directly from the system. The automation part in F5 BIG-IQ is limited; we are still using it only for load balancing for some services. We haven't integrated it with our Accesso or implemented any automation options. The setup process for F5 BIG-IQ would rate a five out of ten.

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reviewer2809476

Technical Account Manager at a computer software company with 11-50 employees

Unified endpoint control has improved patch workflows and streamlined remote device management

I like the patch management side of things in this solution. You can set deployment rings so patches are rolled out in phases rather than hitting everyone at once, which reduces risk. I quite like that feature. I also appreciate the endpoint visibility when you're in the dashboard. You can see device health, the compliance status, software inventory, and other information all in one place without jumping between tools. Ivanti Neurons for ITSM is a key tool and is very important to my service delivery efficiency. Since implementing it and having used it for two years, the ease of use is a significant advantage because it covers Windows, Mac OS, iOS, and Android, so I can operate and manage devices all from the same console. This is good in a mixed device environment. From a Windows perspective, the BitLocker key retrieval feature is very helpful. The analytics and reporting tools in this product are helpful. I can see device health and out-of-warranty status. This is crucial in keeping our environment up to date and secure.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product is excellent."

"The F5 solution scales very easily, and if we have more boxes then we can just join them to the cluster."

"The best aspect of the solution is that we can have everything integrated with a rather large capacity in order to personalize and configure specific rules."

"The backup, monitoring and logging are the best features."

"The most valuable features are load balancing and WAF."

"F5 BIG-IQ has always provided us with great support."

"The GUI is fine, at least from an engineer's perspective."

"Features like AFM, the gateway, and Global DNS are the coolest features that save work for us."

More F5 BIG-IQ pros

"The main feature for us is incident management, as it assists me in knowing my assignments because we have group assignments and when we go to the group assignment they can assign it to me there."

"This is an excellent alternative to ServiceNow for smaller companies."

"What I appreciate about Ivanti Neurons for ITSM is its comprehensive change request management system, which we utilize for server patching, workstation patching, BIOS updates, and driver updates, enabling us to have CAB meetings to discuss changes and approve them before implementation."

"It is easy to set up."

"Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation."

"It's easy for the IT admins at the company to use. It isn't hard to understand and there are lots of features you can use out of the box. If a feature isn't available in Ivanti Automation, you can always script it."

"The most valuable feature of Ivanti Automation is the opportunity to use more or less any kind of scripting software."

"Understand that this product is a great investment."

More Ivanti ITSM pros

Cons

"There are a lot of scripts available on the internet for people who know how to use them, but with a graphical interface, it would be easier for new users."

"F5 BIG-IQ should improve by being a complete certificate management solution because currently, it is only for Venafi. Other automation platforms, should be added."

"Integration with VAS is something that they need to work on."

"The shell, kernel, or Linux has something like a delay, especially with the Virtual Edition, when you are trying to implement it in the cloud and you want to access it remotely with web management. It would be great if they could improve their kernel. It was difficult for me, especially when I got started with BIG-IP. I was struggling to find which commands work with it. If you want to work with it, you have to be a Linux guy."

"From a hands-on experience perspective, more resources should be available on the Internet, like labs and lab preparations."

"Sometimes the solution does not work."

"I would like the product to be cheaper."

"A bug caused me to lose all the configuration."

More F5 BIG-IQ cons

"Because it is so new, the really valuable processes like Release, Availability, and Financial Management are just bare bones."

"I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited."

"The patching for non-Windows OSes such as Linux is poor."

"I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on."

"The user interface could be more futuristic and modernized in terms of styling and colors."

"We'd like more integration with solutions like SolarWinds."

"Ivanti Automation should deliver more fixed templates for standard use cases or standard procedures."

"Perhaps one area that could see enhancement is at the hardware level, particularly regarding endpoint control."

More Ivanti ITSM cons

Pricing and Cost Advice

"Users have to pay an annual subscription fee for the solution's iSeries."

"F5 BIG-IQ is a cheap solution."

"There is only one licensing fee for F5 BIG-IQ and everything is included in the price."

"I would like the product to be cheaper."

"The product is affordable for small businesses."

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

"My customers do direct sales with Ivanti, and they complain that Ivanti Automation is more expensive than other solutions."

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

"The price is on the higher side. The support is included in the standard licensing fees."

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Comms Service Provider

11%

Construction Company

Healthcare Company

Manufacturing Company

11%

Outsourcing Company

11%

Financial Services Firm

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	3
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	3
Large Enterprise	8

Questions from the Community

What is your experience regarding pricing and costs for F5 BIG-IQ?

From the pricing perspective, F5 BIG-IQ rates an eight out of ten as it's reasonably priced.

See all answers

What needs improvement with F5 BIG-IQ?

See all answers

What is your primary use case for F5 BIG-IQ?

Currently for WAF, we are moving to another device, F5. We are not using Imperva. F5 BIG-IQ is the Web Application Firewall we're currently using, but regarding the Imperva products, now we are flo...

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What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

I think the pricing aspect is cost-efficient.

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What needs improvement with Ivanti Neurons for ITSM?

Areas that have room for improvement with Ivanti Neurons for ITSM might include some of the reliability with Mac devices. I've noticed sometimes it can be a bit flaky with Mac OS environments.

See all answers

What is your primary use case for Ivanti Neurons for ITSM?

I use this product for patch management, remote access, and endpoint control.

See all answers

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Compared 5% of the time

BMC Helix ITSM vs Ivanti ITSM

Compared 3% of the time

OpenText Operations Orchestration vs Ivanti ITSM

Compared 3% of the time

Zenphi vs Ivanti ITSM

Compared 3% of the time

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Product Reports

Buyer's Guide

F5 BIG-IQ

October 2026

Download F5 BIG-IQ product report

Buyer's Guide

Ivanti ITSM

October 2026

Download Ivanti ITSM product report

Also Known As

No data available

HEAT Service Management, Ivanti Automation

Overview

F5 BIG-IQ simplifies the centralized management of BIG-IP appliances, providing load balancing and application firewall services. It ensures efficient large-scale operations and is user-friendly, enhancing seamless configuration migrations.

F5 BIG-IQ is designed for organizations seeking to manage multiple F5 appliances through a single interface, offering solutions for load balancing, web application security, and policy migration. Suitable for on-premises or cloud deployments, it caters to service providers and data centers. While some users suggest improvements in GUI usability and performance optimization, F5 BIG-IQ effectively supports web and email security, internet banking, and SSL operations. The GUI is appreciated for ease of use by network-savvy engineers, though dashboard functionality could be enhanced.

What are the standout features of F5 BIG-IQ?

Load Balancing: Manages traffic distribution efficiently across multiple servers.
Centralized Management: Streamlines control of F5 appliance settings from a single location.
Application Firewall: Offers robust protection for web applications against threats.
Seamless Configuration Migration: Allows easy transfer of configurations between devices.
Scalability: Supports operations on a large scale without compromising performance.

What benefits should users expect when evaluating F5 BIG-IQ?

User-Friendliness: Intuitive design for network experts, reducing the learning curve.
Error Reduction: Minimizes errors in policy management, leading to smoother operations.
Efficient Integration: Integrates with existing infrastructure, enhancing workflow continuity.
Cost-Effectiveness: Provides value by optimizing resource allocation and management.

F5 BIG-IQ is implemented across service providers, data centers, and diverse industries for robust load balancing and application security. It handles internet-facing web application security, supports SQL policy management, and enables efficient collaboration with F5 teams. Numerous organizations apply it for internet banking security, email protection, and spearhead SSL transactions, benefiting from its capacity to adapt to rapidly changing requirements.

Ivanti ITSM offers powerful automation with AI integration, featuring customizable service management solutions like self-service, Self Heal, service catalog, and ticketing systems, supporting incident, change, and asset management.

Ivanti ITSM combines stability, scalability, and cost-effectiveness, providing automation and AI-driven enhancements for handling incidents, changes, and assets. Users highlight its easy customization, user-friendly interface, and seamless integration with third-party tools. Notable for its patch management, endpoint visibility, and powerful workflows, Ivanti ITSM allows tailored service requests and comprehensive IT management, suitable for large and small enterprises. However, it requires enhancements for integration with non-Windows systems and some third-party tools, particularly improving self-service portal, UI, language localization, and support documentation. Configuration requirements, patching, and pricing models are also noted as areas needing refinement.

What are the standout features of Ivanti ITSM?

Self-Service Portal: Empowers users to resolve common issues independently.
Automation and AI: Drives efficiency with automated workflows and AI integration.
Service Catalog: Provides a structured offering of service requests and solutions.
Ticketing System: Streamlines incident tracking and resolution processes.
Patch Management: Ensures up-to-date and secure IT environments.

What benefits and ROI should users look for?

Customizability: Enables adaptation to specific IT needs.
Cost Efficiency: Offers scalable solutions without excessive costs.
Third-Party Integration: Facilitates seamless interaction with existing tools.
User-Friendly Interface: Simplifies adoption and day-to-day use.
Scalability: Supports growing and diverse IT requirements.

Ivanti ITSM is implemented widely in sectors like HR and finance for digital transformation, leveraging ITIL-certified processes and customizable workflows for comprehensive service desk operations. Its integration of intelligent chatbots and central support centers addresses IT needs efficiently, favored by organizations seeking ServiceNow alternatives.

Ivanti

Sample Customers

Information Not Available

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

Buyer's Guide

F5 BIG-IQ vs. Ivanti ITSM

September 2026

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