F5 BIG-IQ vs Ivanti ITSM comparison

Why PeerSpot?

F5 and Ivanti are both solutions in the Process Automation category. F5 is ranked #27 with an average rating of 7.0, while Ivanti is ranked #14 with an average rating of 8.2. F5 holds a 1.0% mindshare in PA, compared to Ivanti’s 1.2% mindshare. Additionally, 75% of F5 users are willing to recommend the solution, compared to 94% of Ivanti users who would recommend it.

F5 BIG-IQ

Read 15 F5 BIG-IQ reviews

1,778 Views
1,778 Comparison Views

75% willing to recommend

Ivanti ITSM

Read 22 Ivanti ITSM reviews

5,144 Views
1,389 Comparison Views

94% willing to recommend

F5 BIG-IQ

Ivanti ITSM

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2026

Ivanti ITSM and F5 BIG-IQ compete in the IT management solutions category. Ivanti ITSM appears to have an edge with its robust automation and flexibility, ideal for comprehensive service request solutions, whereas F5 BIG-IQ is more suited for organizations focused on network management.

Features: Ivanti ITSM features advanced automation, self-service catalogues, and dynamic dashboards, providing customization with tools like Ivanti Neurons. F5 BIG-IQ offers centralized control over F5 devices, efficient load balancing, and security management, integrating WAF and AFM capabilities.

Room for Improvement: Ivanti ITSM could enhance patching for non-Windows systems, improve integration with external platforms, and bolster technical support and community resources. F5 BIG-IQ needs a more user-friendly interface, streamlined integration with multi-vendor environments, and improved visibility and configuration management.

Ease of Deployment and Customer Service: Ivanti ITSM supports flexible deployment across various environments, though customer service feedback is mixed. F5 BIG-IQ is strong in hybrid and private clouds but requires better technical support responsiveness.

Pricing and ROI: Ivanti ITSM follows a subscription model, potentially expensive for small businesses, yet justifiable for larger ones. F5 BIG-IQ features a transparent licensing fee structure, offering affordability. Both products provide significant ROI, increasing operational efficiency and reducing resource costs.

To learn more, read our detailed F5 BIG-IQ vs. Ivanti ITSM Report (Updated: September 2026).

Buyer's Guide

F5 BIG-IQ vs. Ivanti ITSM

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

F5 BIG-IQ

Ranking in Process Automation

27th

Average Rating

7.4

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Ivanti ITSM

Ranking in Process Automation

14th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (10th), IT Service Management (ITSM) (10th)

Mindshare comparison

As of September 2026, in the Process Automation category, the mindshare of F5 BIG-IQ is 1.0%, up from 0.4% compared to the previous year. The mindshare of Ivanti ITSM is 1.2%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Mindshare Distribution
Product	Mindshare (%)
Ivanti ITSM	1.2%
F5 BIG-IQ	1.0%
Other	97.8%

Process Automation

Featured Reviews

Bikale Kassu

Manager for Implementation and Administration at a financial services firm with 10,001+ employees

Has faced challenges with visibility and technical support but allows centralized management of multiple sites

The configuration part is complex for F5 BIG-IQ. The simplicity and visibility part needs improvement. The dashboard, especially the analytics part, needs to be more simple and presentable. For the security part, it is difficult to present to our management, so we have to capture it and prepare manual reporting options rather than getting them directly from the system. The automation part in F5 BIG-IQ is limited; we are still using it only for load balancing for some services. We haven't integrated it with our Accesso or implemented any automation options. The setup process for F5 BIG-IQ would rate a five out of ten.

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Rajat_Srivastava

Manager - Technical Support at a tech vendor with 10,001+ employees

Has helped streamline ticketing and change management while offering clear documentation support

Documentation and learning materials are available for Ivanti Neurons for ITSM, and if you check the vendor sites, you will find documents for each feature. I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited. If a user believes in Ivanti, they should also believe in all its products including Ivanti Neurons for ITSM and Neurons because they are genuinely putting in hard work. This is reflected in the documentation, though I suggest they work on creating more videos. Other than that, you will find everything you need in the community site and documentation site. On a scale of 1-10, I rate Ivanti Neurons for ITSM an 8 out of 10.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"F5 is a leader in this space and this is a solution that I recommend."

"The GUI is fine, at least from an engineer's perspective."

"Scalability: To move from larger boxes to smaller boxes, along with virtualization. So, we are not locked into a particular size."

"F5 BIG-IQ has always provided us with great support."

"The backup, monitoring and logging are the best features."

"Features like AFM, the gateway, and Global DNS are the coolest features that save work for us."

"Their technical support is perfect, they were so supportive, the guys are great and they would do anything for you."

"F5 BIG-IQ is a central management system for the BIG-IP."

More F5 BIG-IQ pros

"HEAT Service Management is a great tool for assets, service desk, and customer service management."

"It is easy to set up."

"Ivanti Neurons for ITSM is a key tool and is very important to my service delivery efficiency."

"Our First Call Close rate for the Service Desk was 70-80% once we got all the workflows and Notes and Question screens populated."

"My advice to others considering Ivanti Neurons for ITSM is that it is a good platform to obtain comprehensive help in one location, and users can utilize this platform comfortably."

"This is an excellent alternative to ServiceNow for smaller companies."

"Ivanti Automation significantly simplifies IT infrastructure processes, handling access requests and facilitating various employee requests."

"They allow us to automate ticketing processes and create requests more efficiently, improving our overall support operations."

More Ivanti ITSM pros

Cons

"For stability, F5 BIG-IQ rates a two or three because currently we are integrating it with our third party as a port forwarding service. We created many VIPs, but on average, weekly, we lose three to five connections, making the troubleshooting part a headache for us."

"From a hands-on experience perspective, more resources should be available on the Internet, like labs and lab preparations."

"Sometimes the solution does not work."

"F5 BIG-IQ should improve by being a complete certificate management solution because currently, it is only for Venafi. Other automation platforms, should be added."

"I had trouble with high availability deployment in my environment."

"For us, right now, F5 is too expensive."

"The solution's rSeries has been made free, and iSeries should be made free as well."

"There are a lot of scripts available on the internet for people who know how to use them, but with a graphical interface, it would be easier for new users."

More F5 BIG-IQ cons

"I rate Ivanti Neurons for ITSM an eight out of ten because it has many features but needs some improvements."

"Areas that have room for improvement with Ivanti Neurons for ITSM might include some of the reliability with Mac devices."

"Configuration requirements are extensive, even in basic Service Desk processes."

"The patching for non-Windows OSes such as Linux is poor."

"Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much."

"The support that we're currently getting is just not there."

"Ivanti Automation should deliver more fixed templates for standard use cases or standard procedures."

"There could be an improvement in the ability to easily integrate other systems without extensive development."

More Ivanti ITSM cons

Pricing and Cost Advice

"F5 BIG-IQ is a cheap solution."

"There is only one licensing fee for F5 BIG-IQ and everything is included in the price."

"Users have to pay an annual subscription fee for the solution's iSeries."

"I would like the product to be cheaper."

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

"My customers do direct sales with Ivanti, and they complain that Ivanti Automation is more expensive than other solutions."

"The price is on the higher side. The support is included in the standard licensing fees."

"The product is affordable for small businesses."

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Construction Company

Comms Service Provider

Healthcare Company

Outsourcing Company

10%

Manufacturing Company

10%

Financial Services Firm

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	3
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	3
Large Enterprise	8

Questions from the Community

What is your experience regarding pricing and costs for F5 BIG-IQ?

From the pricing perspective, F5 BIG-IQ rates an eight out of ten as it's reasonably priced.

See all answers

What needs improvement with F5 BIG-IQ?

See all answers

What is your primary use case for F5 BIG-IQ?

Currently for WAF, we are moving to another device, F5. We are not using Imperva. F5 BIG-IQ is the Web Application Firewall we're currently using, but regarding the Imperva products, now we are flo...

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What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

I think the pricing aspect is cost-efficient.

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What needs improvement with Ivanti Neurons for ITSM?

Areas that have room for improvement with Ivanti Neurons for ITSM might include some of the reliability with Mac devices. I've noticed sometimes it can be a bit flaky with Mac OS environments.

See all answers

What is your primary use case for Ivanti Neurons for ITSM?

I use this product for patch management, remote access, and endpoint control.

See all answers

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Compared 6% of the time

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Compared 4% of the time

Zenphi vs Ivanti ITSM

Compared 3% of the time

Microsoft System Center Orchestrator vs Ivanti ITSM

Compared 3% of the time

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Product Reports

Buyer's Guide

F5 BIG-IQ

September 2026

Download F5 BIG-IQ product report

Buyer's Guide

Ivanti ITSM

September 2026

Download Ivanti ITSM product report

Also Known As

No data available

HEAT Service Management, Ivanti Automation

Overview

F5 BIG-IQ simplifies the centralized management of BIG-IP appliances, providing load balancing and application firewall services. It ensures efficient large-scale operations and is user-friendly, enhancing seamless configuration migrations.

F5 BIG-IQ is designed for organizations seeking to manage multiple F5 appliances through a single interface, offering solutions for load balancing, web application security, and policy migration. Suitable for on-premises or cloud deployments, it caters to service providers and data centers. While some users suggest improvements in GUI usability and performance optimization, F5 BIG-IQ effectively supports web and email security, internet banking, and SSL operations. The GUI is appreciated for ease of use by network-savvy engineers, though dashboard functionality could be enhanced.

What are the standout features of F5 BIG-IQ?

Load Balancing: Manages traffic distribution efficiently across multiple servers.
Centralized Management: Streamlines control of F5 appliance settings from a single location.
Application Firewall: Offers robust protection for web applications against threats.
Seamless Configuration Migration: Allows easy transfer of configurations between devices.
Scalability: Supports operations on a large scale without compromising performance.

What benefits should users expect when evaluating F5 BIG-IQ?

User-Friendliness: Intuitive design for network experts, reducing the learning curve.
Error Reduction: Minimizes errors in policy management, leading to smoother operations.
Efficient Integration: Integrates with existing infrastructure, enhancing workflow continuity.
Cost-Effectiveness: Provides value by optimizing resource allocation and management.

F5 BIG-IQ is implemented across service providers, data centers, and diverse industries for robust load balancing and application security. It handles internet-facing web application security, supports SQL policy management, and enables efficient collaboration with F5 teams. Numerous organizations apply it for internet banking security, email protection, and spearhead SSL transactions, benefiting from its capacity to adapt to rapidly changing requirements.

Ivanti ITSM offers powerful automation with AI integration, featuring customizable service management solutions like self-service, Self Heal, service catalog, and ticketing systems, supporting incident, change, and asset management.

Ivanti ITSM combines stability, scalability, and cost-effectiveness, providing automation and AI-driven enhancements for handling incidents, changes, and assets. Users highlight its easy customization, user-friendly interface, and seamless integration with third-party tools. Notable for its patch management, endpoint visibility, and powerful workflows, Ivanti ITSM allows tailored service requests and comprehensive IT management, suitable for large and small enterprises. However, it requires enhancements for integration with non-Windows systems and some third-party tools, particularly improving self-service portal, UI, language localization, and support documentation. Configuration requirements, patching, and pricing models are also noted as areas needing refinement.

What are the standout features of Ivanti ITSM?

Self-Service Portal: Empowers users to resolve common issues independently.
Automation and AI: Drives efficiency with automated workflows and AI integration.
Service Catalog: Provides a structured offering of service requests and solutions.
Ticketing System: Streamlines incident tracking and resolution processes.
Patch Management: Ensures up-to-date and secure IT environments.

What benefits and ROI should users look for?

Customizability: Enables adaptation to specific IT needs.
Cost Efficiency: Offers scalable solutions without excessive costs.
Third-Party Integration: Facilitates seamless interaction with existing tools.
User-Friendly Interface: Simplifies adoption and day-to-day use.
Scalability: Supports growing and diverse IT requirements.

Ivanti ITSM is implemented widely in sectors like HR and finance for digital transformation, leveraging ITIL-certified processes and customizable workflows for comprehensive service desk operations. Its integration of intelligent chatbots and central support centers addresses IT needs efficiently, favored by organizations seeking ServiceNow alternatives.

Ivanti

Sample Customers

Information Not Available

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

Buyer's Guide

F5 BIG-IQ vs. Ivanti ITSM

September 2026

Free Report: F5 BIG-IQ vs. Ivanti ITSM

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