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Fortinet FortiToken vs UserLock comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiToken
Ranking in Authentication Systems
4th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
32
Ranking in other categories
No ranking in other categories
UserLock
Ranking in Authentication Systems
27th
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Access Management (26th)
 

Mindshare comparison

As of February 2026, in the Authentication Systems category, the mindshare of Fortinet FortiToken is 3.5%, down from 6.6% compared to the previous year. The mindshare of UserLock is 1.1%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems Market Share Distribution
ProductMarket Share (%)
Fortinet FortiToken3.5%
UserLock1.1%
Other95.4%
Authentication Systems
 

Featured Reviews

Ahmed Auf - PeerSpot reviewer
Cybersecurity SNB Technical Manager at a tech services company with 51-200 employees
Has strengthened user authentication and remains reliable despite recent license transfer limitations
I love to work with Fortinet FortiToken because it's easy to configure with any user and with FortiAuthenticator. We uploaded it and use it for any authentication with any user, with integration with any device. With FortiAuthenticator, we integrated it with any server, such as Active Directory, and use the token for VPN and other purposes. In the future, we ask customers to use it with FortiAuthenticator, not just the token, as it provides better integration capabilities. When we buy a specific Fortinet FortiToken, we use it on FortiGate only. Fortinet FortiToken provides very important security benefits because it is used to manage FortiGate from outside, exclusively with Fortinet FortiToken. Without Fortinet FortiToken, administrators cannot use or add admin privileges or manage it from outside, as this could lead to attacks or malicious activity.
Bill H. - PeerSpot reviewer
Information Technology at City Of Keizer
Affordable, easy to use, and integrates well with Active Directory
The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home. It’s not that I mind not having two factors, but I do get that question from time to time from some of our users who think it would be really useful. From what I’ve heard, they’re working on it and it should be coming in the next version so that’s great news.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I would rate the overall solution an eight out of ten. The solution is a smart product that anyone can easily access and manage. The solution is a good product for multi-factor authentication and to secure remote authentication in the corporate environment."
"FortiToken is a cost-effective solution compared to other solutions, such as Cisco."
"Fortinet FortiToken has impacted my organization positively by providing enhanced security through an additional security layer."
"Fortinet FortiToken provides security and authenticates that the right external people are working with a company's system."
"The solution is pretty solid."
"The integrated Fortinet security with the app that allows you to easily do the two-factor authentication is most valuable."
"Stability-wise, I rate the solution a ten out of ten."
"Bangladesh is a price-sensitive market, and FortiToken is popular because it's more affordable than the Palo Alto and Cisco authentication solutions. Fortinet has a local director for Bangladesh, so they can deliver solutions to customers quickly."
"The most valuable features are two-factor authentication and real-time logon monitoring."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
 

Cons

"The solution could introduce a mobile application instead of a physical product."
"The problem is that our customers create budgets annually based on the figures at the beginning of the fiscal year. Our customers get annoyed when the price is adjusted in the middle of the year. I understand that it's a difficult time, and price increases make sense for hardware devices. However, FortiToken is a software product, so it shouldn't be affected by factors like chip shortages or supply chain issues. Software solutions should have more transparent and predictable pricing."
"One suggestion is to develop a more user-friendly solution that is cost-effective so that a hardware-based solution can be provided to all users using VPN services or any configuration service requiring confidentiality."
"Fortinet support has some room for improvement. It has taken a long time to resolve some issues or find a workaround."
"We can only use the tool with the FortiToken Mobile app."
"In my opinion, Fortinet FortiToken can be improved based on specific requirements. We will suggest solutions based on customer requirements and price availability."
"I'm not sure if it's already available, however, I wonder if there's an option to have it sent to my email address instead of having it on the mobile app."
"Maybe the price could be improved, and the integration could be better. But the integration is different from the authenticator side."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
 

Pricing and Cost Advice

"From an Indian perspective, it's definitely costlier."
"The pricing is not very high, so I'd rate it around six out of ten, where one is high and ten is low."
"The solution’s pricing is moderate and reasonable."
"I would rate the pricing as an eight out of ten. We purchased the solution at a reasonable price in 2019."
"The platform's licensing cost is reasonable for our organization."
"Fortinet FortiToken is not an expensive solution."
"On a scale of one to ten, where one is the cheapest, and ten is the highest, I rate the pricing an eight."
"It is included as part of our firewall license."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Comms Service Provider
8%
Government
6%
Manufacturing Company
6%
Government
16%
Manufacturing Company
8%
University
8%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise5
Large Enterprise9
No data available
 

Questions from the Community

What do you like most about Fortinet FortiToken?
The solution is simple and similar to Google Authenticator. It follows time-based authentication. We use it for hardware and software in one environment. The tool offers simple and fast authenticat...
What needs improvement with Fortinet FortiToken?
Fortinet FortiToken could be improved with flexibility to move it from device to device. With a license, replacement is not possible because Fortinet removed this option. Any Fortinet FortiToken ca...
What is your primary use case for Fortinet FortiToken?
The use case for Fortinet FortiToken involves restrictions on token movement. From two or three months ago, Fortinet has not approved moving FortiToken between devices. Users are not allowed to rep...
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Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about Fortinet FortiToken vs. UserLock and other solutions. Updated: February 2026.
881,733 professionals have used our research since 2012.