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Fortinet FortiAuthenticator vs UserLock comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiAuthenticator
Ranking in Authentication Systems
5th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
64
Ranking in other categories
Single Sign-On (SSO) (10th), Identity Management (IM) (14th), Multi-Factor Authentication (MFA) (2nd)
UserLock
Ranking in Authentication Systems
29th
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Access Management (27th)
 

Mindshare comparison

As of May 2026, in the Authentication Systems category, the mindshare of Fortinet FortiAuthenticator is 3.7%, down from 8.3% compared to the previous year. The mindshare of UserLock is 1.0%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems Mindshare Distribution
ProductMindshare (%)
Fortinet FortiAuthenticator3.7%
UserLock1.0%
Other95.3%
Authentication Systems
 

Featured Reviews

Sachin Vinay - PeerSpot reviewer
Assistant Manager-Networks at a university with 1,001-5,000 employees
Supports secure remote authentication and provides comprehensive user activity tracking
The most important feature is the security capability because it provides a substantial amount of security for admin-related activities. Fortinet FortiAuthenticator can be used from anywhere in the world, and the authenticator services function globally. This global accessibility is one of the critical advantages, particularly since admin features are critical and security is a real concern. With Fortinet FortiAuthenticator, secure usage of firewall services and related functions is achieved. A complete log of all users who access the authenticator setup is maintained. Monthly logs are reviewed to check for any unnoticed activities. Each authenticated user's complete activity history is recorded. This logging capability allows for providing access to more admin users while ensuring security is not compromised and all users can be monitored.
Bill H. - PeerSpot reviewer
Information Technology at City Of Keizer
Affordable, easy to use, and integrates well with Active Directory
The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home. It’s not that I mind not having two factors, but I do get that question from time to time from some of our users who think it would be really useful. From what I’ve heard, they’re working on it and it should be coming in the next version so that’s great news.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I prefer the passing tool that sent an active directory console to a Fortinet FortiAuthenticator, then Fortinet FortiAuthenticator does not pass the locks."
"FortiAuthenticator has created a straightforward easy-to-use product."
"FortiAuthenticator has made our operations secure."
"The solution is an integral part of our security for our email network, and like I said, we'll begin using it for other cloud applications."
"We are using Fortinet FortiAuthenticator to implement token-based authentication for wireless network access."
"FortiAuthenticator is really good software that integrates very well with Fortinet products."
"The most valuable feature of the solution is RADIUS service and the social network integration feature."
"This is a scalable product."
"The most valuable features are two-factor authentication and real-time logon monitoring."
"It is affordable, integrates easily with Active Directory, and is simple to install and maintain."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"UserLock was pretty easy to set up and simple to use, and the documentation covered everything."
 

Cons

"I would like to see more support from Fortinet with tech support people who have as much expertise on the authenticator as they do on their firewalls."
"The only issue I encounter is that when not using FortiAuthenticator for an extended period, it's typical to encounter some obstacles in the configuration process that you need to address."
"It does the job I paid for, but the graphical interface could be improved."
"There have been numerous support tickets sent to Fortinet since this does not appear to be a mature product."
"I would like to see more security features in reference to identity login or identity identification."
"I would like to see support for more credential authentication protocols."
"The product must provide full support for third-party FIDO security keys."
"There are some protocols, such as SHA and SHA-2, that are not supported."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory."
 

Pricing and Cost Advice

"The product could be more competitively priced."
"I price of the solution is expensive."
"I rate the price of Fortinet FortiAuthenticator a three out of five."
"It costs more to license the high-availability option."
"The platform provides a user-based pricing model rather than a subscription pricing model."
"The platform is cost-effective as it does not require a separate license for SD-WAN functionality."
"The pricing is fair."
"Between paying them to help with the configuration, the box itself, and the support, it came to like $12,500, including a three-year service agreement."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Comms Service Provider
10%
Computer Software Company
10%
Financial Services Firm
7%
Comms Service Provider
15%
Construction Company
14%
Manufacturing Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business38
Midsize Enterprise18
Large Enterprise11
No data available
 

Questions from the Community

What needs improvement with Fortinet FortiAuthenticator?
Fortinet can make Fortinet FortiAuthenticator better by having a cloud version of it. Currently, Fortinet FortiAuthenticator is only available for on-premises, and it is an on-premises solution. It...
What is your primary use case for Fortinet FortiAuthenticator?
Fortinet FortiAuthenticator is primarily used for authenticating admin users, including remote admin use cases. Remote admin use cases utilize Fortinet FortiAuthenticator to securely authenticate a...
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Also Known As

FortiAuthenticator
No data available
 

Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about Fortinet FortiAuthenticator vs. UserLock and other solutions. Updated: April 2026.
893,438 professionals have used our research since 2012.