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Fortinet FortiAuthenticator vs UserLock comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiAuthenticator
Ranking in Authentication Systems
3rd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
63
Ranking in other categories
Single Sign-On (SSO) (7th), Identity Management (IM) (10th), Multi-Factor Authentication (MFA) (2nd)
UserLock
Ranking in Authentication Systems
25th
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Access Management (24th)
 

Mindshare comparison

As of January 2026, in the Authentication Systems category, the mindshare of Fortinet FortiAuthenticator is 4.5%, down from 8.0% compared to the previous year. The mindshare of UserLock is 1.1%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems Market Share Distribution
ProductMarket Share (%)
Fortinet FortiAuthenticator4.5%
UserLock1.1%
Other94.4%
Authentication Systems
 

Featured Reviews

Yonas Abebe - PeerSpot reviewer
Senior Network and Security Engineer at Symbol Technologies PLC
Integration capabilities simplify authentication and migration challenges need addressing
The integration capabilities of Fortinet FortiAuthenticator are very interesting, as it can be integrated with third-party devices easily and is straightforward to configure. The integration with FortiToken is outstanding, adding a layer of security for authentication. In addition, it can be used by integrating with zero trust single access, enhancing overall security measures.
Bill H. - PeerSpot reviewer
Information Technology at City Of Keizer
Affordable, easy to use, and integrates well with Active Directory
The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home. It’s not that I mind not having two factors, but I do get that question from time to time from some of our users who think it would be really useful. From what I’ve heard, they’re working on it and it should be coming in the next version so that’s great news.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Once you configure it properly, it runs fine."
"The most valuable features of Fortinet FortiAuthenticator are easy to configure, secure, and the application has good performance."
"The product's on-premise version doesn't have recurring costs."
"I appreciate its ability to provide multi-factor authentication, but it's primarily focused on this function."
"The ease of use is really nice. Using Authenticator, I've been able to actually work better on my authentication due to the fact that I have a single fabric to authenticate control from my firewall and on my access points. Authentication takes place from this area."
"FortiAuthenticator is a very good solution. It is all jury-based. FortiAuthenticator is very easy for anyone to understand how it works and be able to take action."
"We have a perpetual license for 2FA."
"The solution is easy to learn and makes it easy for our users to add FortiToken. It's very easy to integrate if you have other Fortinet devices."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"The most valuable features are two-factor authentication and real-time logon monitoring."
 

Cons

"We had issues trying to integrate the keys properly during the initial setup."
"The integration with third-party tools must be better."
"I would like to see more integration and inclusion of features for ransomware protection directly within the FortiAuthenticator without requiring additional devices."
"Integration with FortiGate could be more fluid."
"I would like to see more support from Fortinet with tech support people who have as much expertise on the authenticator as they do on their firewalls."
"They could expand FortiAuthenticator's capabilities to accommodate a broader range of environments."
"I don't have any issues with this solution, but it may need a better, more user-friendly interface or better design of the platform."
"The solution's command line interface could be improved to provide better support for low-level debugging and advanced configurations."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
 

Pricing and Cost Advice

"I would start off with a VM including the base license and scale according to the number of users you need to authenticate."
"I would rate the pricing a four out of ten, where one is cheap, and ten is expensive. It is not that costly. It is cheap, easy to manage, easy to install, and easy to configure."
"I rate its pricing a three to five out of ten."
"The licensing structure is cost-effective for us compared to some of the other solutions that have recurring monthly costs."
"Between paying them to help with the configuration, the box itself, and the support, it came to like $12,500, including a three-year service agreement."
"The product has affordable pricing compared to other vendors."
"The pricing is fair."
"I rate the price of Fortinet FortiAuthenticator a three out of five."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Comms Service Provider
11%
Government
7%
Manufacturing Company
7%
Government
17%
Manufacturing Company
8%
Comms Service Provider
8%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business38
Midsize Enterprise18
Large Enterprise11
No data available
 

Questions from the Community

What needs improvement with Fortinet FortiAuthenticator?
Fortinet FortiAuthenticator could benefit from some artificial intelligence functionality and resolution of some glitches that may exist.
Ask a question
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Also Known As

FortiAuthenticator
No data available
 

Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about Fortinet FortiAuthenticator vs. UserLock and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.