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Fortinet FortiAuthenticator vs UserLock comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiAuthenticator
Ranking in Authentication Systems
5th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
65
Ranking in other categories
Single Sign-On (SSO) (10th), Identity Management (IM) (15th), Multi-Factor Authentication (MFA) (2nd)
UserLock
Ranking in Authentication Systems
29th
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Access Management (34th)
 

Mindshare comparison

As of November 2026, in the Authentication Systems category, the mindshare of Fortinet FortiAuthenticator is 3.1%, down from 6.4% compared to the previous year. The mindshare of UserLock is 1.1%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems Mindshare Distribution
ProductMindshare (%)
Fortinet FortiAuthenticator3.1%
UserLock1.1%
Other95.8%
Authentication Systems
 

Featured Reviews

reviewer2848395 - PeerSpot reviewer
Technical Business Development Manager at a outsourcing company with 501-1,000 employees
Multi-factor security has improved device protection but still needs broader application coverage
Fortinet FortiAuthenticator could be improved in its cost structure. Although it is not expensive, other solutions offer more value for less money. Cisco Duo provides better value in this regard and connects to web applications much more easily, scaling effectively in that sense. While I have never used Cisco Duo to secure other devices in IoT environments, I know Cisco Duo is capable of doing so, whereas Fortinet FortiAuthenticator cannot. Additionally, Cisco Duo is also cheaper. These are the main reasons why we switched away from Fortinet FortiAuthenticator, as it was very limited compared to other solutions available. Fortinet FortiAuthenticator was primarily missing the ability to scale to web applications.
it_user1816350 - PeerSpot reviewer
IT Manager at Xcel Mechanical Systems
The user login insights are helpful
We needed a simple solution to enable admin multi-factor authentication on our internal Windows network, and a consultant recommended UserLock because he had previously implemented it at another company. UserLock also monitors logins on all tracked devices, telling you if the sign-in was successful…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is simple to deploy, simple to use, and user-friendly."
"Customer service and support are excellent."
"We use multi-factor authentication for enhancing security."
"In my opinion, the main benefits that end users receive from Fortinet FortiAuthenticator include more security for their applications, for their systems, and for all their network devices that they are logging into."
"The most important feature is the security capability because it provides a substantial amount of security for admin-related activities."
"The initial setup of Fortinet FortiAuthenticator was straightforward, working effectively out of the box."
"The integration into tools, including CI/CD pipelines, is easy and handy."
"The tool's most valuable features are push notifications and integration with the FortiGate firewall. Push notifications provide an instant acceptance mechanism. When customers try to access SSL VPN, the solution sends a push notification to their mobile phone, and they can easily approve the access. The integration with FortiGate firewall is very easy if our customers use FortiGate for their firewall."
"It is affordable, integrates easily with Active Directory, and is simple to install and maintain."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"The most valuable features are two-factor authentication and real-time logon monitoring."
"UserLock was pretty easy to set up and simple to use, and the documentation covered everything."
 

Cons

"We had some stability issues. Our first LBS unit wouldn't work properly the first time and that wasted a lot of time."
"The one thing they used to include was the SMS gateway from the ISP; Fortinet used to sell that but they don't anymore and I think it would be helpful for end-users if they brought it back."
"The technical support is mid-range; it's not your wow kind of support, and they're not really there when it comes to support."
"I would like to see more ways to authenticate, such as adding facial recognition to the two-factor, where you log into your phone or another device."
"It can not use SQL to query FortiAnalyzer directly."
"The area for improvement in Fortinet FortiAuthenticator is its price."
"Their technical staff needs improvement because they take too much time to resolve issues."
"I would like to see support for more credential authentication protocols."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
 

Pricing and Cost Advice

"It's not expensive."
"It costs more to license the high-availability option."
"The price seems okay. It's not that expensive compared to other authenticators."
"The platform is cost-effective as it does not require a separate license for SD-WAN functionality."
"The product could be more competitively priced."
"The licensing structure is cost-effective for us compared to some of the other solutions that have recurring monthly costs."
"I rate its pricing a three to five out of ten."
"The customers need to pay for licenses, and some pay on a yearly basis while others pay on a three-yearly or five-yearly basis. Also, it is not an expensive solution."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Comms Service Provider
11%
Outsourcing Company
10%
Construction Company
8%
Comms Service Provider
19%
Construction Company
15%
Financial Services Firm
10%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business38
Midsize Enterprise19
Large Enterprise11
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Fortinet FortiAuthenticator?
My experience with Fortinet FortiAuthenticator's pricing found the pricing to be good. There are better solutions available in the market. Overall, Fortinet FortiAuthenticator is an inexpensive sol...
What needs improvement with Fortinet FortiAuthenticator?
Fortinet FortiAuthenticator could be improved in its cost structure. Although it is not expensive, other solutions offer more value for less money. Cisco Duo provides better value in this regard an...
What is your primary use case for Fortinet FortiAuthenticator?
Fortinet FortiAuthenticator was implemented as a multi-factor authentication solution to serve as a second barrier for accessing and unlocking devices. However, Fortinet FortiAuthenticator was limi...
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Also Known As

FortiAuthenticator
No data available
 

Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about Fortinet FortiAuthenticator vs. UserLock and other solutions. Updated: November 2026.
920,769 professionals have used our research since 2012.