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Freshsales vs Odoo comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Freshsales
Ranking in CRM
20th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
8
Ranking in other categories
CRM Customer Engagement Centers (7th), Opportunity Management (10th), Sales Force Automation (8th)
Odoo
Ranking in CRM
11th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
34
Ranking in other categories
ERP (14th)
 

Mindshare comparison

As of May 2026, in the CRM category, the mindshare of Freshsales is 1.1%, up from 1.0% compared to the previous year. The mindshare of Odoo is 1.4%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Odoo1.4%
Freshsales1.1%
Other97.5%
CRM
 

Featured Reviews

Manojkumar Reddy - PeerSpot reviewer
Associate Technology Consultant at a tech vendor with 10,001+ employees
Automation has boosted sales efficiency and improves follow-ups across multiple customer segments
The automation runs whenever a certain trigger point is met. For example, if the person details captured indicate they are interested in proceeding further, then when we update the particular field, it automatically goes to the next person at a higher level, and then the status gets changed. There are many features including recently enabled AI that gives a brief description to the contact person about what that particular promotion is about. There are also features like auto email getting triggered and marketing emails. All of those features are part of Freshsales.
ThomasPetrou - PeerSpot reviewer
Consultant at Mazi4u
Integration across functionalities has streamlined business operations and improved cost efficiency
Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not immediately necessary since the system works, changes to the architecture would be beneficial. From the transition from version 17 to 18, it appears they are aware and have begun addressing some of these concerns.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is a low-cost CRM product compared to other CRM alternatives."
"Freshsales is user-friendly, scalable and stable."
"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."
"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."
"Freshsales has impacted us positively; it has saved time, increased sales, and improved customer relationships."
"I like Freshsales because it's integrated with Shopify which we use to host our website."
"To conclude, the productivity and automation features are the most useful."
"The solution's most valuable feature is its well-organized sales cycle, which is important to us."
"All modules in Odoo are integrated together, providing seamless transitions across various functionalities."
"The product is stable...The product is scalable."
"It is a scalable solution...The product's initial setup phase was easy."
"Odoo is widespread in a lot of different industries, and the most powerful feature of Odoo in the manufacturing industry is the forecast."
"Odoo is open source, so we can develop it and adjust it to our requirements. It's easy to work with."
"It is a stable platform."
"It is a comprehensive tool containing a lot of applications integrated together by nature, it is easy to use and has a nice interface that is easy to learn and teach your employees."
"Being open source, it is more affordable compared to alternatives like Oracle or SAP, and I appreciate how easy it is to customize with the available sources."
 

Cons

"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."
"It lacks customizability for complex and larger use cases."
"The price of this solution could be improved as well as the reporting functionality."
"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."
"The licensing costs should be based on the amount of data and number of clients that one can insert into the application."
"We have a problem with the time to delivery for our customers, although this is not specific to this solution."
"The solution needs to improve the user experience and leads capture."
"The reporting for this solution across all their products could be improved."
"The human resources portion could be improved."
"Odoo's documentation needs improvement, as there are areas that are not well-documented."
"The solution lacks local API support. Also, it lacks some database integration platforms. In short, it lacks an API integration platform."
"Odoo can invest in improvements, considering areas like AI and ML, where there are shortcomings."
"Odoo provides their apps on mobile, but it is not good enough, especially for my clients."
"The customization and technical support are not great."
"Odoo could be better integrated with our warehouse management system."
"They could thoroughly study the market dynamics of different regions and connecting areas."
 

Pricing and Cost Advice

"The basic price is affordable. The add ons are expensive."
"If one is a very low price and ten is expensive, I rate the product price as a three."
"Freshsales is an economical product."
"The price for this solution is good in general, but in Brazil we do pay additional taxes."
"The tool is not that expensive."
"The pricing is quite affordable, especially when compared to other products, making it a cost-effective choice."
"The cost is expensive but cheaper than some other competitors."
"On a scale from one to ten, where one is cheap, and ten is expensive, I rate Odoo's pricing a six out of ten."
"They offer three packages – free, standard, and custom."
"There is a need to pay towards the licensing costs attached to the solution. It is not an expensive solution, especially in my country."
"I would rate this product on pricing as a six. If it is a SaaS solution, it is fixed. It is reasonably expensive."
"Odoo is straightforward in terms of costs. You pay the vendor for both the software and implementation. We selected one of the twelve certified vendors for implementation in our local area, opting for the vendor named Four Zero Five."
"Its pricing is well-received in Latin America. They sell by the user. In October 2022, they changed the way they sell Odoo. They commercialized Odoo. They now sell by the user. The cost of a user is $13.5 five per month for Latin America, which is lower than other ERPs."
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Top Industries

By visitors reading reviews
Comms Service Provider
18%
Construction Company
16%
Outsourcing Company
8%
Computer Software Company
8%
Manufacturing Company
11%
Computer Software Company
10%
Comms Service Provider
8%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise1
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise6
 

Questions from the Community

What needs improvement with Freshsales?
The product is up to the mark and everything we need right now.
What is your primary use case for Freshsales?
Freshsales is our CRM tool and CRM platform. Whenever we want to sell a product to a customer or when they inquire on any promotion site, we get the customer details over Freshsales, and based on t...
What advice do you have for others considering Freshsales?
Freshsales is a must-go product if you are considering a low budget and highly scalable product. I would rate this review as a nine.
What do you like most about Odoo?
The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email ...
What is your experience regarding pricing and costs for Odoo?
The pricing for Odoo is affordable, with the solution being significantly cheaper than its competitors like SAP, Microsoft, and Oracle, while offering a comparable range of services. Thus, in terms...
What needs improvement with Odoo?
Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not imm...
 

Comparisons

 

Overview

 

Sample Customers

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,
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Find out what your peers are saying about Freshsales vs. Odoo and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.