Freshservice vs OpenNebula comparison

Freshworks and OpenNebula are both solutions in the Cloud Management category. Freshworks is ranked #10 with an average rating of 8.2, while OpenNebula is ranked #19 with an average rating of 7.0. Freshworks holds a 1.2% mindshare in CM, compared to OpenNebula’s 1.7% mindshare. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 100% of OpenNebula users who would recommend it.

Freshservice

Read 41 Freshservice reviews

8,428 Views
1,096 Comparison Views

97% willing to recommend

OpenNebula

Read 15 OpenNebula reviews

3,373 Views
3,204 Comparison Views

100% willing to recommend

Freshservice

OpenNebula

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Freshservice and OpenNebula compete in the IT service management and cloud management space. Freshservice appears to have the upper hand with extensive feature offerings and ease of use, while OpenNebula stands out for its cloud management and cost-effectiveness.

Features: Freshservice offers robust incident management, comprehensive analytics, and seamless mobile app integration. Its workflow automation simplifies complex processes, aiding in better ticket routing and resolution. OpenNebula excels with its lightweight design, ease of customization, and flexibility in cloud management, making it an efficient choice for businesses looking to manage multiple environments with ease.

Room for Improvement: Freshservice needs improvement in customization options, enhancing its reporting capabilities, and better integration with third-party tools such as Microsoft Outlook. OpenNebula requires enhancements in documentation, expanding its feature set and improving REST API support to streamline integration and network provisioning.

Ease of Deployment and Customer Service: Freshservice offers versatility with deployment across public and private clouds, making it adaptable to different environments, though customer service experience varies with some facing delays. OpenNebula primarily operates in on-premises environments with some public cloud integration and generally satisfactory support, although the feedback is mixed.

Pricing and ROI: Freshservice provides flexible tiered pricing plans, which may be perceived as costly, especially outside of the American market, yet offers a notable return on investment. OpenNebula, being primarily open-source, stands out for cost-effectiveness, often being free or lower in price, offering substantial value compared to competitors like VMware.

To learn more, read our detailed Freshservice vs. OpenNebula Report (Updated: June 2026).

Buyer's Guide

Freshservice vs. OpenNebula

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Cloud Management

10th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (6th), Project Management Software (9th), IT Asset Management (4th), IT Service Management (ITSM) (4th), Configuration Management Databases (5th), IT Alerting and Incident Management (8th), AI IT Support (4th)

OpenNebula

Ranking in Cloud Management

19th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2026, in the Cloud Management category, the mindshare of Freshservice is 1.2%, up from 0.4% compared to the previous year. The mindshare of OpenNebula is 1.7%, down from 6.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
Freshservice	1.2%
OpenNebula	1.7%
Other	97.1%

Cloud Management

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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FOURES Jean-Philippe

Products Manager at a tech services company with 501-1,000 employees

Reliable, simple to manage, and offers great technical support

The support of VXLAN fits with our network management. Thanks to this we can propose mixed solutions using virtual resources on OpenNebula and bare metal servers hosted in our facilities linked to each other on the sale network. This use case is very useful when some applications need bare metal power (Kubernetes workers, huge databases, AI models computations, et cetera). The cluster management is very useful for splitting our different clusters (mutual vs dedicated). We can manage deployments and capacity planning without pain. The API is also really simple and it helped us to develop the Terraform provider to manage OpenNebula like any other cloud infrastructure.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Due to our previous system being so poor, our ROI was effectively immediate as staff could easily log tickets via email, web, or over phone."

"It allows for customization and offers a broad feature set."

"We found the initial setup to be very simple."

"One of the key benefits of Freshservice is license management."

"The tool is an easy, off-the-shelf product which allowed us to decommission our in-house system."

"It allowed the development team to concentrate on the client’s requirements instead."

"It is a stable solution. My company hasn't faced any problems with the solution."

"Depending on the size of your organization, is pretty standard and useful."

More Freshservice pros

"OpenNebula has given us tremendous knowledge about cloud computing and about Cloud Management platforms, commonly known as CMP."

"OpenNebula freed my customer from doing the maintenance operations of the servers because now that can be done by his clients."

"It is quite easy to deploy."

"For the entire data center, as a private cloud, I believe that user management, expert management, and the virtual data center is completely magic for the users."

"The ability to use it almost like a public cloud for an organization is a big asset, as it will create a value proposition and can control costs in a great way."

"It makes maintenance very easy and stress-free for our teams."

"The live migration feature has been great and is something we use very often."

"With a single click, we could set things up and initiate them."

More OpenNebula pros

Cons

"The chat portal is not that great."

"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."

"The analytics could be better."

"It's hard to interact directly with the users themselves."

"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."

"You can't implement a complicated delivery workflow."

"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."

"Freshservice has limitations in the discovery part of the solution. In order to automate the process of bringing information from your infrastructure to the database of the solution, it has a lot of limitations."

More Freshservice cons

"They should add more features like object storage."

"There are no payment gateways in OpenNebula."

"Backup features are only available in the enterprise edition. The community version lacks a good solution for making backups."

"They have been saying for the past two and a half years that they would develop a feature to hot-add RAM and CPU, but it does not work."

"Hosting platforms are limited so the deployment process needs improvement."

"As with all enterprise software licensing, the pricing is not intuitive and must be negotiated; grandfathered contracts are better than anything offered today."

"It should have a simple REST API like most other tools. It's the industry standard format. An XML-RPC API gives you an XML document that you have to convert and then do something with that. REST API endpoint provides outputs in a JSON document. I would also like to see support for user data or heat templates, which OpenStack offers, but OpenNebula doesn't have this yet."

"The protocol for clusterization is rough and doesn't work well."

More OpenNebula cons

Pricing and Cost Advice

"The price of Freshservice could improve, it is expensive."

"Freshservice's licensing costs are pretty good, and it has different categories of pricing based on what modules and features you choose, which gives a lot of flexibility."

"The solution has an annual licensing model."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

"Compared to other tools, Freshservice is affordable."

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."

More Freshservice pricing and cost advice

"OpenNebula gives good value for money."

"The licensing for OpenNebula used to be free, but now it's no longer free. A customer contacted me asking to move to another provider because of the changes in the licensing terms for OpenNebula. I have no information on how much the OpenNebula license is because the customer pays for it, and I only do the integration."

"The solution is open source so is free."

"We use the Community Edition, rather than the Enterprise Edition."

"VRA is very expensive but OpenNebula is free."

"OpenNebuoa has recently come up with a new subscription model that is economical and a lot of new customers are choosing this as it is an easy subscription model."

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Top Industries

By visitors reading reviews

Construction Company

11%

Manufacturing Company

10%

University

Financial Services Firm

12%

Comms Service Provider

10%

Computer Software Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	6
Large Enterprise	3

Questions from the Community

What is your experience regarding pricing and costs for Freshservice?

I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.

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What needs improvement with Freshservice?

I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...

See all answers

What is your primary use case for Freshservice?

In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...

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Comparisons

ServiceNow vs Freshservice

Compared 11% of the time

Zendesk vs Freshservice

Compared 8% of the time

JIRA Service Management vs Freshservice

Compared 6% of the time

Device42 vs Freshservice

Compared 4% of the time

Samanage vs Freshservice

Compared 4% of the time

More Freshservice Competitors

CloudStack vs OpenNebula

Compared 15% of the time

VMware Aria Automation vs OpenNebula

Compared 8% of the time

Nutanix Cloud Manager (NCM) vs OpenNebula

Compared 6% of the time

VMware Aria Operations vs OpenNebula

Compared 5% of the time

Morpheus vs OpenNebula

Compared 5% of the time

More OpenNebula Competitors

Product Reports

Buyer's Guide

Freshservice

July 2026

Download Freshservice product report

Buyer's Guide

OpenNebula

June 2026

Download OpenNebula product report

Also Known As

Flint

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Overview

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

OpenNebula offers scalability, ease of deployment, and integration capabilities that enhance cloud management for enterprises. It supports both virtual and bare metal resources, providing a versatile cloud management experience.

OpenNebula provides a robust platform for building, managing, and automating private and public clouds. Its compatibility with platforms like VMware, KVM, and containers makes it ideal for businesses hosting virtual private clouds and deploying Kubernetes clusters. OpenNebula's API and SDK facilitate automation and integration, allowing organizations to connect with IT systems effectively. Despite its strengths, improvements in object storage, REST API integration, and UI enhancements are needed. The documentation can be disorganized, and users encounter challenges with upgrades and community support.

What are key OpenNebula features?

Scalability: Easily manage resources for growing cloud environments.
User-Friendly Interface: Simplifies cloud management tasks.
Integration: Connects seamlessly with IT systems using robust API and SDK.
Hypervisor Support: Works with multiple hypervisors and container platforms.

What benefits do users find in OpenNebula?

Efficiency: Streamlines cloud operations, reducing management complexities.
Versatility: Offers support for both virtual and bare metal resources.
Community and Documentation: Though needing improvement, provides valuable resources for users.
Cost-Effectiveness: Lightweight nature minimizes resource expenditure.

OpenNebula implementation spans industries where cloud automation and management are critical. Companies utilize OpenNebula for deploying private clouds and managing infrastructure. Its support for Kubernetes clusters is beneficial in tech-driven sectors, highlighting OpenNebula's adaptability to different operational needs.

OpenNebula

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Akamai, BBC, Fermilab, Terradue, Surf Sara, Produban, Netways, ESA, China Mobile, BlackBerry, Deloitte, Fuze, Telefonica, Trivago, Nokia, Encore Tech, Beeks.

Buyer's Guide

Freshservice vs. OpenNebula

June 2026

Free Report: Freshservice vs. OpenNebula

Find out what your peers are saying about Freshservice vs. OpenNebula and other solutions. Updated: June 2026.

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