Freshservice vs OpenNebula comparison

Read 15 OpenNebula reviews

3,169 Views
3,011 Comparison Views

100% willing to recommend

Freshservice

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 17, 2024

Freshservice and OpenNebula compete in the IT service management and cloud management space. Freshservice appears to have the upper hand with extensive feature offerings and ease of use, while OpenNebula stands out for its cloud management and cost-effectiveness.

Features: Freshservice offers robust incident management, comprehensive analytics, and seamless mobile app integration. Its workflow automation simplifies complex processes, aiding in better ticket routing and resolution. OpenNebula excels with its lightweight design, ease of customization, and flexibility in cloud management, making it an efficient choice for businesses looking to manage multiple environments with ease.

Room for Improvement: Freshservice needs improvement in customization options, enhancing its reporting capabilities, and better integration with third-party tools such as Microsoft Outlook. OpenNebula requires enhancements in documentation, expanding its feature set and improving REST API support to streamline integration and network provisioning.

Ease of Deployment and Customer Service: Freshservice offers versatility with deployment across public and private clouds, making it adaptable to different environments, though customer service experience varies with some facing delays. OpenNebula primarily operates in on-premises environments with some public cloud integration and generally satisfactory support, although the feedback is mixed.

Pricing and ROI: Freshservice provides flexible tiered pricing plans, which may be perceived as costly, especially outside of the American market, yet offers a notable return on investment. OpenNebula, being primarily open-source, stands out for cost-effectiveness, often being free or lower in price, offering substantial value compared to competitors like VMware.

To learn more, read our detailed Freshservice vs. OpenNebula Report (Updated: April 2026).

Freshservice vs. OpenNebula

April 2026

Download the complete report

Helped 896,467 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Cloud Management

10th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (6th), Project Management Software (10th), IT Asset Management (4th), IT Service Management (ITSM) (4th), Configuration Management Databases (5th), IT Alerting and Incident Management (9th), AI IT Support (4th)

OpenNebula

Ranking in Cloud Management

15th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the Cloud Management category, the mindshare of Freshservice is 1.2%, up from 0.4% compared to the previous year. The mindshare of OpenNebula is 1.9%, down from 7.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
Freshservice	1.2%
OpenNebula	1.9%
Other	96.9%

Cloud Management

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Read full review

FOURES Jean-Philippe

Products Manager at a tech services company with 501-1,000 employees

Reliable, simple to manage, and offers great technical support

The support of VXLAN fits with our network management. Thanks to this we can propose mixed solutions using virtual resources on OpenNebula and bare metal servers hosted in our facilities linked to each other on the sale network. This use case is very useful when some applications need bare metal power (Kubernetes workers, huge databases, AI models computations, et cetera). The cluster management is very useful for splitting our different clusters (mutual vs dedicated). We can manage deployments and capacity planning without pain. The API is also really simple and it helped us to develop the Terraform provider to manage OpenNebula like any other cloud infrastructure.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We found the initial setup to be very simple."

"Freshservice is more stable and easier to use; it's also less expensive, and for small and medium-sized organizations, it's quite good."

"The solution has been stable."

"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."

"We use the ticketing system primarily, which is very easy to use for all users."

"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."

"Ability to scan barcodes and a great search feature."

"I would recommend it if you're looking for a really quick way of getting your help desk up and running with a ticketing system and some pretty cool automation with emails, notifications, etc."

More Freshservice pros

"I also like the ability to build custom functions. I can define a function where I have two types of views and configure the dependencies. The virtual data centers concept allows me to define users. If a user wants to join certain kinds of machines, the host and the other user won't see them. It gives me the flexibility to define multiple views and data centers in one place."

"It makes maintenance very easy and stress-free for our teams."

"For our use case, we found the solution to be the best fit when dealing with infrastructure services."

"The solution provides templates for configurations that can easily be exchanged to VMs."

"It has enabled us to decrease the optics by around 55 to 60%."

"I'll definitely recommend OpenNebula because it's an open-source solution that's effortless to set up, and the total cost of ownership is low."

"For the entire data center, as a private cloud, I believe that user management, expert management, and the virtual data center is completely magic for the users."

"The ability to use it almost like a public cloud for an organization is a big asset, as it will create a value proposition and can control costs in a great way."

More OpenNebula pros

Cons

"The automation workflows are powerful, but the UI can feel limited; once the workflows get complex, it becomes hard to visualize them."

"Sometimes, the billing process is an absolute nightmare."

"A chat bot needs to be added to the portal."

"The round robin ticketing feature that they have is not ideal."

"I am not too happy with the page layout or screen layout since it always looks messy."

"Freshservice can be improved by enhancing Asset Management or CMDB accuracy."

"Their analytics need improvement."

"You can't implement a complicated delivery workflow."

More Freshservice cons

"There are no payment gateways in OpenNebula."

"I would like to see OpenNebula add more integration with REST API. XML-RPC API is good, but it becomes a pain to form a resting output."

"The front-facing API can be improved to support lots of requests when the platform is huge with lots of virtual resources."

"The web interface could be better. It's not very difficult to use, but there's room for enhancement."

"They have been saying for the past two and a half years that they would develop a feature to hot-add RAM and CPU, but it does not work."

"Most of the competitors are offering some sort of billing software to transform their installation to work as a small-sized public cloud, but those offerings from OpenNebula are still missing."

"They should add more features like object storage."

"Template management also needs improvement in OpenNebula because it's inferior right now."

More OpenNebula cons

Pricing and Cost Advice

"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

"Freshservice price is competitive, it is not more than other solutions on the market."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"The pricing is reasonable."

"The solution has an annual licensing model."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

More Freshservice pricing and cost advice

"We use the Community Edition, rather than the Enterprise Edition."

"VRA is very expensive but OpenNebula is free."

"OpenNebuoa has recently come up with a new subscription model that is economical and a lot of new customers are choosing this as it is an easy subscription model."

"OpenNebula gives good value for money."

"The solution is open source so is free."

"The licensing for OpenNebula used to be free, but now it's no longer free. A customer contacted me asking to move to another provider because of the changes in the licensing terms for OpenNebula. I have no information on how much the OpenNebula license is because the customer pays for it, and I only do the integration."

See which vendors are best for you

Use our free recommendation engine to learn which Cloud Management solutions are best for your needs.

See recommendations

896,467 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

University

10%

Manufacturing Company

Construction Company

Educational Organization

Financial Services Firm

12%

Comms Service Provider

10%

Computer Software Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	15

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	6
Large Enterprise	3

Questions from the Community

What is your experience regarding pricing and costs for Freshservice?

I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.

What needs improvement with Freshservice?

Freshservice has an AI agent that needs improvement for finding knowledge base articles. When issues or incidents are received in Freshservice, new users should be able to receive direct help from ...

What is your primary use case for Freshservice?

Freshservice is used to redirect ticket handling and acknowledge tickets and incidents received. Tickets are redirected with their short description and subject line in Freshservice, which allows f...

What needs improvement with OpenNebula?

The web interface could be better. It's not very difficult to use, but there's room for enhancement. Another area for improvement is the integration with hardware to manage the lower layer of the n...

What is your primary use case for OpenNebula?

Previously, we were using VMware, but recently, we've started using OpenNebula for cloud management. As a big cloud provider, it helps give customers increased control over their clusters. We use L...

What advice do you have for others considering OpenNebula?

I recommend it, especially if you need a management interface for a small to medium private cloud. I would rate OpenNebula an eight out of ten.

ServiceNow vs Freshservice

Comparisons

Compared 13% of the time

Zendesk vs Freshservice

Compared 8% of the time

JIRA Service Management vs Freshservice

Compared 6% of the time

Device42 vs Freshservice

Compared 4% of the time

Samanage vs Freshservice

Compared 4% of the time

More Freshservice Competitors

CloudStack vs OpenNebula

Compared 18% of the time

VMware Aria Automation vs OpenNebula

Compared 7% of the time

Nutanix Cloud Manager (NCM) vs OpenNebula

Compared 7% of the time

Morpheus vs OpenNebula

Compared 6% of the time

VMware Aria Operations vs OpenNebula

Compared 5% of the time

More OpenNebula Competitors

Product Reports

Download Freshservice product report

Freshservice

May 2026

Download OpenNebula product report

May 2026

Also Known As

Flint

No data available

Overview

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

OpenNebula offers scalability, ease of deployment, and integration capabilities that enhance cloud management for enterprises. It supports both virtual and bare metal resources, providing a versatile cloud management experience.

OpenNebula provides a robust platform for building, managing, and automating private and public clouds. Its compatibility with platforms like VMware, KVM, and containers makes it ideal for businesses hosting virtual private clouds and deploying Kubernetes clusters. OpenNebula's API and SDK facilitate automation and integration, allowing organizations to connect with IT systems effectively. Despite its strengths, improvements in object storage, REST API integration, and UI enhancements are needed. The documentation can be disorganized, and users encounter challenges with upgrades and community support.

What are key OpenNebula features?

Scalability: Easily manage resources for growing cloud environments.
User-Friendly Interface: Simplifies cloud management tasks.
Integration: Connects seamlessly with IT systems using robust API and SDK.
Hypervisor Support: Works with multiple hypervisors and container platforms.

What benefits do users find in OpenNebula?

Efficiency: Streamlines cloud operations, reducing management complexities.
Versatility: Offers support for both virtual and bare metal resources.
Community and Documentation: Though needing improvement, provides valuable resources for users.
Cost-Effectiveness: Lightweight nature minimizes resource expenditure.

OpenNebula implementation spans industries where cloud automation and management are critical. Companies utilize OpenNebula for deploying private clouds and managing infrastructure. Its support for Kubernetes clusters is beneficial in tech-driven sectors, highlighting OpenNebula's adaptability to different operational needs.

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Akamai, BBC, Fermilab, Terradue, Surf Sara, Produban, Netways, ESA, China Mobile, BlackBerry, Deloitte, Fuze, Telefonica, Trivago, Nokia, Encore Tech, Beeks.