Freshservice vs OpenNebula comparison

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Freshservice

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Executive SummaryUpdated on Dec 17, 2024

Freshservice and OpenNebula compete in the IT service management and cloud management space. Freshservice appears to have the upper hand with extensive feature offerings and ease of use, while OpenNebula stands out for its cloud management and cost-effectiveness.

Features: Freshservice offers robust incident management, comprehensive analytics, and seamless mobile app integration. Its workflow automation simplifies complex processes, aiding in better ticket routing and resolution. OpenNebula excels with its lightweight design, ease of customization, and flexibility in cloud management, making it an efficient choice for businesses looking to manage multiple environments with ease.

Room for Improvement: Freshservice needs improvement in customization options, enhancing its reporting capabilities, and better integration with third-party tools such as Microsoft Outlook. OpenNebula requires enhancements in documentation, expanding its feature set and improving REST API support to streamline integration and network provisioning.

Ease of Deployment and Customer Service: Freshservice offers versatility with deployment across public and private clouds, making it adaptable to different environments, though customer service experience varies with some facing delays. OpenNebula primarily operates in on-premises environments with some public cloud integration and generally satisfactory support, although the feedback is mixed.

Pricing and ROI: Freshservice provides flexible tiered pricing plans, which may be perceived as costly, especially outside of the American market, yet offers a notable return on investment. OpenNebula, being primarily open-source, stands out for cost-effectiveness, often being free or lower in price, offering substantial value compared to competitors like VMware.

To learn more, read our detailed Freshservice vs. OpenNebula Report (Updated: April 2026).

Freshservice vs. OpenNebula

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Cloud Management

12th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (5th), Project Management Software (10th), IT Asset Management (4th), IT Service Management (ITSM) (4th), Configuration Management Databases (5th), IT Alerting and Incident Management (8th), AI IT Support (3rd)

OpenNebula

Ranking in Cloud Management

9th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the Cloud Management category, the mindshare of Freshservice is 1.0%, up from 0.4% compared to the previous year. The mindshare of OpenNebula is 2.5%, down from 8.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
OpenNebula	2.5%
Freshservice	1.0%
Other	96.5%

Cloud Management

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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FOURES Jean-Philippe

Products Manager at a tech services company with 501-1,000 employees

Reliable, simple to manage, and offers great technical support

The support of VXLAN fits with our network management. Thanks to this we can propose mixed solutions using virtual resources on OpenNebula and bare metal servers hosted in our facilities linked to each other on the sale network. This use case is very useful when some applications need bare metal power (Kubernetes workers, huge databases, AI models computations, et cetera). The cluster management is very useful for splitting our different clusters (mutual vs dedicated). We can manage deployments and capacity planning without pain. The API is also really simple and it helped us to develop the Terraform provider to manage OpenNebula like any other cloud infrastructure.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Its ease of use is fantastic; it is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that, and it is on its own level."

"My advice for others looking into using Freshservice is that it is a very great tool, as it saves your time, your money, and your team efforts."

"The workflow and the change management process are valuable."

"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."

"We find its ability to track what's going on with each request very valuable."

"I would recommend this solution to others because it is good and the price is reasonable."

"One of the things I liked about Freshservice was how easy it was to implement. While it doesn't have extensive customization capabilities, the available options are sufficient for certain sizes of companies. You don't need to customize your ticketing system much. Freshservice is a great solution because you can implement it very quickly. You can upload your catalog, and you're done in maybe a week or two."

"You can just register and within five to minute minutes, you are ready to go."

More Freshservice pros

"What's best about OpenNebula that people like is that it's easy to deploy. It's also easy to manage. It's interesting because people choose OpenNebula over other solutions because of the ease of management."

"OpenNebula has very good integration with SAP Storage, is easy to use, has a good UI, and is very scalable."

"For our use case, we found the solution to be the best fit when dealing with infrastructure services."

"The ability to use it almost like a public cloud for an organization is a big asset, as it will create a value proposition and can control costs in a great way."

"I also like the ability to build custom functions. I can define a function where I have two types of views and configure the dependencies. The virtual data centers concept allows me to define users. If a user wants to join certain kinds of machines, the host and the other user won't see them. It gives me the flexibility to define multiple views and data centers in one place."

"OpenNebula has given us tremendous knowledge about cloud computing and about Cloud Management platforms, commonly known as CMP."

"It is quite easy to deploy."

"OpenNebula has very good integration with SAP Storage."

More OpenNebula pros

Cons

"Not integrated with Google."

"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."

"Their analytics need improvement."

"Freshservice automation capabilities are improving the way we respond to a few customers. There is a bit of delay when we must respond to the customer."

"Freshservice could improve the delegation and workflow management features."

"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."

"Freshservice can be improved by enhancing Asset Management or CMDB accuracy."

"A chat bot needs to be added to the portal."

More Freshservice cons

"Most of the competitors are offering some sort of billing software to transform their installation to work as a small-sized public cloud, but those offerings from OpenNebula are still missing."

"Hosting platforms are limited so the deployment process needs improvement."

"As with all enterprise software licensing, the pricing is not intuitive and must be negotiated; grandfathered contracts are better than anything offered today."

"I would like to see OpenNebula add more integration with REST API. XML-RPC API is good, but it becomes a pain to form a resting output."

"The front-facing API can be improved to support lots of requests when the platform is huge with lots of virtual resources."

"They should add more features like object storage."

"It should have a simple REST API like most other tools. It's the industry standard format. An XML-RPC API gives you an XML document that you have to convert and then do something with that. REST API endpoint provides outputs in a JSON document. I would also like to see support for user data or heat templates, which OpenStack offers, but OpenNebula doesn't have this yet."

"An area for improvement in OpenNebula is the number of features it has. The solution doesn't have that many cloud features compared to other solutions. You'd say, "Okay, simplicity over a rich feature list?" Some say, "No, I need a big machine or a cloud interface for my customers to manage resources. I don't have to go and do it for them." Some people do it that way, and it works, but I'd like to improve the limited features in OpenNebula."

More OpenNebula cons

Pricing and Cost Advice

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."

"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."

"The pricing is reasonable."

"The solution may be around 20,000 euros a year."

"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."

"Compared to other tools, Freshservice is affordable."

"Our licensing fee for Freshservice is $2,500 a year."

More Freshservice pricing and cost advice

"OpenNebuoa has recently come up with a new subscription model that is economical and a lot of new customers are choosing this as it is an easy subscription model."

"We use the Community Edition, rather than the Enterprise Edition."

"The licensing for OpenNebula used to be free, but now it's no longer free. A customer contacted me asking to move to another provider because of the changes in the licensing terms for OpenNebula. I have no information on how much the OpenNebula license is because the customer pays for it, and I only do the integration."

"The solution is open source so is free."

"OpenNebula gives good value for money."

"VRA is very expensive but OpenNebula is free."

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Top Industries

By visitors reading reviews

University

10%

Manufacturing Company

Construction Company

Educational Organization

Financial Services Firm

10%

Computer Software Company

10%

University

10%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	15

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	6
Large Enterprise	3

Questions from the Community

What is your experience regarding pricing and costs for Freshservice?

I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.

What needs improvement with Freshservice?

Freshservice has an AI agent that needs improvement for finding knowledge base articles. When issues or incidents are received in Freshservice, new users should be able to receive direct help from ...

What is your primary use case for Freshservice?

Freshservice is used to redirect ticket handling and acknowledge tickets and incidents received. Tickets are redirected with their short description and subject line in Freshservice, which allows f...

What needs improvement with OpenNebula?

The web interface could be better. It's not very difficult to use, but there's room for enhancement. Another area for improvement is the integration with hardware to manage the lower layer of the n...

What is your primary use case for OpenNebula?

Previously, we were using VMware, but recently, we've started using OpenNebula for cloud management. As a big cloud provider, it helps give customers increased control over their clusters. We use L...

What advice do you have for others considering OpenNebula?

I recommend it, especially if you need a management interface for a small to medium private cloud. I would rate OpenNebula an eight out of ten.

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Compared 5% of the time

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Compared 20% of the time

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Compared 8% of the time

VMware Aria Automation vs OpenNebula

Compared 6% of the time

VMware Cloud Director vs OpenNebula

Compared 5% of the time

Morpheus vs OpenNebula

Compared 5% of the time

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Product Reports

Download Freshservice product report

Freshservice

April 2026

Download OpenNebula product report

March 2026

Also Known As

Flint

No data available

Overview

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Freshworks

OpenNebula provides the most simple but feature-rich and flexible solution for the comprehensive management of virtualized data centers to enable private, public and hybrid IaaS clouds. OpenNebula interoperability makes cloud an evolution by leveraging existing IT assets, protecting your investments, and avoiding vendor lock-in.

OpenNebula is a turnkey enterprise-ready solution that includes all the features needed to provide an on-premises (private) cloud offering, and to offer public cloud services.

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Akamai, BBC, Fermilab, Terradue, Surf Sara, Produban, Netways, ESA, China Mobile, BlackBerry, Deloitte, Fuze, Telefonica, Trivago, Nokia, Encore Tech, Beeks.