

Salesforce Platform and GeneXus compete in the CRM and app development category. Salesforce Platform seems to have the upper hand due to its extensiveness and integration options.
Features: Salesforce Platform offers robust CRM features, third-party integrations, and extensive customization options. GeneXus users highlight the platform's ability to generate applications automatically and efficiently, saving considerable development time.
Room for Improvement: Users suggest that Salesforce Platform can be complex and overwhelming, necessitating a steep learning curve. GeneXus users point out that while the platform’s automation is impressive, its AI-generated code occasionally needs fine-tuning.
Ease of Deployment and Customer Service: Salesforce Platform users commend its scalable deployment but note the initial setup can be intricate without expert support. GeneXus users find the deployment straightforward, benefiting from the platform’s automation; however, they report mixed experiences with customer support.
Pricing and ROI: Salesforce Platform is perceived as expensive, yet users feel justified given its extensive capabilities and solid ROI. GeneXus offers a more cost-effective setup, and users report satisfactory ROI due to the time saved in development.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
In terms of productivity, my ROI is definitely at an eight or nine out of a scale of one to ten.
We are using it globally in thirty countries.
Salesforce Platform is absolutely scalable for us.
Salesforce's scalability was not a problem.
We have never had any problems with it.
It is definitely very stable.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
If I need to gain access to a specific feature within Salesforce Platform, it should point me to who in my organization manages it.
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.
Using AI extensively to make the platform easier to use would also be beneficial.
It is on the expensive side, unfortunately.
Salesforce Platform may be on the expensive side.
The biggest benefit is seamless usage in terms of an easy-to-use interface and GUI that makes it easy to interact with the entire platform and generate reports effortlessly.
This integration allows us to manage customers from all aspects in one place, providing a clear view.
The most useful features of Salesforce Platform for us include lead generation, lead management, and pipeline management.
| Product | Mindshare (%) |
|---|---|
| Salesforce Platform | 6.3% |
| GeneXus | 3.5% |
| Other | 90.2% |


| Company Size | Count |
|---|---|
| Small Business | 12 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 39 |
| Midsize Enterprise | 26 |
| Large Enterprise | 39 |
GeneXus quickly implements and integrates technologies like AI, supports multiple languages, and enhances workflow and mobile development. It offers frequent updates for system compatibility and efficient front-end and back-end development.
GeneXus enables multi-language development including C#, Java, and JavaScript, optimizing database connections and supporting mobile applications. Frequent IDE updates ensure compatibility with new systems while its low-code environment enhances efficiency. Integration with tools like DevOps enhances version control, and it runs on servers like IIS, Azure, and Tomcat, saving time and reducing costs. Despite strengths, users seek improved documentation, enhanced front-end capabilities, modern components, and better integration. Expanded community resources, security features, performance, and faster code generation are highlighted areas for improvement along with increased awareness and support.
What are the key features of GeneXus?GeneXus is utilized for web development and applications across web and mobile platforms. It integrates enterprise systems and generates code in C Sharp, CSS, and JavaScript. Companies apply its frameworks for project management within industries such as insurance, banking, social, and medical sectors, predominantly in South America.
Salesforce Platform offers a flexible, scalable CRM solution with user-friendly customization, robust mobile access, seamless third-party integration, and real-time data visibility, making it ideal for businesses to manage customer relationships and drive marketing efforts efficiently.
Salesforce Platform delivers comprehensive CRM capabilities with a focus on customization and integration with third-party tools. Users benefit from a robust mobile app, global reach, and the ability to handle diverse business requirements through scalable infrastructure. Automated workflows and dashboards enhance productivity, while detailed reporting and analytics support targeted marketing and data-driven decision-making. Despite the strengths, areas for improvement include search capabilities, data storage affordability, and user interface simplification. Users also seek better automation and AI-based features alongside quicker support services and more intuitive documentation.
What are the notable features of Salesforce Platform?In industries like sales, marketing, and project management, Salesforce Platform is a trusted tool for CRM, lead tracking, and process standardization. Its versatile nature makes it valuable for roles focusing on communication management, opportunity tracking, and sales forecasting, delivering tailored insights for enhanced customer interactions.
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