GeneXus vs ServiceNow Now Platform comparison

GeneXus and ServiceNow are both solutions in the Low-Code Development Platforms category. GeneXus is ranked #20 with an average rating of 9.0, while ServiceNow is ranked #9 with an average rating of 7.7. GeneXus holds a 1.0% mindshare in LCDP, compared to ServiceNow’s 2.4% mindshare. Additionally, 100% of GeneXus users are willing to recommend the solution, compared to 98% of ServiceNow users who would recommend it.

GeneXus

Read 14 GeneXus reviews

1,104 Views
795 Comparison Views

100% willing to recommend

ServiceNow Now Platform

Read 50 ServiceNow Now Platform reviews

2,468 Views
1,604 Comparison Views

98% willing to recommend

GeneXus

ServiceNow Now Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 18, 2024

GeneXus and ServiceNow Now Platform are competing products in the technology market. While both have strengths, ServiceNow Now Platform is seen as superior due to its extensive features.

Features: Users praise GeneXus for its ease of development, automation capabilities, and support for multiple platforms. ServiceNow Now Platform is known for its robust IT operations functionality, workflow automation, and extensive integration options.

Room for Improvement: GeneXus needs more frequent updates, better documentation, and enhanced user interface. ServiceNow Now Platform requires improvements in performance, user-friendly experience, and reduction in deployment complexity.

Ease of Deployment and Customer Service: GeneXus offers a straightforward deployment model and notable customer support, making it accessible for users. ServiceNow Now Platform, though complex to deploy, is backed by a robust customer service network that provides effective assistance.

Pricing and ROI: GeneXus users appreciate its pricing structure and report good ROI, benefiting from lower setup costs. ServiceNow Now Platform, despite higher costs, is viewed as offering substantial ROI due to its advanced features, making it a worthwhile investment.

To learn more, read our detailed GeneXus vs. ServiceNow Now Platform Report (Updated: March 2026).

Buyer's Guide

GeneXus vs. ServiceNow Now Platform

March 2026

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Helped 884,933 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.1

GeneXus offers high ROI for large companies, excels in banking apps, and is effective for both extensive and limited user systems.

Sentiment score

6.4

Larger enterprises see ROI from ServiceNow via enhanced performance and AI features, but smaller companies may struggle with costs.

No quotes available

For more quotes and insights, download the GeneXus report

No quotes available

For more quotes and insights, download the ServiceNow Now Platform report

Customer Service

Sentiment score

7.6

GeneXus customer service is fast, knowledgeable, cooperative, usually responding within 24 hours, and generally rated highly by users.

Sentiment score

7.2

ServiceNow Now Platform's support is praised for responsiveness and expertise, particularly at higher levels, with ratings between seven to ten.

No quotes available

For more quotes and insights, download the GeneXus report

They are very good and prompt and quite knowledgeable about the internals of ServiceNow Now Platform.

Vishal Savajiani

Senior Analyst at DXC Technology

They have enough knowledge to say the right things.

Srivathsa Ramachandran

Associate director at Accenture

For more quotes and insights, download the ServiceNow Now Platform report

Scalability Issues

Sentiment score

8.4

GeneXus is scalable and adaptable, supporting growth from small projects to large systems with high ratings for ease and efficiency.

Sentiment score

7.8

ServiceNow Now Platform excels in scalability, customization, and integration, efficiently supporting large-scale, cloud-based business environments.

No quotes available

For more quotes and insights, download the GeneXus report

Users can build and modify the platform according to their needs.

SiddharthZunjarrao

Associate Director at KPMG India

You can have thousands of users using the platform very efficiently.

Vishal Savajiani

Senior Analyst at DXC Technology

It is easily scalable and very powerful in this direction.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

For more quotes and insights, download the ServiceNow Now Platform report

Stability Issues

Sentiment score

8.1

GeneXus offers high stability with bi-monthly upgrades, rated 8-10 by users, best suited for simpler front-end applications.

Sentiment score

8.1

ServiceNow Now Platform is reliable with high availability, seamless critical app handling, and improved cloud performance, despite occasional upgrade issues.

No quotes available

For more quotes and insights, download the GeneXus report

Overall, it achieves a 99.99% SLA on availability.

Vishal Savajiani

Senior Analyst at DXC Technology

I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

ServiceNow Now Platform has improved it since then.

Mayur Patil

Assistant Manager at Wipro Limited

For more quotes and insights, download the ServiceNow Now Platform report

Room For Improvement

GeneXus requires better front-end, training, security, integration, collaboration, market awareness, UI, code speed, cost, community, alerts, performance, and language support.

ServiceNow users face challenges with its complex licensing, unintuitive interface, integration, AI features, customization, and low-code support.

No quotes available

For more quotes and insights, download the GeneXus report

Historical data isn't as easily available as expected and it requires buying additional licenses for more features.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

It lacks support for rollbacks in case of complex customer processes.

SiddharthZunjarrao

Associate Director at KPMG India

There are many areas where ServiceNow leverages AI or machine learning to enhance the features.

Vishal Savajiani

Senior Analyst at DXC Technology

For more quotes and insights, download the ServiceNow Now Platform report

Setup Cost

GeneXus offers costly multi-plan licenses but justifies the price by replacing multiple developers and including maintenance and upgrades.

ServiceNow's high licensing costs are offset by valuable functionalities, offering a good return on investment for organizations.

No quotes available

For more quotes and insights, download the GeneXus report

ServiceNow Now Platform falls within the more expensive tier of a product.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

ServiceNow Now Platform is an expensive product.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

For more quotes and insights, download the ServiceNow Now Platform report

Valuable Features

GeneXus offers rapid deployment, seamless tech integration, error detection, multi-language support, automation, and a user-friendly architecture.

ServiceNow Now Platform offers incident management, automation, integration, low-code development, AI enhancements, and custom solutions for IT service management.

No quotes available

For more quotes and insights, download the GeneXus report

It is extremely powerful and very much customizable, which allows for quick building of solutions around it.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.

SiddharthZunjarrao

Associate Director at KPMG India

For more quotes and insights, download the ServiceNow Now Platform report

Categories and Ranking

GeneXus

Ranking in Low-Code Development Platforms

20th

Average Rating

8.6

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Mobile Development Platforms (12th)

ServiceNow Now Platform

Ranking in Low-Code Development Platforms

9th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Rapid Application Development Software (14th), No-Code Development Platforms (3rd), Business Orchestration and Automation Technologies (17th)

Mindshare comparison

As of March 2026, in the Low-Code Development Platforms category, the mindshare of GeneXus is 1.0%, up from 0.7% compared to the previous year. The mindshare of ServiceNow Now Platform is 2.4%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Low-Code Development Platforms Mindshare Distribution
Product	Mindshare (%)
ServiceNow Now Platform	2.4%
GeneXus	1.0%
Other	96.6%

Low-Code Development Platforms

Featured Reviews

XavierEspinoza

Internal System Coordinator at Red CEDIA

Offers a simplified architecture with outstanding integration capabilities

The integration capabilities of GeneXus are highly valuable for our organization. The metadata obtained within the logic of different systems is also vital. Due to the solution, our company team doesn't have to work with multiple languages and integrations can be made with C Sharp. JavaScript can also be used with GeneXus, the tool takes charge of all the rest and has a simple architecture. The solution can be used out of the box without facing any issues and nothing much needs to be done with frameworks. In our case we need to use Python with GeneXus, we use Ironpython to embed python code in C# .

Read full review

Vishal Savajiani

Senior Analyst at DXC Technology

Low-code workflows have transformed how we automate processes and build enterprise apps

First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.

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Top Industries

By visitors reading reviews

Comms Service Provider

11%

Energy/Utilities Company

Outsourcing Company

Manufacturing Company

Financial Services Firm

13%

Government

10%

Manufacturing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	35

Questions from the Community

What needs improvement with GeneXus?

GeneXus needs to be more consistent in functionality without any errors. Code generation is highly time-consuming for GeneXus, but in some cases, it saves time as well. Some errors will take too lo...

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What is your primary use case for GeneXus?

Our company uses the latest version of GeneXus. The solution is used in our company to develop various enterprise systems, and GeneXus is used as an integrator, which further facilitates low-cost d...

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What advice do you have for others considering GeneXus?

The tool's use case depends upon the requirements. The solution is ideal for integrations to modernize systems. GeneXus is also used in a site to develop systems with functional programming for big...

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What do you like most about ServiceNow Now Platform?

The integration with other tools is pretty good.

See all answers

What is your experience regarding pricing and costs for ServiceNow Now Platform?

I find the tool to be quite affordable.

See all answers

What needs improvement with ServiceNow Now Platform?

I do see some negative sides and room for improvement. I think there may be some integration with AI and a smart way of reporting, reporting mechanisms, and automation mechanisms on the inputs from...

See all answers

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Compared 5% of the time

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Product Reports

Buyer's Guide

GeneXus

March 2026

Download GeneXus product report

Buyer's Guide

ServiceNow Now Platform

February 2026

Download ServiceNow Now Platform product report

Overview

What is GeneXus? GeneXus™ is the best Low-Code Platform that you don't know yet.

It's a Software Development Platform that simplifies and automates the tasks of creating and evolving enterprise applications and multi-channel user-experiences. Great Advantages:

- Higher productivity, with automatic maintenance & evolution
- Multi-Experience, we continuously create new code generators
- Agile, incremental approach, with fully functional prototypes
- Easier to learn, one single language to cover all technologies
- Future-proof, we've been around for 30 years, evolving for you

Key Differentiators against the competition:

- No runtime fees, we charge by developer
- Best theoretical framework, which allows us to evolve
- Best coverage in the market: Most technologies, most languages, most markets and industries
- We run on-premise or on the cloud
- Multiple starting points depending on the type of company you work in, with products for Students, Startups, ISVs, Corporate Development, and SAP technologies

GeneXus uses Artificial Intelligence techniques to create software, enabling truly incremental development of apps, providing a low-code, future-proof development platform for the leading execution platforms and languages, and the most popular DBMS.

GeneXus

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Sample Customers

Canal de Panamá, Gerdau, Coca-Cola, Mercado Libre, DHL, Mitsubishi Heavy Industries, TECNISA, Mexican Polak Group, Ferrovalle, Canon, Azteca, KPMG, TURBUS, Santander, BBVA

experian, beachbody, health partners

Buyer's Guide

GeneXus vs. ServiceNow Now Platform

March 2026

Free Report: GeneXus vs. ServiceNow Now Platform

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