


Ivanti ITSM and GLPI by Teclib compete in the IT service management domain. Ivanti ITSM has the upper hand due to its advanced AI-based hyper-automation and flexibility with third-party integrations.
Features: Ivanti ITSM offers self-service, self-healing capabilities, and a comprehensive service catalog, enhanced by AI in hyper-automation. It excels at asset and service desk management and integrates with LDAP and Azure. GLPI by Teclib is recognized for its asset management and efficient ticketing system, providing a high level of customization, configuration management, and license management.
Room for Improvement: Ivanti ITSM needs to enhance non-Windows OS patching, expand integration options, and refine technical support. Users have difficulties in customizing its self-service portal, and some features struggle in hybrid environments. GLPI by Teclib can improve plugin management and user interface and address ticket management issues and stability challenges in certain functions.
Ease of Deployment and Customer Service: Ivanti ITSM offers flexibility with hybrid and public cloud deployments, minimizing configuration challenges, though customer support could improve response times. GLPI by Teclib mostly offers on-premises deployment with some private cloud solutions, where support is effective but could benefit from speed improvements and better integration capabilities.
Pricing and ROI: Ivanti ITSM operates on a subscription basis, pricing by the number of analysts, which may be costly for small businesses but provides substantial ROI due to its expansive features. GLPI by Teclib is open-source, offering no licensing fees, making it attractive to budget-conscious users. It delivers good value through basic functionalities, while its paid version enhances service with cloud features, resulting in significant ROI from increased efficiency and resource management.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Automation Anywhere has helped us save money.
By keeping every computer and device properly registered, we stopped losing hardware, which has saved us thousands of euros in replacement.
I have seen a return on investment with GLPI by Teclib as it saves me time and work, and it saves money.
I have seen a return on investment from using GLPI by Teclib since it saves time for IT support in financing for inventory.
Whenever we need help, we can reach out to them, and they help us out.
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
Having a dedicated local partner makes a huge difference because we get fast response times in our language, personalized resolution of incidents, and direct access to live official support whenever there's a complex software issue.
I think it is very easy to find specific information on how to resolve issues, especially now with Copilot and AI in general.
Ivanti is very responsive and releases new features and updates in a timely manner.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
The centralized control room allows us to orchestrate and manage bots seamlessly.
I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.
As long as the underlying server infrastructure is properly set, GLPI by Teclib runs smoothly.
The scalability on the end device is very nice because whatever you plug in, you can directly see what the user plugs on their device or if they change, for example, a screen or something.
The scalability of GLPI by Teclib is excellent.
The solution is good and scalable, with no limitations faced in adding new devices or scaling the solution overall.
With the latest applications, there are no significant issues like freezing or crashing.
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
GLPI by Teclib is very stable and very reliable in terms of the accuracy and reliability of its output.
We rarely experience system crashes or downtime.
GLPI by Teclib does not manage devices as effectively as ManageEngine Endpoint and Microsoft Intune, which have more features.
Ivanti Automation is very robust and reliable with no latency issues or glitches.
I would rate the stability from one to ten as a nine.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
I need the GLPI agent to deploy a feature for uninstalling software, as sometimes computers need to have poorly functioning software removed.
One way GLPI by Teclib can be improved is by adding a connection with Power BI for an admin dashboard.
I see GLPI by Teclib as a perfect product.
There could be an improvement in the ability to easily integrate other systems without extensive development.
The user interface could be more futuristic and modernized in terms of styling and colors.
Regarding analytics and reporting in Ivanti Neurons for ITSM, I am not currently using it because I primarily use the reporting functions from the Endpoint Management tool.
It is more cost-efficient compared to all other RPA platforms.
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
It is not cheap, with costs ranging between 700 to 800 dollars per month.
The setup cost was reasonable and it's much more cost-effective than proprietary alternatives.
We use the free version.
We are using a free version of GLPI by Teclib and the implementation was done entirely by us.
I think the pricing aspect is cost-efficient.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
It is open source, and I can see how many laptops I have in the company, making it easier for me to manage the laptops in the organization.
Ansible directly consumed the connection data that I had in the CMDB, which greatly simplifies the task and allows you to avoid dealing with duplicates everywhere while centralizing everything in a single tool.
After implementing the inventory with GLPI by Teclib, we were able to identify devices that were already obsolete in order to upgrade the machine or even sometimes replace it, leading to employees becoming more satisfied with their work tools and able to work better without the problems they sometimes had four or five times a day due to slowness, freezing, and other issues.
The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.
Ivanti Automation significantly simplifies IT infrastructure processes, handling access requests and facilitating various employee requests.
What I appreciate about Ivanti Neurons for ITSM is its comprehensive change request management system.


| Company Size | Count |
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| Small Business | 161 |
| Midsize Enterprise | 82 |
| Large Enterprise | 558 |
| Company Size | Count |
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| Small Business | 11 |
| Midsize Enterprise | 7 |
| Large Enterprise | 2 |
| Company Size | Count |
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| Small Business | 11 |
| Midsize Enterprise | 3 |
| Large Enterprise | 8 |
Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.
Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.
What are the important features of Automation Anywhere?
What benefits should be evaluated in reviews?
In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.
GLPI by Teclib focuses on asset management and ticketing, utilizing agent-based asset tracking and offering integration with systems like Active Directory. It also serves as a CMDB, supporting functions such as financial and contract management alongside project tools and network monitoring.
GLPI by Teclib is leveraged for its comprehensive ITSM capabilities, allowing organizations to manage assets and support tickets effectively. It offers integration with LDAP and Active Directory for seamless asset tracking and ticket management. Financial tracking, contract management, and project tools bolster its functionality, while network monitoring and software inventory provide additional insights. Customization through plugins enhances its adaptability, operating efficiently across Linux servers. Despite challenges like plugin management and PHP issues, improvements in features such as communication error handling and permission flexibility can enhance its IT operations further.
What are the key features of GLPI by Teclib?GLPI by Teclib finds application across industries for its extensive ITSM functionalities. IT departments in healthcare, education, and finance sectors rely on it for efficient asset management and support ticket handling. Its role as a CMDB aids organizations in maintaining detailed records of their IT environments, while financial tracking and contract management functionalities cater to stringent compliance and regulatory needs. Educational institutions leverage GLPI's project management and network monitoring capabilities to oversee IT services and infrastructure effectively.
Ivanti ITSM offers powerful automation with AI integration, featuring customizable service management solutions like self-service, Self Heal, service catalog, and ticketing systems, supporting incident, change, and asset management.
Ivanti ITSM combines stability, scalability, and cost-effectiveness, providing automation and AI-driven enhancements for handling incidents, changes, and assets. Users highlight its easy customization, user-friendly interface, and seamless integration with third-party tools. Notable for its patch management, endpoint visibility, and powerful workflows, Ivanti ITSM allows tailored service requests and comprehensive IT management, suitable for large and small enterprises. However, it requires enhancements for integration with non-Windows systems and some third-party tools, particularly improving self-service portal, UI, language localization, and support documentation. Configuration requirements, patching, and pricing models are also noted as areas needing refinement.
What are the standout features of Ivanti ITSM?Ivanti ITSM is implemented widely in sectors like HR and finance for digital transformation, leveraging ITIL-certified processes and customizable workflows for comprehensive service desk operations. Its integration of intelligent chatbots and central support centers addresses IT needs efficiently, favored by organizations seeking ServiceNow alternatives.
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