


TeamViewer Business and HelpWire are competing remote access solutions. TeamViewer Business holds a significant advantage in global accessibility and support, offering wider functionality, whereas HelpWire provides robust specialized features for specific technical needs.
Features: TeamViewer Business provides cross-platform compatibility, remote device control, and strong security measures. HelpWire is strong in delivering high-speed, stable connections specifically for USB over network functionality. TeamViewer offers a more extensive feature set, while HelpWire’s features are specialized for unique connection protocols.
Ease of Deployment and Customer Service: TeamViewer Business features a straightforward installation process with comprehensive customer service, making it versatile in deployment. HelpWire provides quick setup with specialized assistance focused on specific technical solutions.
Pricing and ROI: TeamViewer Business generally involves higher initial costs but presents a satisfactory ROI through its comprehensive features and global usability. HelpWire typically offers a more cost-effective setup with significant ROI benefits derived from its specialized focus, appealing to users with specific needs where cost efficiency in targeted scenarios is prioritized.
| Product | Market Share (%) |
|---|---|
| TeamViewer Business | 10.2% |
| Microsoft Intune | 9.3% |
| HelpWire | 0.9% |
| Other | 79.6% |


| Company Size | Count |
|---|---|
| Small Business | 121 |
| Midsize Enterprise | 47 |
| Large Enterprise | 154 |
| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 34 |
| Large Enterprise | 32 |
Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.
Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.
What are the key features of Microsoft Intune?
What benefits should users look for in reviews?
In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.
HelpWire is used for remote device support and diagnostics, enabling troubleshooting from a distance, assisting clients remotely, and managing multiple devices effortlessly.
HelpWire offers remote device support and diagnostics, allowing tech support teams to troubleshoot issues remotely, manage devices without physical visits, and communicate effectively to resolve problems quickly, leading to significant time and cost savings. Companies acknowledge its reliable performance in remote access and real-time collaboration, enhancing efficiency in addressing technical challenges remotely.
What are the key features of HelpWire?HelpWire is particularly beneficial in industries requiring frequent technical support and remote device management, such as IT services, healthcare, and manufacturing. Its capability to connect devices and provide real-time diagnostics ensures minimal downtime and increased efficiency, making it a valuable tool for companies seeking to streamline their support operations.
TeamViewer Business is a license aimed at small teams and companies, developed to facilitate remote connectivity with features suitable for various business needs.
Providing access without user passwords, TeamViewer Business enhances productivity by allowing remote support across multiple platforms. It simplifies IT operations, connecting to PCs, laptops, servers, and mobile devices even in low-bandwidth situations. Two products, TeamViewer Remote and TeamViewer Tensor, extend its core features, with Tensor catering to large enterprises requiring advanced solutions.
What are the key features of TeamViewer Business?Industries leverage TeamViewer Business for remote desktop support, assisting in troubleshooting, software upgrades, and training. Companies manage both staff and clients remotely, ensuring technical challenges are handled seamlessly, promoting collaboration and facilitating remote meetings. IT teams use it to maintain operations without needing a physical presence, making it valuable across sectors.
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