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IBM Business Automation Workflow vs OpenText 360 for SharePoint comparison

IBM and OpenText are both solutions in the Business Process Management (BPM) category. IBM is ranked #12 with an average rating of 8.2, while OpenText is ranked #14 with an average rating of 8.0. IBM holds a 1.6% mindshare in BPM, compared to OpenText’s 1.0% mindshare. Additionally, 84% of IBM users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.
IBM Business Automation Wor...
Read 26 IBM Business Automation Workflow reviews
  • 2,056 Views
  • 2,056 Comparison Views
84% willing to recommend
OpenText 360 for SharePoint
Read 17 OpenText 360 for SharePoint reviews
  • 964 Views
  • 916 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

OpenText 360 for SharePoint and IBM Business Automation Workflow are competitors in enterprise document and process management. Users prefer OpenText 360 for SharePoint for its competitive pricing and efficient support, although IBM Business Automation Workflow is recognized for its extensive capabilities.

Features: OpenText 360 for SharePoint is known for its seamless integration with SharePoint, advanced document management, and enhanced content collaboration. IBM Business Automation Workflow offers comprehensive automation, sophisticated workflow design, and scalability, ideal for handling complex business processes.

Room for Improvement: OpenText 360 for SharePoint could enhance its automation features, expand third-party integrations, and improve user training resources. IBM Business Automation Workflow may benefit from simplifying its deployment process, reducing costs, and increasing the intuitiveness of its user interface.

Ease of Deployment and Customer Service: OpenText 360 for SharePoint is praised for straightforward deployment in SharePoint environments and responsive support. IBM Business Automation Workflow involves a complex setup due to its extensive features, yet provides reliable customer service.

Pricing and ROI: OpenText 360 for SharePoint generally offers lower initial setup costs, appealing to businesses focusing on cost-effectiveness and quick returns. IBM Business Automation Workflow, while more expensive initially, provides significant efficiency gains and long-term ROI, suitable for those needing advanced features.

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To learn more, read our detailed IBM Business Automation Workflow vs. OpenText 360 for SharePoint Report (Updated: February 2026).
Buyer's Guide
IBM Business Automation Workflow vs. OpenText 360 for SharePoint
February 2026
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.7
IBM Business Automation Workflow boosts ROI by enhancing productivity, streamlining tasks, and improving efficiency with real-time monitoring.
Sentiment score
7.7
OpenText 360 for SharePoint provides excellent ROI, enhances document management, and supports sustained, large-scale operations for long-term use.
Initially performed manually, workflows now provide a better user experience and increased efficiency.
reviewer2695299
Senior Systems Developer at a healthcare company with 5,001-10,000 employees
IBM Business Automation Workflow demonstrates strong return on investment, particularly through the operation model and real-time monitoring capabilities provided by the embedded dashboards.
IsmailEl Dahshan
CEO at Exact Holding NV
For more quotes and insights, download the IBM Business Automation Workflow report
It eliminates the challenges associated with handling files on local servers and allows efficient document management.
Ramanan Seenivasagan
Solution Arcitect at Makita Gulf FZE
The return on investment provided by OpenText 360 for SharePoint is excellent, and that is why we are continuing this team for the past 3 years.
Sasikumar Balachandran
Senior BI Lead at Cognizant
For more quotes and insights, download the OpenText 360 for SharePoint report
reviewer2695299 - PeerSpot reviewerIsmailEl Dahshan - PeerSpot reviewer
RS
SB
 

Customer Service

Sentiment score
6.0
IBM Business Automation Workflow's customer service is mixed, with both timely support and challenges like slow responses and communication delays.
Sentiment score
6.5
OpenText 360 for SharePoint's customer service is responsive, but some find support inconsistent and suggest improvements for phone and chat.
If the solution is readily available to IBM support team, they provide it instantly.
Ateeq Rehman
Unit Head System Implementor at Allied Bank Limited
IBM provides long-term support and maintains a traditionally good customer-vendor relationship.
Edmond Pajk
Deputy CEO, CIO at a insurance company with 51-200 employees
For more quotes and insights, download the IBM Business Automation Workflow report
They are very rigid on their policies and terms.
reviewer2796894
Business Lead at a tech vendor with 201-500 employees
I have not directly contacted vendor support but use forums for any queries or issues while utilizing OpenText 360 for SharePoint.
Ramanan Seenivasagan
Solution Arcitect at Makita Gulf FZE
For more quotes and insights, download the OpenText 360 for SharePoint report
Ateeq Rehman - PeerSpot reviewerEdmond Pajk - PeerSpot reviewerreviewer2796894 - PeerSpot reviewer
RS
 

Scalability Issues

Sentiment score
7.9
IBM Business Automation Workflow is highly scalable, accommodating extensive users and transactions with flexibility in deployment and resource efficiency.
Sentiment score
7.0
OpenText 360 for SharePoint offers flexible scalability, though opinions vary on its effectiveness for larger enterprise needs.
We are implementing load balancing and horizontal scalability.
Ateeq Rehman
Unit Head System Implementor at Allied Bank Limited
We can manage the license usage and scale our environment while optimizing license use.
Edmond Pajk
Deputy CEO, CIO at a insurance company with 51-200 employees
For more quotes and insights, download the IBM Business Automation Workflow report
No quotes available
For more quotes and insights, download the OpenText 360 for SharePoint report
 

Stability Issues

Sentiment score
7.5
IBM Business Automation Workflow is stable and reliable, praised for functionality but impacted by maintenance and OS challenges.
Sentiment score
7.2
User opinions on OpenText 360 for SharePoint stability vary, with integration issues noted alongside appreciated reliability and consistency.
Outside of these maintenance periods, the environment is quite stable.
reviewer2695299
Senior Systems Developer at a healthcare company with 5,001-10,000 employees
When installed on AIX, IBM Business Automation Workflow performs very well.
IsmailEl Dahshan
CEO at Exact Holding NV
For more quotes and insights, download the IBM Business Automation Workflow report
No quotes available
For more quotes and insights, download the OpenText 360 for SharePoint report
 

Room For Improvement

IBM Business Automation Workflow enhancements requested include better UI, AI features, simplified setup, and improved support and resources.
Enhancing user-friendliness, integration, performance, support, and simplifying licensing are crucial alongside addressing outages and improving project tracking features.
Rather than sending URLs or documentation for customers to solve problems independently, the support team should be more involved in addressing the client's specific issues in a targeted manner, providing clear guidance on what actions need to be taken.
IsmailEl Dahshan
CEO at Exact Holding NV
Many developments are focused on AI, LLM models, and data science.
Ateeq Rehman
Unit Head System Implementor at Allied Bank Limited
IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition.
Edmond Pajk
Deputy CEO, CIO at a insurance company with 51-200 employees
For more quotes and insights, download the IBM Business Automation Workflow report
If it were possible to merge everything and bring all information from multiple teams (Cognos, ClickView, AWS) into SharePoint as a centralized place, it would be really helpful.
Sasikumar Balachandran
Senior BI Lead at Cognizant
Integration with a feature like Planner could assist in assigning tasks to specific individuals for follow-up.
VINCENTWU
Project Manager at Inventec
The GUI should be improved for better user experience.
Ramanan Seenivasagan
Solution Arcitect at Makita Gulf FZE
For more quotes and insights, download the OpenText 360 for SharePoint report
IsmailEl Dahshan - PeerSpot reviewerAteeq Rehman - PeerSpot reviewerEdmond Pajk - PeerSpot reviewer
SB
VW
RS
 

Setup Cost

IBM Business Automation Workflow is expensive but valued for high-quality features, flexible licensing, and productivity enhancement compared to competitors.
OpenText 360 for SharePoint has a complex pricing model with varying satisfaction and potential discounts for enterprise agreements.
It is not a cheap license but in line with expectations for such software.
Edmond Pajk
Deputy CEO, CIO at a insurance company with 51-200 employees
The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.
reviewer2695299
Senior Systems Developer at a healthcare company with 5,001-10,000 employees
For more quotes and insights, download the IBM Business Automation Workflow report
Pricing is very affordable as it is part of the Office 365 suite, costing around five dollars per user.
Ramanan Seenivasagan
Solution Arcitect at Makita Gulf FZE
In terms of pricing, OpenText 360 for SharePoint is more expensive than Microsoft.
VINCENTWU
Project Manager at Inventec
As an enterprise organization, we have enterprise service level agreements with customers and Microsoft partners, where organizations receive yearly discounts.
Sasikumar Balachandran
Senior BI Lead at Cognizant
For more quotes and insights, download the OpenText 360 for SharePoint report
Edmond Pajk - PeerSpot reviewerreviewer2695299 - PeerSpot reviewer
RS
VW
SB
 

Valuable Features

IBM Business Automation Workflow integrates RPA, offering rapid app development, AI-enhanced automation, and robust cross-departmental communication tools.
OpenText 360 for SharePoint enhances collaboration, customization, and document management with integration, real-time access, and platform independence for efficiency.
IBM Business Automation Workflow integrates seamlessly with other IBM products, such as Enterprise Content Management, FileNet, Case Manager, and Operational Decision Management.
IsmailEl Dahshan
CEO at Exact Holding NV
The system is fully customizable, very resilient, and fault-tolerant.
Ateeq Rehman
Unit Head System Implementor at Allied Bank Limited
It assisted in making users concentrate on the process flow rather than just features.
Edmond Pajk
Deputy CEO, CIO at a insurance company with 51-200 employees
For more quotes and insights, download the IBM Business Automation Workflow report
OpenText 360 for SharePoint significantly saves time for users by streamlining the tasks of handling, searching, and maintaining documents compared to traditional file servers.
Ramanan Seenivasagan
Solution Arcitect at Makita Gulf FZE
OpenText 360 for SharePoint integrates seamlessly with Microsoft Teams, allowing me to monitor and manage projects and task issues using mobile devices.
VINCENTWU
Project Manager at Inventec
The metadata can be retrieved from the SharePoint list, and those libraries and metadata serve as a very effective way that I am utilizing SharePoint, apart from just storing documents.
Sasikumar Balachandran
Senior BI Lead at Cognizant
For more quotes and insights, download the OpenText 360 for SharePoint report
IsmailEl Dahshan - PeerSpot reviewerAteeq Rehman - PeerSpot reviewerEdmond Pajk - PeerSpot reviewer
RS
VW
SB
 

Categories and Ranking

IBM Business Automation Wor...
Ranking in Business Process Management (BPM)
12th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
OpenText 360 for SharePoint
Ranking in Business Process Management (BPM)
14th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
17
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 1.6%, down from 2.1% compared to the previous year. The mindshare of OpenText 360 for SharePoint is 1.0%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Market Share Distribution
ProductMarket Share (%)
IBM Business Automation Workflow1.6%
OpenText 360 for SharePoint1.0%
Other97.4%
Business Process Management (BPM)
 

Featured Reviews

IsmailEl Dahshan - PeerSpot reviewer
IsmailEl Dahshan
CEO at Exact Holding NV
Automation has transformed financial workflows and has improved revenue tracking and compliance
Regarding Watsonx, I am uncertain whether it is fully complied and fully integrated with IBM Business Automation Workflow yet. Currently, we use some AI in Enterprise Content Management, particularly when searching documents. Archiving snapshots would be very beneficial. It would be good to reduce the administration effort required to archive snapshots, as this is a main issue with the product. I would also recommend that IBM engage with customers more deeply. Rather than sending URLs or documentation for customers to solve problems independently, the support team should be more involved in addressing the client's specific issues in a targeted manner, providing clear guidance on what actions need to be taken.
Read full review
SB
Sasikumar Balachandran
Senior BI Lead at Cognizant
Enhancing user experience and data management with effective central repository capabilities
The area of improvement with OpenText 360 for SharePoint is that sometimes there are unexpected service outages. Though these situations are rare, I want to highlight that in case of any outage in the services, because everything is located in SharePoint, there is a chance that reports start failing or dashboards fail, or the system behaves differently. In future updates, I would want to see widgets available in OpenText 360 for SharePoint to interact with third-party tools. For example, when creating a dashboard, having the ability to embed these directly into SharePoint would be beneficial. Currently, I have to use hyperlinks to access other tools such as Tableau or ClickView. If it were possible to merge everything and bring all information from multiple teams (Cognos, ClickView, AWS) into SharePoint as a centralized place, it would be really helpful. That is what I envision for the integrator part.
Read full review
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Top Industries

By visitors reading reviews
Financial Services Firm
30%
Computer Software Company
8%
Insurance Company
7%
Government
5%
Manufacturing Company
13%
Energy/Utilities Company
9%
Financial Services Firm
9%
Marketing Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise17
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise9
 

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
See all answers
What is your experience regarding pricing and costs for IBM Business Automation Workflow?
The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.
See all answers
What needs improvement with IBM Business Automation Workflow?
Code management lacks merging capabilities. If parallel development requires merging, improvements in this area would be beneficial. Additionally, the user interface could be more visually appealin...
See all answers
What do you like most about OpenText 360 for SharePoint?
We concentrate on the legal industry, such as legal libraries. It's the most structured solution we have used and implemented for five years.
See all answers
What is your experience regarding pricing and costs for OpenText 360 for SharePoint?
Regarding the licensing setup cost and price overall, the licensing costs are reasonable. As an enterprise organization, we have enterprise service level agreements with customers and Microsoft par...
See all answers
What needs improvement with OpenText 360 for SharePoint?
For SharePoint, the user-friendliness needs to be improved. It is not as simple to use as GitHub, which has a very straightforward interface. I would prefer it to become more minimalistic like GitH...
See all answers
 

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Product Reports

Buyer's Guide
IBM Business Automation Workflow
January 2026
IBM Business Automation Workflow reportDownload IBM Business Automation Workflow product report
Buyer's Guide
OpenText 360 for SharePoint
January 2026
OpenText 360 for SharePoint reportDownload OpenText 360 for SharePoint product report
 

Also Known As

Business Automation Workflow
Process 360, Global 360, OpenText Process 360
 

Overview

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

IBM
With Process360, businesses can take advantage of enterprise process applications delivered on top of SharePoint that also leverage other Microsoft technologies for content management, collaboration, user interface design, and integrated communications.
OpenText
 

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil
iTAC Software, AG Alcatel-Lucent, Pacific Life, Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA)
Buyer's Guide
IBM Business Automation Workflow vs. OpenText 360 for SharePoint
February 2026
Free Report: IBM Business Automation Workflow vs. OpenText 360 for SharePoint
Find out what your peers are saying about IBM Business Automation Workflow vs. OpenText 360 for SharePoint and other solutions. Updated: February 2026.
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We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.