OpenText 360 for SharePoint and IBM Business Automation Workflow are competitors in enterprise document and process management. Users prefer OpenText 360 for SharePoint for its competitive pricing and efficient support, although IBM Business Automation Workflow is recognized for its extensive capabilities.
Features: OpenText 360 for SharePoint is known for its seamless integration with SharePoint, advanced document management, and enhanced content collaboration. IBM Business Automation Workflow offers comprehensive automation, sophisticated workflow design, and scalability, ideal for handling complex business processes.
Room for Improvement: OpenText 360 for SharePoint could enhance its automation features, expand third-party integrations, and improve user training resources. IBM Business Automation Workflow may benefit from simplifying its deployment process, reducing costs, and increasing the intuitiveness of its user interface.
Ease of Deployment and Customer Service: OpenText 360 for SharePoint is praised for straightforward deployment in SharePoint environments and responsive support. IBM Business Automation Workflow involves a complex setup due to its extensive features, yet provides reliable customer service.
Pricing and ROI: OpenText 360 for SharePoint generally offers lower initial setup costs, appealing to businesses focusing on cost-effectiveness and quick returns. IBM Business Automation Workflow, while more expensive initially, provides significant efficiency gains and long-term ROI, suitable for those needing advanced features.
Initially performed manually, workflows now provide a better user experience and increased efficiency.
The return on investment provided by OpenText 360 for SharePoint is excellent, and that is why we are continuing this team for the past 3 years.
It eliminates the challenges associated with handling files on local servers and allows efficient document management.
If the solution is readily available to IBM support team, they provide it instantly.
IBM provides long-term support and maintains a traditionally good customer-vendor relationship.
I have not directly contacted vendor support but use forums for any queries or issues while utilizing OpenText 360 for SharePoint.
We can manage the license usage and scale our environment while optimizing license use.
We are implementing load balancing and horizontal scalability.
Outside of these maintenance periods, the environment is quite stable.
Many developments are focused on AI, LLM models, and data science.
Code management lacks merging capabilities.
IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition.
If it were possible to merge everything and bring all information from multiple teams (Cognos, ClickView, AWS) into SharePoint as a centralized place, it would be really helpful.
Integration with a feature like Planner could assist in assigning tasks to specific individuals for follow-up.
The GUI should be improved for better user experience.
It is not a cheap license but in line with expectations for such software.
The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.
Pricing is very affordable as it is part of the Office 365 suite, costing around five dollars per user.
In terms of pricing, OpenText 360 for SharePoint is more expensive than Microsoft.
As an enterprise organization, we have enterprise service level agreements with customers and Microsoft partners, where organizations receive yearly discounts.
It offers robust workflow features and, despite being a low-code tool, provides extensive customization options.
It assisted in making users concentrate on the process flow rather than just features.
We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems.
OpenText 360 for SharePoint significantly saves time for users by streamlining the tasks of handling, searching, and maintaining documents compared to traditional file servers.
The metadata can be retrieved from the SharePoint list, and those libraries and metadata serve as a very effective way that I am utilizing SharePoint, apart from just storing documents.
It offers automation capabilities with Power Automate, enabling automation of invoicing with API support from SAP.
IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.
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