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IBM Maximo vs Manhattan SCALE comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Maximo
Ranking in Billing Software
5th
Average Rating
8.2
Number of Reviews
32
Ranking in other categories
Enterprise Asset Management (EAM) (1st)
Manhattan SCALE
Ranking in Billing Software
14th
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Billing Software category, the mindshare of IBM Maximo is 2.3%, down from 6.4% compared to the previous year. The mindshare of Manhattan SCALE is 2.1%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Billing Software Mindshare Distribution
ProductMindshare (%)
IBM Maximo2.3%
Manhattan SCALE2.1%
Other95.6%
Billing Software
 

Featured Reviews

Antony Mishra - PeerSpot reviewer
Java Software Engineer at GPA
Asset management has become streamlined and decision-making is now driven by lifecycle data
The best features IBM Maximo offers are that it is very simple to deploy on OpenShift using Ansible playbooks. It also has excellent support for integration, is simple to configure, and the asset register is very straightforward. Work management and managing inventory are seamless. In terms of integration support, I have used preventive maintenance, work generation, accurate work execution planning, tracking actuals, and I can easily integrate with other tools and systems. IBM Maximo Suite gives me a single place where service cycles are standardized and tied to compliance. IBM Maximo has positively impacted my organization as it has been a very useful tool. It reduced human error by moving away from pen and paper-based scheduling. It saved cost by minimizing unexpected downtime of assets, with approximately 50% of time being saved. We have also reduced overwork among staff by removing redundant information and smoothing task flows. It helps us scale our team without micromanaging small issues.
it_user786783 - PeerSpot reviewer
Systems Analyst - Manhattan SCALE WMS at a logistics company with 51-200 employees
Wave flows allow shipments to process in different ways
Being a third-party specialised in online retail, the challenge is to maintain peak efficiency across various order and stock profiles across hundreds of clients, from B2B orders versus B2C orders and products ranging from an iPhone case to a three-seater couch. Orders are channeled based on their profile and processed through wave flows, which allow us to process them in the most efficient way possible.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The incident management feature is good because it allows you to keep track of and classify issues."
"For some clients we have up to 89% downtime reduction of equipment that generates over 1.2 million euro growth in revenue because we don't spend that much money on downtime and repair costs."
"Work order management and scalability enables the businesses' needs to be met."
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"The ability to configure and integrate it with other solutions for ERP."
"We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes."
"The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable."
"IBM Maximo has increased our efficiency by 65%."
"Our business has grown and is growing at a consistent rate, and SCALE has been very scalable."
 

Cons

"The initial setup was complex, because it is a complex product."
"You can get lost using the application"
"Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs."
"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline.​"
"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."
"The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"Manhattan is ahead of where the industry is heading towards, but needs a more third-party oriented approach in its product road map."
 

Pricing and Cost Advice

"You pay for what you get. There are lots of options depending on how you would like to implement Maximo."
"The price of IBM Maximo could reduce, it is expensive."
"The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management."
"On a scale from one to ten, where one is low and ten is high, I rate the pricing a nine. The price is very high."
"IBM Maximo offers a licensing application, and you have to comply with the license."
"IBM has changed the licensing policy. As I understand now, they are going from a complex way of licensing to a more simple way of licensing."
"Where available, concurrent licenses can be more cost efficient and provide more flexibility."
"Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses."
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Government
10%
Energy/Utilities Company
8%
Computer Software Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise3
Large Enterprise22
No data available
 

Questions from the Community

What needs improvement with IBM Maximo?
The only thing that I need from IBM Maximo is more simplicity. The application has been designed in a way that it is serving the enterprises. It needs to be simpler for the SMEs, or for the compani...
What is your primary use case for IBM Maximo?
There are different use cases for IBM Maximo that I work with mostly. We use it for complete asset management. Anything that comes into the asset repository, asset management, asset evaluation, any...
What advice do you have for others considering IBM Maximo?
AWS is more recommended for IBM Maximo. You can go into Microsoft as well, but AWS is preferred. IBM also has their own cloud as well.
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Also Known As

Maximo
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Overview

 

Sample Customers

Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
3SUiSSES, AN Deringer, Alliance Boots, ALSPEC, Swizzels Matlow, Forzani Group, GSL, Happigo, Ingram Book Group, QKL Grocery Chain, RBA, Foschini
Find out what your peers are saying about Zuora, Intuit, Sage and others in Billing Software. Updated: May 2026.
893,221 professionals have used our research since 2012.