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IBM Maximo vs Manhattan SCALE comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Maximo
Ranking in Billing Software
5th
Average Rating
8.2
Number of Reviews
32
Ranking in other categories
Enterprise Asset Management (EAM) (1st)
Manhattan SCALE
Ranking in Billing Software
14th
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Billing Software category, the mindshare of IBM Maximo is 2.3%, down from 6.4% compared to the previous year. The mindshare of Manhattan SCALE is 2.1%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Billing Software Mindshare Distribution
ProductMindshare (%)
IBM Maximo2.3%
Manhattan SCALE2.1%
Other95.6%
Billing Software
 

Featured Reviews

Antony Mishra - PeerSpot reviewer
Java Software Engineer at GPA
Asset management has become streamlined and decision-making is now driven by lifecycle data
The best features IBM Maximo offers are that it is very simple to deploy on OpenShift using Ansible playbooks. It also has excellent support for integration, is simple to configure, and the asset register is very straightforward. Work management and managing inventory are seamless. In terms of integration support, I have used preventive maintenance, work generation, accurate work execution planning, tracking actuals, and I can easily integrate with other tools and systems. IBM Maximo Suite gives me a single place where service cycles are standardized and tied to compliance. IBM Maximo has positively impacted my organization as it has been a very useful tool. It reduced human error by moving away from pen and paper-based scheduling. It saved cost by minimizing unexpected downtime of assets, with approximately 50% of time being saved. We have also reduced overwork among staff by removing redundant information and smoothing task flows. It helps us scale our team without micromanaging small issues.
it_user786783 - PeerSpot reviewer
Systems Analyst - Manhattan SCALE WMS at a logistics company with 51-200 employees
Wave flows allow shipments to process in different ways
Being a third-party specialised in online retail, the challenge is to maintain peak efficiency across various order and stock profiles across hundreds of clients, from B2B orders versus B2C orders and products ranging from an iPhone case to a three-seater couch. Orders are channeled based on their profile and processed through wave flows, which allow us to process them in the most efficient way possible.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We are very thankful to have IBM integrated with our own Legacy cloud-based system."
"It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes."
"The most valuable feature is asset management maintenance as well as asset management overall."
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"The most valuable feature is asset management maintenance as well as asset management overall."
"Our business has grown and is growing at a consistent rate, and SCALE has been very scalable."
 

Cons

"The interface is not very easy or user-friendly and is in need of improvement."
"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
"On a scale of one to ten, where ten is easy and one is difficult, I rate the setup process a two since it is very complicated."
"The initial setup was complex, because it is a complex product."
"The initial setup was complex, because it is a complex product."
"IBM Maximo is similar to an ARP. Because it's so massive, you can easily get lost using the application."
"There are always ways to improve and make things better."
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
"Manhattan is ahead of where the industry is heading towards, but needs a more third-party oriented approach in its product road map."
 

Pricing and Cost Advice

"I do not know about the price of the solution. However, this has been an expensive project overall."
"On a scale from one to ten, where one is low and ten is high, I rate the pricing a nine. The price is very high."
"Where available, concurrent licenses can be more cost efficient and provide more flexibility."
"$USD700 per agent user."
"The price of IBM Maximo could reduce, it is expensive."
"You pay for what you get. There are lots of options depending on how you would like to implement Maximo."
"IBM Maximo offers a licensing application, and you have to comply with the license."
"Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses."
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Government
10%
Energy/Utilities Company
8%
Comms Service Provider
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise3
Large Enterprise22
No data available
 

Questions from the Community

What needs improvement with IBM Maximo?
The only thing that I need from IBM Maximo is more simplicity. The application has been designed in a way that it is serving the enterprises. It needs to be simpler for the SMEs, or for the compani...
What is your primary use case for IBM Maximo?
There are different use cases for IBM Maximo that I work with mostly. We use it for complete asset management. Anything that comes into the asset repository, asset management, asset evaluation, any...
What advice do you have for others considering IBM Maximo?
AWS is more recommended for IBM Maximo. You can go into Microsoft as well, but AWS is preferred. IBM also has their own cloud as well.
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Also Known As

Maximo
No data available
 

Overview

 

Sample Customers

Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
3SUiSSES, AN Deringer, Alliance Boots, ALSPEC, Swizzels Matlow, Forzani Group, GSL, Happigo, Ingram Book Group, QKL Grocery Chain, RBA, Foschini
Find out what your peers are saying about Zuora, Intuit, Sage and others in Billing Software. Updated: May 2026.
893,221 professionals have used our research since 2012.